Shipping to and from Japan

Your complete guide to shipping to and from Japan. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Local information

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Port

Aomi Container Terminal

Address

Aomi futo terminal, Koto-ku, Tokyo

Contacts

Opening hours

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Port

Hakata

Address

Fukuoka-shi Higashi-ku Minato Kashii 1-1-4

Contacts

Opening hours

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Port

Hibiki Nada

Address

IA88 vessel calls
Hibiki Container Terminal
Hibikishinko, 40, Japan

Contacts

Opening hours

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Port

Kobe

Address

shi Higashi Nada-ku,
Kouyou-Chou 6-4
Japan

Contacts

Opening hours

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Port

Moji

Address

Port and Harbour Bureau
2-7 Nishi Kaigan, 1-chome
Moji-ku, Kitakyushu, Fukuoka 801-0841
Japan

Contacts

Opening hours

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Port

Nagoya

Address

shi, Ama-gun Tobishimamura Higashi Hama-cho 2-10

Contacts

Opening hours

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Office

Nagoya

Address

9F Dai-san Horiuchi Building, 4-6-23 Meieki Nakamura-ku, Nagoya City Aichi 450-0002 JAPAN

Contacts

カスタマーサービス業務は東京または大阪で対応しております
名古屋BL発行カウンターは別住所ですので、カスタマーサービスにお問合わせください

Import related queries:
jp.import@maersk.com
Export related queries:
jp.export@maersk.com

Opening hours

月-金 09:00-17:00

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Office

Osaka

Address

Higobashi Lucent Bldg. 5F, 1-6-2 Kyomachibori, Nishi-ku, Osaka 550-0003 Japan

Contacts

050-4560-2762

Import related queries:
jp.import@maersk.com
Export related queries:
jp.export@maersk.com

Opening hours

月-金 09:00-17:00 (BLカウンター: 月・水・金10:00-12:00)

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Port

Osaka

Address

Boomerang service calls
Osaka DICT(C-10,11,12)
1-1, Yumeshima-Higashi, Konohana-ku,
Japan

Contacts

Opening hours

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Port

Tokyo

Address

IA2 vessel call
Uni-X Ohi No.6 No.7
2-5-2,Yashiro,Shinagawa-Ku,Tokyo
Tokyo, 13, Japan

Contacts

Opening hours

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Office

Tokyo

Address

Akasaka Tameike Tower,
10th Floor, 2-17-7,
Akasaka, Minato-Ku,
Tokyo 107-0052, Japan

Contacts

050-4560-2762

Import related queries:
JP.IMPORT@MAERSK.COM

Export related queries:
JP.EXPORT@MAERSK.COM

Opening hours

月-金 09:00-17:00 (BLカウンター: 月・水・金10:00-12:00)

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Port

Yokohama

Address

shi Naka-ku Minami Honmoku I banchi

Contacts

Opening hours

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We have been connecting Japanese businesses with key world markets for more than 70 years.

Whether you are shipping standard, refrigerated or oversized cargo, we have the local expertise and global network needed to get it to its destination on time – wherever in the world that happens to be. With offices in Tokyo, Nagoya and Osaka, we offer more than eight weekly calls to major ports across the Japanese archipelago. From here, the rest of the world is just a short hop away.

Useful information

Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.

Webiner and customer newsletter

August 2022 edition webinar video distribution notice

PDF (210KB)

Customer Newsletter 2022 Aug

PDF (634KB)

Back number

PDF (316KB)

Latest news and advisory

Luxury goods import regulation has lifted - Pakistan

PDF (120KB)

MMA Coil Loading Advisory

PDF (224KB)

Information on the introduction of "Container Protect"

PDF (344KB)

[Marine Container Transport Division] Notice of change in Rate of Exchange application method

PDF (151KB)

How to contact us when changing the name of a ship departing from Japan

PDF (133KB)

[Export to Gabon] Request for submission of BIETC number and BIETC draft copy

PDF (212KB)

[Pakistan] Import ban on luxury goods and non-essential goods

PDF (891KB)

Non-Operated Reefer General Cargo Acceptance Manual 20220810 Rev 1

PDF (298KB)

[New Zealand] Request for fumigation due to strengthened brown stink bug quarantine

PDF (174KB)

Local news and advisory

Customer Experience/Finance and Accounting Department Notice of Phone Number Change

PDF (157KB)

Changes to various document layouts due to the integration of Damco and Maersk

PDF (907KB)

[For Canada] Suspension of eManifest House B/L (eHBL) proxy transmission

PDF (415KB)

Information on Changes to Acceptance of Shipment Policy

PDF (342KB)

Service & freetime

Information on free time handling due to Kyushu ports gate closure

PDF (136KB)

Information on free time handling due to Tomakomai port gate closure

PDF (131KB)

Sakura Express サービス改編に関するご案内

PDF (293KB)

[TP1/TP9 route] Guidance on CY open/cut date setting and demurrage billing

PDF (159KB)

[Import to Japan] Information on changes to demurrage and detention rules for specific cargo

PDF (170KB)

Surcharge

Merchant Haulage Import

PDF (544KB)

Information on introducing Certificate Charge

PDF (141KB)

Pending Advance Manifest Requisites Fee (PAM)

PDF (186KB)

Introduction of Surcharge for False Declaration of Dimensions of Overgauge Cargo (2)

PDF (193KB)

2022 Q1 pick-up and drop-off charge

PDF (321KB)

Information on surrender fee revision and online surrender request tool introduction

PDF (170KB)

Introduction of Weight Discrepancy Fee (WDF)

PDF (221KB)

User registration

PDF (360KB)

New functoin in MyFinance

Export - Booking

SPOT booking user guide (for NA)

PDF (289KB)

SPOT booking user guide (except for NA)

PDF (570KB)

Export - Documents

DOCUMENT - shipping instruction (doc receipt) submission

PDF (778KB)

DOCUMENT - VGM submission tool

PDF (307KB)

DOCUMENT - view and amend BL copy (verify copy)

PDF (1189KB)

DOCUMENT - web bill of lading guide

PDF (1216KB)

Import

IMPORT - web arrival notice guide

PDF (894KB)

IMPORT - demurrage

PDF (431KB)

IMPORT - BL and payment status

PDF (253KB)

VIEW CY LOCATION LIST

PDF (420KB)

東京揚げ冷凍空コンテナ返却場所のご案内

PDF (204KB)

Maersk's customs clearance service handles complicated import and export procedures on your behalf.
Visibility, efficiency, and facilitation of compliance processes ensure smooth transportation of your cargo.
You can apply for this service from Booking Information.

Book now

Please visit here and learn how to book our CHB services.

Visualize customs clearance operations with the Visibility tool to improve productivity and streamline processes.
You can manage the process yourself.
This tool frees you from manual processes and allows you to easily see what is happening.

Applite Visibility Tool

PDF (2143KB)

【訂正版】法人名称変更に伴う海上運賃支払い口座名義変更のご案内（2022年4月1日〜）

PDF (162KB)

9月２0日更新　マースクハブ経由・ダイレクト混載　北欧・地中海・Keelung・Manzanillo向け

PDF (221KB)

9月20日更新　マースクハブ経由混載　北米・トルコ向け

PDF (466KB)

LCLスケジュール検索ツール

XLSX (404KB)

【訂正版】 D/RマースクLCLサービス　ドックレシートテンプレート

XLSX (65KB)

マースクLCL輸出業務フローのご案内 (2022年5月9日)

PDF (1133KB)

輸出 B/L 発行依頼書

XLSX (49KB)

Experience our new and enhanced cargo booking

Now with instant booking confirmation.

In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.

You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.

Try it here