Notice of changes due to an upcoming financial system upgrade

We are excited to announce a significant upgrade to our financial system by transitioning to SAP S/4HANA in November 2024. This upgrade will bring numerous benefits to our operations, enabling us to serve you better. However, we want to inform you about the upcoming changes and challenges you may experience during this transition. The upgrade to SAP S/4HANA will require us to suspend some of our financial system functions temporarily. We will make every effort to minimise any inconvenience caused and ensure a smooth transition.

To enable a smooth transition, we would like to share with you the below overview of the changes you may experience during the transition period and following the upgrade. We recommend that you review this information and make any necessary updates.

1. You may experience delays in our invoice creation during the system migration from 8 November to 11 November 2024: Please note that as of 12 November 2024, customers will notice a change in invoice and credit note layout; however, all the required standard information will be present. In case of urgent invoice requests, we kindly ask you to get in touch with your regular contact person.
2. There will be a change in the format of our invoice templates (PDF) effective 12 November 2024: Customers may need to make changes to the system setup or to the EDI setup to receive and handle the changed invoice PDF template. The invoice changes will include a tax point date and a tax specification table specifying the tax treatment. To enable a smooth transition, please click below the template links and refer to the changes highlighted in the invoices. Please note that, depending on your local requirements, the invoices may look different.

3. All customers currently receiving EDI will notice a name change on a few of their invoice type descriptions effective 12 November 2024: Please review the changes listed below and ensure that this information is passed to your Information Technology team (IT), Integration team, or third-party vendor to ensure that they are aligned with these changes.

4. Change in Invoice Lead time and alignment on the rate of exchange: Please note effective from 12 November 2024, the invoicing process will feature a single rate of exchange (ROE) for Logistics & Services invoices aligned with the first invoice creation date for the service provided. The same ROE will also apply to all subsequent or reissued invoices, to ensure a more consistent experience. For tax reporting purposes, amounts will be reported in local currency as specified. This enhancement aims to provide you with a faster and more reliable invoicing experience that meets and exceeds your expectations.

Please note that the ROE will be sourced from an independent third-party service provider, LSEG, and you can also access them in MyFinance. Maersk may apply, at Maersk’s discretion, a conversion adjustment, which will be calculated as a percentage of the converted sum at the percentage value set out in the table available here.

The solution will be available for the following countries:

If you have any questions about the above, please contact your regular contact person. We would also like to encourage you to be proactive in preparing for the transition.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

Europe: Belgium, Denmark, and Spain

North America: The United States of America