As part of our commitment to providing you with a seamless shipment experience we have implemented a revised policy on how you may have visibilities for the companies or entities who have not complied with financial terms and conditions agreement. We have enabled a new functionality on our website so that you are able to search for the status of companies/entities and whether they are acceptable to Maersk or not: Customer Search - Maersk Identity and Access Management Portal (login first is needed - it can also be accessed through your account settings, and you can see the status of particular search customer code whether active or not).
By having a clear visibility before placing new booking on Maersk you will be able to identify the companies or entities who have not complied with financial terms and conditions agreement. Should there’s any shipments received under non-compliance company then it will be not able to Load on the vessel until a revised Shipment party/entity details are received. In case the revised details not provided timely, then cargo will be arranging for return of the shipment to the point of origin and any relevant costs will be charged to Booked by/Shipper.
We understand that in few scenarios this change could mean a lot of adjustments at your end however rest assured our Customer Experience teams will be ready to support you in assisting throughout this change.
In case of more questions or knowing detail around above, feel free to contact your local customer experience teams or reach out to us via Maersk website.
We want to thank you for your business and looking forward to continuously serving your global transportation needs.
Anything you need, we’re here to help
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