How do I file a claim?
Claim notification needs to be provided in writing to the respective country's Customer Service team who will then share the Claims guide. This covers the steps to be followed and the list of documents that needs to be submitted to file a claim.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
What is a claim statement? Do I have to file a claim within a certain time period of my cargo delivery? Am I assured full value recovery by Maersk? Where do I send the claim and supporting documents? What should I do if my cargo arrived and is damaged (or lost)? How soon will my claim be resolved? What is the maximum value I can claim?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.