Shipping to and from Indonesia

As one of efforts to minimize physical interactions & the spread of COVID-19, Maersk Indonesia will enforce full usage of the “Electronic Bill of Lading” access to all customers who use Original Bill of Lading (OBL) documents. By utilizing this feature, customers will no longer need to come to Maersk counter for printing the OBL (1st issuance). Customers can directly print documents with Secure Paper anytime and from anywhere.

Customers who always use the Seawaybill document type, are not required to register for E-BL access (Seawaybill has automatically been uploaded to the website & does not require Secure Paper for printing - You can print directly from your site by using white paper in A4 size & no need to go to Maersk counter).

Benefits

• Customers can directly print OBL via the web (web printing access) anytime & anywhere.
• FREE OF CHARGE for registration as well as with the Secure Paper (provided by Maersk)
• Save more time & money. No need to come to Maersk counter for printing OBL (no need to queue & pay IDR 400,000 for one-time print - 1st issuance) anymore.

Click here to see the advisory.

How to register?

In order to get the access, please fill the web printing access agreement

1. At the first page, fill in the required data
• company name
• customer code
• complete address (street name & number, house/building name & number, floor, block/kavling, city, province, postal code)
• username that will be granted the printing access
2. At the last page, use IDR 10.000 (ten thousands rupiah) duty stamp (materai), signature, company stamp, signatory person name & company name
3. Send the SCAN (SOFT FILE) complete document & SCAN of Company’s NPWP (Nomor Pokok Wajib Pajak) in PDF file through email id.export@maersk.com. Once your data has been checked & validated, you will get approval to proceed further.
4. After get confirmation from us, you can send the HARD COPY to our office
   
   • PT. Pelayaran Bintang Putih as Agent for MAERSK
     Menara Batavia 15th floor
     Jl. KH Mas Mansyur, Kav. 126
     Jakarta 10220 – Indonesia
     Attention : Ms. Diana Christina
5. We will back to you 1x24 hours after receive the hard copy & give the review confirmation of your submission.

Note:

• If you send the hardcopy without notifying us, your submission can be potentially rejected due to data discrepancy.
• Any data changing as per 1st page of agreement, you need to resend the agreement with latest update data.
• If technical reasons (for example, difficulty in printing etc.) require printing more than it should be, the customer must have the written authority of Maersk. Customers must submit a hardcopy / printed Letter of Indemnity (LOI) on white paper with duty stamp IDR 10.000 (ten thousands rupiah), signed by Registered User & company authorities, to Maersk counter or parties appointed by Maersk.
• Letter of Indemnity (LOI) will not required for the process of revisions / amendments of the Original BL, however the customer still has to return the full set of the old OBL.

How to Pick Up Secure Paper?

If you are located within these area: JABODETABEK, Surabaya, Semarang, and Medan you can get the blank secure paper directly at our counter. Kindly come to our Counter based on the address you stated on EBL agreement to pick up the Secure Paper with Surat Tugas & the copy ID (KTP only).

*during COVID 19 Pandemic until further notice, counter schedule will be open 10.00 – 15.00 (Monday – Friday) & break 12.00 – 13.00.

If you are outside of mentioned area, you can order the Secure Paper to be delivered to your address by external courier.

Kindly inform us (id.export@maersk.com) the complete address, PIC name, and phone number of the PIC, we will proceed the Secure Paper delivery / sending in the next business work day.

Instant Release eBL

EPAYMENT feature will benefits you with INSTANT online B/L release, do payment 24/7, & automatically get INSTANT payment confirmation mail (Official Receipt) sent to your mailbox or in MyFinance once payment settled.

Open / Closing schedules

Last updated: 19/01/2021 at 09:00H

Note:

1. All dates/times are given as reasonable estimates only and subject to change without prior notice
2. For Belawan Port, free storage (biaya stacking/penumpukan) only for 3 days
3. For Surabaya Port, free storage (biaya stacking/penumpukan) only for 5 days
4. ETD: Estimated Time Departure, ATD: Actual Time Departure

Port: Jakarta

Port: Semarang

Port: Surabaya

Port: Panjang Port

Port: Belawan

Service: SS1

Note: for Belawan Port, you can go to put here to find open stack schedule (estimated berthing date, estimated time of departure - ETD, cargo gate in date, etc).

Tariff charges

Effective from: 01 January 2017

Export: Our setup inIndonesia will be Split Demurrage and Detention.
Note:*Demurrage is charged separately by terminal

This means you will have separate free time and compensation for utilisation of equipment inside (Demurrage) and outside (Detention) of terminals or depots while storage is not applicable and still be collected by terminal directly.

Export Tariff Change

Effective from: 16 March 2017

The calculation is changing the start day of counting Demurrage and Detention freetime from counting on "Next day" of activity to "Same day" of activity container gate-out empty to container gate-in laden.

Demmurage and Detentation calculation for special

Demmurage and Detentation calculation for special extended freetime change effective January 1st, 2019

We will change the calculation method for our Export detention and demurragefor customers with special extended free time from traditional to progressive tier structure. After the extended free time expires, any additional days will be subject to the demurrage and detention charges as per the relevant day count in our tariff tier structure. This means that the subsequent demurrage and detention charges beyond extended free time will not automatically be calculated basing on the tariffs of 1st tier as before. The starting point of free time is counted from the date empty container is picked up.

