Which documents are required to submit the claim?
Customers who have purchased any of the Value Protect packages will be required to provide only the following documents to file a claim:
Commercial invoice, letter of protest and colour photos. In some cases, we might require an independent surveyor’s report to show the extent of the damage.
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Related FAQs
Can I protect my cargo financially against accidental damage during its cold journey with Maersk? Can I purchase Value Protect for Break Bulk cargo? Can Value Protect be applied to all commodities? How will I receive an invoice for Value Protect? If I have insurance already, why should I buy Value Protect? Is Value Protect insurance? What happens if the repair costs exceed the protected limit? What happens in case of General Average? Will I have to provide a bank guarantee or other documents? When can I add Value Protect to my booking? Why do I need to provide Average Bond, if Maersk will be placing security on my behalf? Why would I need to worry about the safety of my cargo when I ship with Maersk?New to Maersk.com?
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