What should I do if my cargo arrived and is damaged (or lost)?
For all cases of cargo damage or loss, please notify your local Maersk office right away. Failure to notify Maersk immediately may compromise your rights.
Learn more about Value Protect.
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Related FAQs
Are my goods only covered for the sea voyage? Can I protect my cargo financially against accidental damage during its cold journey with Maersk? Can Value Protect be applied to all commodities? Do I have to file a claim within a certain time period of my cargo delivery? How do I file a claim with Value Protect? How soon will my Value Protect claim be resolved? If I have insurance already, why should I buy Value Protect? Is Value Protect insurance? What happens in case of General Average? Will I have to provide a bank guarantee or other documents? What is a claim statement? When can I add Value Protect to my booking?New to Maersk.com?
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