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Customers who have purchased any of the Value Protect packages will be required to provide the following documents to file a claim:
- Commercial invoice
- letter of protest
- colour photos.
In some cases, we might require more documents, so please check our claims guide, here.
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Related FAQs
Are my goods only covered for the sea voyage? Can I protect my cargo financially against accidental damage during its cold journey with Maersk? Can Value Protect be applied to all commodities? Do I have to file a claim within a certain time period of my cargo delivery? How do I file a claim with Value Protect? How soon will my Value Protect claim be resolved? If I have insurance already, why should I buy Value Protect? Is Value Protect insurance? What happens in case of General Average? Will I have to provide a bank guarantee or other documents? What is a claim statement? What should I do if my cargo arrived and is damaged (or lost)? When can I add Value Protect to my booking?New to Maersk.com?
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