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To file a Value Protect claim, please contact your local Customer Service team in writing, providing them with a Claim cover letter – notification of damage.
Download the Value Protect claims guide and explore our Value Protect packages for dry, refrigerated, and special cargo.
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Are my goods only covered for the sea voyage? Do I have to file a claim within a certain time period of my cargo delivery? How soon will my Value Protect claim be resolved? If I have insurance already, why should I buy Value Protect? Is Value Protect insurance? What happens in case of General Average? Will I have to provide a bank guarantee or other documents? What is a claim statement? What should I do if my cargo arrived and is damaged (or lost)? When can I add Value Protect to my booking? Where do I send the claim and supporting documents? Which documents are required to submit the claim?¿Nuevo en Maersk.com?
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