相關常見問題

Do I have to file a claim within a certain time period of my cargo delivery? How do I file a claim with Value Protect? How soon will my Value Protect claim be resolved? If I have insurance already, why should I buy Value Protect? Is Value Protect insurance? What happens in case of General Average? Will I have to provide a bank guarantee or other documents? What is a claim statement? What should I do if my cargo arrived and is damaged (or lost)? When can I add Value Protect to my booking? Where do I send the claim and supporting documents? Which documents are required to submit the claim?