How do I file a claim?
Claim notification needs to be provided in writing to the respective country's Customer Service team who will then share the Claims guide. This covers the steps to be followed and the list of documents that needs to be submitted to file a claim.
Related FAQsAm I assured full value recovery by Maersk? Do I have to file a claim within a certain time period of my cargo delivery? How soon will my claim case be handled? In case of a claim, which documents will be required to submit the claim? Is Value Protect active when my shipment is moving over land? What is the maximum value I can claim? What should I do if my cargo arrived and is damaged (or lost)? Why would I need to worry about the safety of my cargo when I ship with Maersk?
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