At Maersk, your needs always come first. That’s why we’re continuously trying to simplify the way you do business with us. Introducing our new Phone Solution, your shortest route to better customer service.

What happens next?

Starting 26 July, you can reach our customer service by calling the number below.
Main line: +62 21 5093 9470
Or Toll-free number
  • 0018030160021 (accessible from the Indosat network. Mobile: Matrix Cellular (prefix 0855, 0858, 0815 and 0816) only)
  • 0078030160021 (accessible from the PT Telkom network including Telkomsel and XL mobile)

Please save this number as the old one will not be available after 26 July.

There are several benefits to using this one-stop solution.

  • This is a standardized number for different departments within Maersk.
  • There will be a new manual selection menu. Get directly connected to your assigned agent on dialing the new phone number and using your individual pin code.
    1. PIN
    2. Customer EXPERIENCE OCEAN (Maersk as Ocean Carrier)
    * 2.1 Export
    * 2.2 Import
    3. Logistics and Service (LNS) - (CHB ,Trucking & Multi Carrier)
    4. Sales
    5. Finance
    * 5.1 Ocean – Finance – Collection
    * 5.2 LNS ( Logistic and Service) – Finance – Collection
  • If your agent is not available, you have the option to
    • Request an automatic call-back
    • Get connected to a back-up team
  • The option to give us immediate feedback after a call in our post-call survey.

We hope that you take advantage of our new Phone Solution and that it helps simplify the way you communicate with us.

If you have any further questions, please get in touch with your local Maersk representative.

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