• Special extended free time: 10 days

• Date of gate out empty: 1 November

• Freetime ends: 10 November

• Date of gate in CY: 12 November

• Detention day: 2

How to Calculate

• 1 day (Day 11): USD 40 for 20 dry and USD 60 for 40 dry
• 1 day (Day 12): USD 50 for 20 dry and USD 70 for 40 dry

Tariff Charges of Indonesia Export Free Time below will be effective from 1st March 2020

Free time for IMO is 6 days(same as DRY)

For Maersk SPOT booking, the tariff charges for Indonesia export Free Time will be applicable as follow for mentioned cargo type:

Individual & Embassy shipment

Individual and Embassy shipments are restricted.
Exceptions must include personal movers or international forwarders.

Dangerous and Poisonus Waste

Do not accept cargo if:

1. Waste is from unspecific sources such as maintenance, washing, packing of tools.
2. Wasts is from specific sources such as industrial process or certain activity.
3. Waste is from expired chemical substances, packing-scrap and off-grade or by-products

Procedure Tick Console

Procedure 'Tick Console' request deadline for consolidated flat file effective from: 15 June 2020

Click hereto see advisory.

To allow us serve you better, timely, and accurately, kindly follow below guidance to submit tick consolidate request:

1. Please go to Maerskops wixsite Website via your browser.
2. Kindly input password “Maersk123” as below and click “Go”.
3. After that you will see the website homepage.
4. Please scroll down and you will find the Tick Consolidate Form.
5. To view the deadline, kindly click “Export Deadline” for Export Shipment and “Import Deadline” for Import Shipment.
6. Kindly fill the form with required data.
• E-mail: please input only 1 email.
• PIC Name: please input only 1 PIC Name.
• Company Name: Please input your company name without punctuation.
• Operator: please choose via dropdown as below: (For Now it is only for Maersk Shipment).
• To input B/L number, Forwarder Name & NPWP, kindly click “Add New Record”.
• If you need to add other input, kindly click “Add New Record”.
• After finishing the input, kindly click submit and there will be notification ‘Thanks for submitting the form!’.
• Customer will receive confirmation email to the inputted address.

Click here to download the PDF version of the guidance.

Export Tick Consolidate Submission Deadline

'Tick Console' should be sent within the schedule stated below.

If the deadline comes on Public Holiday, you can send it 1 (one) day earlier than the schedule.

Pre-cooling of Cargo

It is of utmost importance that the cargo is pre-cooled to the prescribed carrying temperature prior stuffing in order to avoid damage to the cargo during transportation.

Ideally, the carrier accepts those commodities which have been pre-cooled to the correct transport temperature.

Commodities that are not adequately pre-cooled prior to loading into the reefer container place an undue stress to the container's refrigeration system. This may affect the refrigeration system's performance.

Pre-cooling of Container

• Pre-cooling of reefer containers must be avoided.
• The reason for not pre-cooling the container is that a lot of condensed water will be produced as soon as the doors are opened, if the ambient temperature is high.
• Pre-cooling of a container should only take place in those cases where the cargo is transferred into the reefer container in a cold store.

Hotstuffing

Cargo which has not been cooled to its carriage temperature prior stuffing is deemed to be hot cargo- and if the same is consequently stuffed in the container, the container is deemed to be hotstuffed.

The reefer container is designed to maintain the set temperature for carriage and not to bring down the temperature of the commodity.

Hotstuffed cargo will give rise to the following:

1. Poor circulation of air inside the container leading to some of the cargo not being cooled adequately.
2. Frequent defrosting cycle due ice formation on the evaporator during which time the cooling apparatus shuts down.
3. Cargo damage due condensate re-freezing on the cargo/packing leading to claims at the destination port.

Maersk strongly advise against hotstuffing of cargo in our reefer containers but if the shipper insists and is willing to take full responsibility for cargo damage and possible claims, then the Bill of Lading will be claused as such.

Maersk accepts steel coil commodity with the stuffing requirement.
You can check steel coil stuffing guideline in below pdf attachment.

For Steel coil Shipment, containers are not allowed to gate-in to CY before the required stuffing photo is approved.

Please note below important points while sending us photos :

1. We need all the clear & visible photos are taken during the day time.
2. Please send us all the photos in word file template.

3. Please rename the word file name same as ‘container number’ ONLY & don’t give any other name. Example: “BMOU2978465”.
4. Please do not remove the mentioned 7 headings (Photo no.1 to Photo no.7) & paste the original photos below all the headings.
5. Send the email for approval request to id.export@maersk.com with Email Subject: STEEL COIL APPROVAL REQUEST – Bookings number – Container Number.

Charcoal Shipment Procedure

Other names for the charcoal product can include but is not limited to:

Biowood, biofuel, charcoal briquettes, coco shell briquettes, coconut shell brics, hardwood pulp briquettes, wood briquettes, wood pellets, wood pulp briquettes, charcoal expellers, BBQ briquettes, natural carbon/pure charcoal, charcoal non-modified, mangrove charcoal, charcoal residue - and more.

