Shipping to and from Japan
Your complete guide to shipping to and from Japan. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
10th Floor, 2-17-7,
Akasaka, Minato-Ku,
Tokyo 107-0052, Japan
Import related queries:
JP.IMPORT@MAERSK.COM
Export related queries:
JP.EXPORT@MAERSK.COM
Hibiki Container Terminal
Hibikishinko, 40, Japan
Kouyou-Chou 6-4
Japan
2-7 Nishi Kaigan, 1-chome
Moji-ku, Kitakyushu, Fukuoka 801-0841
Japan
Import related queries:
jp.import@maersk.com
Export related queries:
jp.export@maersk.com
Osaka DICT(C-10,11,12)
1-1, Yumeshima-Higashi, Konohana-ku,
Japan
Uni-X Ohi No.6 No.7
2-5-2,Yashiro,Shinagawa-Ku,Tokyo
Tokyo, 13, Japan
We have been connecting Japanese businesses with key world markets for more than 70 years.
Whether you are shipping standard, refrigerated or oversized cargo, we have the local expertise and global network needed to get it to its destination on time – wherever in the world that happens to be. With offices in Tokyo, Nagoya and Osaka, we offer more than eight weekly calls to major ports across the Japanese archipelago. From here, the rest of the world is just a short hop away.
SeaBot, our new virtual assistant, is always ready to assist you
Meet SeaBot, our AI-powered virtual assistant that will give you answers to frequently asked questions instantly. No more need to spend time calling or emailing for simple queries!
To find Seabot on Messenger: click here and start chatting.
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Useful information
Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.
Customer Experience Phone No/E-mail Address
Please mention MSK/IAS/TWILL/HSUD (name of the relevant department) in the subject of your email inquiry.
Intra Asia Area -Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, Malaysia, Myanmar, South Korea, Philippines, Singapore, Taiwan, Thailand, Vietnam arrival/departure ⇔ Japan arrival/departure
| Area | Department | Phone No (Common Export/Import) | Pin | E-mail Address | Remarks |
|---|---|---|---|---|---|
|
Area
Except Intra Asia (MSK)
|
Department
Export Ocean
|
Phone No (Common Export/Import)
050-4560-2762
|
Pin
1
|
E-mail Address
|
Remarks
|
|
Area
Except Intra Asia (MSK)
|
Department
Import Ocean
|
Phone No (Common Export/Import)
050-4560-2762
|
Pin
2
|
E-mail Address
|
Remarks
|
|
Area
Except Intra Asia (MSK)
|
Department
(10/1~) TWILL Ocean
|
Phone No (Common Export/Import)
050-4560-2762
|
Pin
9999
|
E-mail Address
|
Remarks
|
|
Area
Except Intra Asia (MSK)
|
Department
Finance (FCL only)
|
Phone No (Common Export/Import)
050-4560-2762
|
Pin
5
|
E-mail Address
|
Remarks
|
|
Area
Intra Asia (IAS)
|
Department
Export/Import Ocean
|
Phone No (Common Export/Import)
050-4560-2770
|
Pin
1
|
E-mail Address
|
Remarks
|
|
Area
Intra Asia (IAS)
|
Department
Finance (FCL only)
|
Phone No (Common Export/Import)
050-4560-2770
|
Pin
2
|
E-mail Address
|
Remarks
|
|
Area
TWILL * 2023/09/30まで
|
Department
Export/Import Ocean
|
Phone No (Common Export/Import)
050-4560-2768
|
Pin
|
E-mail Address
|
Remarks
|
|
Area
TWILL * 2023/09/30まで
|
Department
Finance (FCL only)
|
Phone No (Common Export/Import)
050-4560-2762 / 050-4560-2770
|
Pin
5 / 2
|
E-mail Address
|
Remarks
|
|
Area
Humbrug Sud (HSUD)
|
Department
Export Ocean/Finance
|
Phone No (Common Export/Import)
03-6634-9121
|
Pin
|
E-mail Address
|
Remarks
|
|
Area
Humbrug Sud (HSUD)
|
Department
Import Ocean/Finance
|
Phone No (Common Export/Import)
03-6634-9150
|
Pin
|
E-mail Address
|
Remarks
|
If you have a PIN code, please press the 4-digit PIN code when the announcement begins.
Contact Sales Department
Please contact Customer Experience for shipping information.
Ocean freight and Maersk Spot freight rates are available online.
Except other inquiries, please contact jp.sales@maersk.com.
Webiner and customer newsletter
Latest news and advisory
Local news and advisory
Service & freetime
Surcharge
Local news and advisory – Customer Service related
Export - Booking
Export - Documents
Maersk will open an ICD (Inland Container Depot) in Shin-Sandoh, Ibaraki Prefecture, in 2019 to provide a service that expands the efficiency of inland transportation through the return of imported empty containers, etc.
We are providing services to improve the efficiency of inland transportation through the return of empty containers for imports and other services. Please consider this service.
Note of Pick up of Export Empty Containers
Pick orders (including changes) must be placed by 3:00 p.m. on the previous day.
Note of Return of Import Empty Containers
Be sure to submit the EIR received at CY. If damage is found that Bando deems to be beyond repair, the container may be taken back to the original return destination CY.
Request from here.
Maersk's customs clearance service handles complicated import and export procedures on your behalf.
Visibility, efficiency, and facilitation of compliance processes ensure smooth transportation of your cargo.
You can apply for this service from Booking Information.
Please visit here and learn how to book our CHB services.
Visualize customs clearance operations with the Visibility tool to improve productivity and streamline processes.
You can manage the process yourself.
This tool frees you from manual processes and allows you to easily see what is happening.
Schedule
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.
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