Shipping to Croatia

Get up-to-date local information about export procedures and restrictions, demurrage and detention, container drop-offs and more.

Customs House Brokerage

Core product

Export Customs Clearance T1 - transit customs clerance Fiscal clearance
Standard Declaration to Customs to gain permission to board an outbound vessel. A customs declarations allowing to move goods between two or more different customs territories. Import customs clearance done in the country of entry to EU while we guarantee that the VAT will be paid in the country of final destination that is a different EU country.
  • Export declarations.
  • Creating T2L for intra EU shipments.
  • Regular T1.
  • Simplified procedure (we do not have it yet but are in the process of obtaining one).

Additional Custom House Brokerage services

Sanitary / Phytosanitary / Soivre (quality) Certificates
Veterinary certificates
ECS Declaring already custom cleared cargo to European customs system.
Security declarations Not included in simplified procedure but must be done before loading a vessel.
Scanner Assistance  
Inspections Assistance  

General export Customs House Brokerage flow

 Customs House Brokerage spain export

What is required to complete Customs House Brokerage?

  • Commercial Invoice (s)
  • Packing List (s)
  • HS codes of the cargo
  • Bill Of Lading


Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A: Late submission of POA or any other certificate, late payment when no credit, Authorities feedback

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods.

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct.

Q: How will I know when my shipment has cleared customs?
A: You will get either an automatic or self generated e-mail announcement.

Q: Who can I contact regarding my Customs Clearance?
Please contact

Q: Who will invoice me for my Customs Clearance?
A: Maersk will raise your invoice for all CHB activities related to Maersk bookings. Damco will raise your invoice for all standalone CHB activities

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
Please contact

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

Demurrage and Detention

Applicable from 1/1/2017

Our setup in Croatia consists of two elements: Demurrage and Detention.  This means you have separate free time and compensation for utilisation of equipment inside (Demurrage) and outside (Detention) of terminals or depots.

This means you have separate free time and compensation for utilisation of equipment inside (Demurrage) and outside (Detention) of terminals or depots

Detentions start to apply as from GATE OUT EMPTY to GATE IN FULL.

Demurrage starts to apply as from GATE IN FULL to SAME DAY of LOAD, Reefer demurrage, include Electricity and monitoring.

Calculation is based on CALENDAR days.

Export Demurrage (Dry)
From Gate in full day to Load day included
Port Days 20' 40'
Rijeka 0 to 8 0 0
9 to 14 5 10
15 onward 20 40
Export Demurrage (Open & Flat)
From Gate in full day to Load day included
Port Days 20' 40'
Rijeka 0 to 8 0 0
9 to 14 10 20
15 onward 40 80
Export Demurrage (Reef)
From Gate in full day to Load day included
Port Days 20' 40'
Rijeka 0 to 3 0 0
4 to 9 40 60
10 onward 70 90
Export Demurrage (Dangerous)
From Gate in full day to Load day included
Port Days 20’ IMO (Class 1;7) 40’ IMO (Class 1;7) 20’ IMO (Class 2, 3, 4, 5, 6, 8 &9) 20’ IMO (Class 2, 3, 4, 5, 6, 8 &9)
Rijeka 0 to 8 0 0 0 0
9 to 14 10 20 7.5 15
15 onward 40 80 30 60
Export Detention (All)
From Empty Pick Up day to Gate in Full day included
Port Days 20' Dry 40' Dry 20' Reef 40' Reef
Rijeka 0 to 5 0 0 0 0
6 onward 10 10 15 15



Please note that from 1st of July 2013 Croatia is a part of EU therefore we have implemented few changes in our import and export process.


Pick up of full containers will be possible only after the completion of unloading of all full containers from vessel (or little before the end of the manipulations).


All deadlines are available on our website.

Deadlines will be strictly followed, meaning we will not be able to postpone them. This means that after the deadline for cut off has passed, if the containers are not full at the terminal with valid documentation (MRN +local custom export control number for non EU cargo obtainedfor transit goods), we will not be able to loaded them on the vessel and will be forced to remove them from the loading list unles LATE GATE in request has been send as per given timeframe. Containers will be reschedules to next week’s vessel and all customers will be informed in writing about the amendment (Extra charges which will occur will be invoiced EUR 50 per container).

Deadlines for changing the vessel will continue to apply, so please inform us in advance if containers do not arrive at the scheduled vessel. Any changes made after this deadline we will charge EUR 50 per container.


No acceptance of LCL shipment

No restrictions for any type of equipment ex Croatia

Weight limitation on Croatian roads: 40t of total weight (truck + cargo), for overwight please contact sales desk

Veterinary inspection: Shipments that required veterinary inspection are subject to veterinary inspection fee and amount depends of cargo type/weight, for details please contact sales desk

Contact us

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.