What should I do if my cargo arrived and is damaged (or lost)?
For all cases of cargo damage or loss, please notify your local Maersk office right away. Failure to notify Maersk immediately may compromise your rights.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor.
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Am I assured full value recovery by Maersk? Do I have to file a claim within a certain time period of my cargo delivery? How do I file a claim? How soon will my claim case be handled? In case of a claim, which documents will be required to submit the claim? Is Value Protect active when my shipment is moving over land? What is the maximum value I can claim? Why would I need to worry about the safety of my cargo when I ship with Maersk?New to Maersk.com?
Step by step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.