Value Protect is the simple and smart way to protect your cargo.
While we always do our utmost to take good care of your cargo, things can go wrong. Therefore we are glad to introduce you to our new solution to keep the value of your cargo protected from logistics-related risks. Value Protect provides alternative carriage terms that offer higher recovery limits on claims. At competitive prices and all in a single place.
Why choose Value Protect
Peace Of Mind
With clear recovery tiers in Value Protect, you have less to worry about while shipping your cargo.
We will be your one-point contact for all your shipping as well as Value Protect related queries.
Since we already have all your information, no additional paperwork is required from your end.
Select a package and know the price up front. No complex calculations and no extra fees.
For your convenience, Value Protect will now be part of your standard shipping invoice.
Find the right package to suit your needs:
|Dry Starter||Up to 15,000 USD||29 USD|
|Dry Base||Up to 30,000 USD||59 USD|
|Dry Plus||Up to 60,000 USD||118 USD|
|Dry Extended||Up to 120,000 USD||235 USD|
|Cool Standard||Up to 12,000 USD||39 USD|
|Cool Advanced||Up to 36,000 USD||117 USD|
All of the 4 Dry packages are valid also for Special Cargo. See more Special Cargo packages and information
Value Protect applies to cargo loss or damage in cases such as:
Fault or neglect in navigation or management of the ship
Accidents due to heavy weather or other dangers of the sea
Saving or attempting to save life or property at sea
Cargo damage caused by delay
General average contributions
*For specific details about recovery, see Value Protect terms and conditions
Talk to your Maersk Sales Representative to include Value Protect in your future bookings.
Should you have any immediate questions please read our FAQ
Why would I need to worry about safety of my cargo, when Maersk ships it?
We take care of every container we ship, however some events might be outside of our control, such as: extreme weather, fire or perils of the sea that may result in cargo loss or cargo damage.
International laws are guarding carriers and setting potential pay-out limits. By purchasing Value Protect you will have peace of mind, so that even if an unpredictable event should happen, you and your business are protected and will receive fair compensation.
I already have an insurance, why should I buy Value Protect?
Marine cargo insurance protects cargo owners from the known risk of transports. For some customers it might be quite complicated, time consuming and expensive to apply and contract for all shipments. Value Protect has a simple pricing model: there are no hidden costs and it doesn’t require additional document submissions. Value Protect can be easily purchased simply by getting in contact with your local Maersk sales representative.
Can I buy Value Protect for any container and commodity?
Value Protect can be purchased for any commodity shipped in dry containers, through different options according to your needs: DryStarter, Dry Base, Dry Plus and Dry Extended packages. Value Protect can be purchased for selected commodity shipped in Reefer containers, according to your needs: Cool Standard and Cool Advanced packages are valid for all reefer cargo, except fish, shellfish, some chilled fruits and berries.
Find more details in terms & conditions
Can I purchase Value Protect Dry Plus package for my Reefer shipment?
The DryPlus package is valid for dry cargo only. For your Reefer shipment you can purchase our Cool Advanced package (see Question 3 for details).
Do I need to fill in a special form to purchase Value Protect?
You do not need to fill in any form, or worry about anything. Once agreed, we will include Value Protect to your contract and it will apply to all your shipments automatically. Getting rid of risks has never been easier!
How will I receive an invoice for Value Protect?
Value Protect will be invoiced together with the freight and will be shown as a separate line on your Maersk invoice.
Is Value Protect active when my shipment is moving over land?
Value Protect is valid while your cargo is in our care and custody. If you arrange your pre-carriage and on-carriage with Maersk, then Value Protect will also apply to that part of the transport.
In case of a claim how do I receive my compensation?
In case of cargo loss or damage you need to contact your local customer service representative. Our agent will be glad to take all details and transfer the case to a claim handling team for a quick resolution.
Which documents will be required to submit the claim?
Customers who purchased any of the Value Protect packages will be required to only provide the following documents to file a claim: the commercial invoice, a letter of protest, colour photos. Some cases might require independent surveyor’s report to show the extent of the damages.
How soon will my claim case be handled?
All claims for cases, where Value Protect was purchased, will be handled by our dedicated Claim Handling team. The team will ensure to reach resolution within just 14 days from when your full documented claim is received.
Will Maersk appoint a surveyor on my behalf in case of cargo damages?
Maersk will appoint a surveyor on behalf of the customer in case cargo damage has occurred for shipments covered by: Value Protect DryPlus, Dry Extended or Cool Advanced packages.
I’m shipping Out of Gauge cargo, can I purchase Value Protect Dry Extended package to cover my logistics-related risks?
Yes. All Value Protect Dry packages (Starter, Base, Plus and Extended) are valid for Special Cargo carried in Open Top and on Flat Rack containers.
Can I purchase Value Protect for Break Bulk cargo?
No, unfortunately Break Bulk cargo is not included in Value Protect.
Value Protect does not apply to:
Commercial damages and financial losses incurred as a result of delays
Wrongful handling related to the shipper and inherent defects to the goods
Transport leg outside Maersk Bill of Lading
Commodities: fish and seafood and some chilled fruits and berries
When selected, Value Protect will be applicable for all shipments under agreed scope.
Compensation under Value Protect shall, in any event, be limited to and not be in excess of the purchased
and applicable Value Protect package recovery.
It will cover the invoicing value of the damaged goods up to the recovery of the chosen value protection package.
Read full terms and conditions of Value Protect