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Shipping to and from Vietnam
Your complete guide to shipping to and from Vietnam. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
Find contact details for Maersk offices and ports in Vietnam
地址
Floor 15, Sofic Tower, 10 Mai Chi Tho Str., Thu Thiem Ward, Thu Duc City, Ho Chi Minh City.
營業時間
Mon-Fri 08:30 - 17:30
Directions
取得交通指引Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Phone numbers
Mainline:
+84 28 56785803
Toll free: 1800400441
+84 28 56785803
Toll free: 1800400441
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Email addresses
Maersk Go email id:
maerskgosupport@maersk.com
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
LCL related queries:
VCMCXEXELCL@lns.maersk.com
maerskgosupport@maersk.com
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
LCL related queries:
VCMCXEXELCL@lns.maersk.com
地址
Unit 805, 8th Floor, Melinh Point Tower,
No. 2 Ngo Duc Ke Street, District 1,
Ho Chi Minh City,
Vietnam
No. 2 Ngo Duc Ke Street, District 1,
Ho Chi Minh City,
Vietnam
Directions
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搜尋船期Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
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地址
Saigon Shipping Can Tho (Agency), 512/35 Cach Mang Thang 8 St, An Thoi Ward, Binh Thuy Dist, 900000 Can Tho, Vietnam (South)
營業時間
Mon-Fri 08:00-17:30
Directions
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The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
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Phone numbers
+84 292 3887523
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
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Email addresses
地址
08th Floor, CEVIMETAL Building
69 Quang Trung Street, Hai Chau District,
Da Nang, Vietnam
69 Quang Trung Street, Hai Chau District,
Da Nang, Vietnam
營業時間
Mon-Fri 08:30 - 17:30
Directions
取得交通指引Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Phone numbers
Mainline: +84 28 56785803
Toll free: 1800400441
Toll free: 1800400441
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Email addresses
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Contacts
84 511 821 114
地址
9th floor - Tower 1, Capital Place, 29 Lieu Giai street,
Ba Dinh District,
Hanoi, Vietnam (North)
Ba Dinh District,
Hanoi, Vietnam (North)
營業時間
Mon-Fri 08:30 - 17:30
Directions
取得交通指引Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Phone numbers
Mainline: +84 28 56785803
Toll free: 1800400441
Toll free: 1800400441
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Email addresses
地址
Maersk - Haiphong Branch, ACB Building, 7th Floor, No.15A Hoang Dieu St, Hong Bang District, 180000 Haiphong, Vietnam (North)
營業時間
Mon-Fri 08:30 - 17:30
Directions
取得交通指引Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Phone numbers
Mainline: +84 28 56785803
Toll free: 1800400441
Toll free: 1800400441
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Email addresses
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Contacts
84 31 859824
地址
End of Dien Bien Phu street,
ward 22, Binh Thanh district
Ho Chi Minh City
Vietnam
ward 22, Binh Thanh district
Ho Chi Minh City
Vietnam
Directions
取得交通指引Schedules
搜尋船期Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
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Contacts
84 8 8999034
地址
Maersk - Qui Nhon Branch, 2nd Floor, Viettel Building, 01 Dinh Bo Linh Street, Le Loi Ward, Qui Nhon City, Vietnam (Central)
營業時間
Mon-Fri 08:30 - 17:30
Directions
取得交通指引Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Phone numbers
Mainline: +84 28 56785803
Toll free: 1800400441
Toll free: 1800400441
Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
Email addresses
地址
Nhơn Quí, Nhơn Phú, Thành phố Qui Nhơn, Binh Dinh Province, Vietnam
Directions
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地址
180-186 Huyền Trân Công Chúa, Phường 8, Thành phố Vũng Tầu, Bà Rịa - Vũng Tàu, Vietnam
Directions
取得交通指引Schedules
搜尋船期Do you need support?
The fastest way to get support - track your query, receive timely updates, and ensure nothing gets lost in email.
Create a case
We have been helping Vietnamese businesses to connect to key global markets since 1923.
With six offices spread across the country, we are uniquely placed to help connect you to Asia and the rest of the world. Whether you need to import or export machinery, refrigerated cargo or standard container shipments, our teams of specialists are dedicated to ensuring you have the ideal transport solution.
Our offices are located in Ho Chi Minh City, Ha Noi, Hai Phong, Da Nang, Quy Nhon and Can Tho.
