Shipping to and from Vietnam

Export Demurrage and Detention Tariff:

Note : For active reefer: Plugging date is applicable from gate-in date to 1 day before CY cut-off for Export.

(*) offered 2 days free Power/Plugging Fee

(**) subject to the following plugging charges

Service contract agreement

All bookings with Maersk require that there is a valid rate (price) agreed for the shipment, and that all legal and documentation requirements will be met by the contracting parties. If you have not had a service contract, quotation can be obtained from the website .

Booking

The main channel to place booking with us is using maersk website when you have registered on our website.

Besides, we have option for you to submit booking requests via email to: vn.export@maersk.com. Please contact our Customer Service Department for any help.

Booking confirmation will be sent to you via email within 02 working hours upon receipt (04 working hours for booking via email), except for Dangerous cargo and Out-of-gauge cargo where a more detailed case-by-case examination is required which takes longer time.

Booking amendment can be made through the website within the turn-time of 01 working hour.

Empty container pick-up and stuffing

Empty container(s) is reserved at the depot name under load itinerary in booking confirmation. In case the depot name is "to be advised", you can email to the designated Operations Department (this email address is specified on each booking confirmation) to know at which depot container(s) will be released to you against proof of identity and a copy of booking confirmation. The trucker should inspect the container and sign an Equipment Interchange Receipt (EIR) to affirm that the container is in good condition when released in his care.

*Full container delivery: Upon completion of stuffing, please use our specifically designated seal, which is delivered along with the container, to seal the container. For security reason, this seal must not be changed. In case the seal needs to be changed (the seal is broken or the container needs to be re-opened), please contact Maersk for a replacement of seal and this change of seal should reflect in your documents. Shippers are required to return the full container to our container yards, fulfill customs declaration and registration to the port prior to CY Cut-off time, which is specified in the booking confirmation. Here the EIR is used once again. In case of any damage to the container, truckers have to sign to verify the container's condition before handing it over to the port. Once the container has entered the terminal and customs formalities have been completed, Maersk shall take care of the container.

Documentation

Any export customs documents will not be accepted as replacement for Shipping Instruction (SI) and failure to adhere to the deadlines and procedure may result in shut-out at load port or misrouting with all expenses for shipper's account.

All shipping instructions must be in English and can be submitted through the following channels:

• Maersk website : you are required to have an account to log in the website. Please contact our Customer service department if you need any web guidance.
• inttra website : you are required to have an account on the website too
• EDI: your company's own system
• Fill in the Shipping instruction format and send via email to mnlgscidx@maersk.com (Manual Document processing fee is applied)

*Draft bills issuance: draft bills (verify copy) will be issued within 08 working hours upon receipt of proper and sufficient shipping instruction. Draft bills will be posted on the website and only Transport document receiver can view the documents. Draft bills can be sent via emails if you cannot download them from the website.

*E- draft bill revision: revision can be made through the website free-of-charge for the first time and if it is not relating to a check with destination customs. Upon receipt of your request, a revision will be completed within 03 working hours. Transport Document Amendment fee will be applied from the 2nd amendment and still subject to the destination customs check.

In case of revision via email, you can send your request to mnlgscamd@maersk.com. Please note that Transport Document Amendment fee will be applied from the first request.

Invoice

Maersk is now issuing E-invoices which can be downloaded from My Finance (Maersk website) after feeder/vessel departure and draft bills have been processed. Once payment has been settled and received, you can download the financial invoices from My finance (Paid Invoice).

Learn more about E-invoice here.

Late Payment Fee

Late payment fee at tariff 1% of prepaid outstanding (ocean freight and local surcharges) or minimum VND 500,000 per week, is applicable if the payment has not been settled within 7 days from vessel departure date.

Release Original bill of lading:

Release of Original bill of lading/ Seaway bill/ Telex release will be performed at Maersk's offices upon receipt of full payment. We do not accept Release bill of lading against pay slip or payment order from banks. 

Commodity

*List of restrictions for cargo ex Vietnam

• Weapons, ammunitions, explosive materials (except industrial explosive materials), military technical equipment.
• Antiques.
• Narcotics.
• Toxic chemicals.
• Log, sawn timber from domestic natural forests; firewood, charcoal from timber or firewood originated from domestic natural forests.
• Wild animals and natural rare and precious plants and animals.
• Special-use coding machines and coded software programs used to protect the State secrets.

* List of imports and exports that require Trade Ministry's permit:

• Ceramic and granite tiles sized from 400mm x 400mm downwards.
• Portland cement and clinker.
• Colour and transparent glass sheets of 1.5-12mm thickness.
• Printing paper coded 4801; printing paper and unmasked paper coded 4802.
• Some sorts of construction steel.
• Purified vegetable oil.
• Purified and unrefined sugar.
• Complete two-wheel and three-wheel vehicles and SKD and CKD parts; incomplete vehicle frames.
• Vehicles of 16 seats downward.

Weight / Measurement

There are no limitations in any port as long as the weight does not exceed maximum allowable payload as per Container Safety Certificate (CSC) plate. 

Maersk must approve for acceptance beyond Container Yard (CY) due to road and bridge limitations. 

Special Cargoes: Out-Of-Gauge (OOG), Break-Bulk (B/B), and Hazardous Cargo subject to Maersk Sealand's procedure and approval.

Others: Maersk will consider case by case for both dry and reefer cargo from Can Tho.