Guidelines Seal Replacement Process - Indonesia

We at Maersk is constantly strived to improve our service and innovate endlessly to enhance better customer experience and providing you a high reliability when shipping your cargo with us.

We want to inform you regarding Seal Replacement Guidelines at all our dedicated depots in Indonesia as per below:

• Customer request seal replacement to Depot
• Customer to bring LOI and old seal to Depot
• Depot release seal replacement once customer provide LOI and old seal.
• If seal is missing, customer to provide only the LOI but with explanation
• There’s no seal replacement payment will be made at Maersk dedicated depots
• Seal replacement invoice will be available on MyFinance and it can be settled as per regular process
• For seal replacement charges, it’s remains the same with total amount IDR 100,000 per container

Feel free to contact us during this time via:

• Email to
• id.export@maersk.com for Export-related matters
• id.import@maersk.com for Import-related matters
• sales.support@maersk.com for Sales related matters
• LiveChat – please see guideline here

Visit our website Maersk.com to manage your shipment easily and seamlessly (see the guidance here).