What should I do if my cargo arrived and is damaged (or lost)?
For all cases of cargo damage or loss, please notify your local Maersk office right away. Failure to notify Maersk immediately may compromise your rights.
Related FAQsAm I assured full value recovery by Maersk? Do I have to file a claim within a certain time period of my cargo delivery? How do I file a claim? How soon will my claim case be handled? In case of a claim, which documents will be required to submit the claim? Is Value Protect active when my shipment is moving over land? What is the maximum value I can claim? Why would I need to worry about the safety of my cargo when I ship with Maersk?
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