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CONTACT MATRIX WITHIN MAERSK VIETNAM LTD
Roles and Provisions |
Email Address |
Phone Number |
|---|---|---|
Roles and Provisions
Sales
Customize logistic solutions to precisely fit your unique demand, providing clear pricing and flexible contract terms |
Email Address |
Phone Number |
Roles and Provisions
Customer Experience of Ocean transport ( Full container loaded)
Expert guidance to clarify complex processes, deliver timely and impactful updates on your shipment's status, and offer proactive assistance. |
Email Address |
Phone Number
Mon-Fri 08:30 - 17:30
1800 400 441 / 8428 5678 5803 Sat morning 09:00 -12:00 84 902 302 227 Zalo Chat Sat –Sun 09:00 -16:00 South Vietnam Export : 84 906 751 066 North and Center Vietnam Import and Export: 84 902 415 366 South Vietnam Import : 84 901 837 166
|
Roles and Provisions
Customer Experience of Air transport
Expert guidance to clarify complex processes, deliver timely and impactful updates on your shipment's status, and offer proactive assistance |
Email Address |
Phone Number
|
Roles and Provisions
Customer Experience of LCL ( Less container loaded)
Expert guidance to clarify complex processes, deliver timely and impactful updates on your shipment's status, and offer proactive assistance. |
Email AddressImport: VNLCLIMP@lns.maersk.com Export: VCMCXEXELCL@LnS.maersk.com |
Phone Number
Mon-Fri 08:30 - 17:30
84 28 3520 3976 84 28 3520 3593 |
Roles and Provisions
Equipment
Support empty container pick-up and drop-off related issues |
Email AddressSouth Vietnam: SGNOPSEQU@maersk.com North Vietnam: VUFOPSEQU@maersk.com Da Nang: DNGOPSEQU@maersk.com Quy Nhon: QNNOPSEQU@maersk.com |
Phone Number
Mon-Fri: 08:30 - 17:30
South VN: 0907752751 North VN: 0936880466 Da Nang: 0983598939 Quy Nhon: 0936880466
|
Roles and Provisions
Finance
Assistance with all inquiries regarding invoices, taxes, post-payments, outstanding balances, and reimbursements |
Email AddressInvoice-related queries (except payer change): vn.invoice@maersk.com Payment status update, reconciliation or reduction : vnremittance@maersk.com Overpayment, SOA & Dunning follow-up (Credit customers): vn.collections@maersk.com Overpayment, SOA & Dunning follow-up (Cash customers): MEK.cash.collections@maersk.com:Effective from 18 Aug 2025 Refund request: vncfinrfd@maersk.com |
Phone Number
Mon-Fri : 08:30 - 17:30
1800 400 441 / 8428 5678 5803 Ext 4 |
Inland haulage includes transportation from vendors to the port of shipment, and from discharge port to the point of stripping the ocean container by truck and or rail.
We ensure that your products are moved at the right time to the right place. Whatever your need for inland transportation, you can count on us to deliver an effective and cost efficient inland haulage service.
Our offering includes:
- Multiple modes of transport
- Large network of quality transport providers
- Constant monitoring and quality assurance
- Timely pick-up and delivery
- One-stop-shopping combining your land and ocean transport needs
As to reflect the market conditions and the increasing operational costs, we would like to announce the adjustment of local surcharges for all export and import shipments from/to Vietnam, effective 1st January 2016. Full details of the changes are outlined below:
| Surcharge Type | Applied on | Amount (VND)* | Note |
|---|---|---|---|
|
Surcharge Type
AMF (Transport Document Amendment Fee)
|
Applied on
per Bill of Lading
|
Amount (VND)*
900,000
|
Note
1st amendment: E-channel: free of charge; Email: subject to Transport Document Amendment Fee
2nd amendment: Transport Document Amendment Fee will be applied regardless of submission channels. |
|
Surcharge Type
LPF (Late payment Fee)
|
Applied on
per Bill of Lading
|
Amount (VND)*
1% of prepaid outstanding or minimum VND 500,000 per week
|
Note
Applicable if the payment has not been settled within 7 days after the due date of invoice for export shipment and arrival date for import shipment.
|
|
Surcharge Type
Payer amendment fee
|
Applied on
per case
|
Amount (VND)*
900,000
|
Note
Applicable to any changes of payment terms or original payers
|
|
Surcharge Type
TLX (Electronic Cargo Release)
|
Applied on
per Bill of Lading
|
Amount (VND)*
850,000
|
Note
Upon "'Telex' or 'Express' release" only after the BLs have been surrendered.
|
*All listed charges are subject to 5% VAT
**SP: Special container such as: open-top, twin deck, flat rack,
We have prepared this Claim Guide for General Cargo & Value Protect Cargo, as outlined below
體驗我們最新升級的貨物訂艙
現已新增即時訂艙確認。
為了持續向您提供更簡便的數位訂艙體驗，我們在Maersk.com上誠摯向您介紹我們的全新訂艙解決方案。
現在，在幾秒鐘之內即可確認您的貨物訂艙請求。 此外，您還可以更明確的瞭解航行選項，其中包括可用船舶空間、倉庫清單和可供選用的空貨櫃，以及相關的增值服務。 現在，您可以從任何設備上進行訂艙。