There is a list of requirements that need to be met to obtain loading acceptance to export charcoal with Maersk.
Please find a comprehensive outline of the requirements as well as any additional information pertinent to the matter.

Initial Acceptance

The local Maersk office will apply for acceptance to load either restaurant or barbeque charcoal from our principals on behalf of the charcoal producer.

A charcoal manufacturer can only book a shipment once passing this initial acceptance process through a factory audit done by a Maersk's approved surveyor: Carsurin.

See more detail of the Factory Audit by Carsurin here (English) or here (Bahasa Indonesia)

Prohibited charcoal is

• dangerous goods
• wet charcoal
• charcoal in bulk
• instant grill
• charcoal fines
• small particle/fraction
• charcoal scrap
• contaminated charcoal
• packaging more than 50kg
• cargo is used for waterpipes/ Shisha/ Smoke/ Hookah/ Nargila or similar
• packed in cartons, boxes or similar
• charcoal booked using Non-operating container

Since August 20th 2019, all customers who misdeclare their Dangerous Goods will be charged a Misdeclaration Fee of 5,000 USD per booking. Any additional costs that will result from taking corrective action (such as correcting the stowage to a safe position on board the vessel, etc) will be charged on top of this fee.
Example : Customer declares cargo as non-dangerous when it is in fact dangerous (i.e. the cargo is charcoal which is Class 4.2 but declared as “coconut products”, etc.)

See the Advisory for the Dangerous Cargo Misdeclaration Fee here.

The following documentation needs to be supplied in order to make the application

1. Material Safety Data Sheet
   The MSDS must have the same entity (producer) indicated as the Self-Heating Certificate, Weathering certificate, Shippers declaration and Commercial invoice. The MSDS must indicate the use of the charcoal (only one use). MSDS must be in English.
2. Self-Heating Certificate
   The Self-Heating certificate may not be older than six months and must be accompanied by an official accreditation letter of the laboratory.
3. Accreditation letter of laboratory
   Certificate confirming that the laboratory performing the test has been approved by the competent authority.
4. Business Presentation / Company Profile
   The Business Presentation should indicate the type of charcoal produced as well as the intended use of said charcoal. This is submitted only once as part of the initial acceptance procedure.

Please note that Weathering Certificate, Vanning Certificate, Shippers Declaration and Commercial Invoice must be submitted two days (2) prior the vessel departure as mandatory to obtain approval for loading. If the documents is rejected, shipment will be nominated to the next sailing schedule until approval is obtained, Alih Kapal and related costs to be processed and settled by the respective shipper.

5. Weathering Certificate
   This certificate is to be issued by the producer of the charcoal and below criteria are shall be met.
   • Dated, signed and stamped from shipper (real producer of the cargo)
   • Detailed information about weathering process
   • Minimum 14 days weathering before packing into bags
   • Container and booking number
6. Vanning Certificate
   The Vanning Certificate must be issued by an official and independent Marine Surveyor after a physical inspection of the vanning of the cargo, and must be dated, signed and stamped by same. The Shipper is reminded that any misdeclaration of information shall remain his responsibility.
   Following criteria must be checked and confirmed:
   • Photos of cargo during stuffing container, incl. minimum one photo of the cargo without the outer packing
   • Weight of each bag
   • Container is packed in accordance with IMDG code and CTU packing guide
   • Packings are new, air tight, intact and suitable for the cargo
   • Temperature of cargo is not exceeding ambient temperature by more than 5°C
   • Packaging and interior atmosphere is clean and odorless, no presence of fumes or smoke
   • 1 kg sample has been taken during stuffing and cargo has been identified as declared by shipper. The sample retained for minimum 3 months in surveyors office and is always available for ML review.
   • Container- and seal number
7. Shippers Declaration
   Stating real end user and use of the cargo at final destination, weight of each bag and must mention booking number. Duly dated, signed and stamped on shipper’s letterhead.
8. Commercial Invoice

Shipping Instruction (SI) & Verified Gross Mass (VGM) Note:

• Late Shipping Instruction and VGM submission will cause below issue:
• Redress Manifest
• Shut out and rolled to next available schedule (First Feeder and Connecting Vessel)
• Please note, any charges which are caused by late shipping instruction and VGM submission from customer, it will be under customer responsibility.

Dangerous Goods (DG) Note:

• Late submission / non- pproval of FINAL MDGF will result to containers being shut out and renominated to the next feeder with the "alih kapal" process to be done by the customer.
• Dangerous Goods (DG) shipments will not be accepted on 082 Service from Jakarta

Charcoal Note:

• For Charcoal Shipment, containers are not allowed to gate-in to CY before the required documents are approved.
• Failing to meet the cut-off, missing any of the required documents, or in any situation where the cargo is considered as dangerous or IMDG regulated, will result in cargo shut-out. Maersk will not be responsible for any costs and consequences associated in such action
• Charcoal shipments will not be accepted on 082 Service from Jakarta