Transnet IT disruption

August 05, 2021 - Update 12

P2 DCT terminal is highly congested, movement within the terminal is restricted, trucks and containers are not able to flow and there is significant gate congestion (yesterday all gate movements were suspended - Pier 2 Notice – Landside update 03-Aug).

In order to alleviate congestion TPT will trial dedicated IMPORT booking windows tomorrow 05th August: 0600 to 1000 and 2200 to 0100.

Please note that during this window

• Import full collection bookings only will be accepted
• From 0900 the standard booking process will apply.

Details can be found in the attached TPT advisory

We encourage our customers to make use of these dedicated IMPORT collection booking slots. Given the level of congestion and the high volume of import cargo due on the ground and soon to arrive in DURBAN (peak season) we support this trial.

We appreciate your continued co-operation and support as we work together to restore the situation back to normal and to keep supply chains moving in the face of this disruption. We remain available via all our usual channels and look forward to hearing from you.

July 30, 2021 - Update 10

We are delighted to see that close to full NAVIS functionality has been restored across all terminals - with Transnet today announcing the restoration of NAVIS and PECT and NCT – “30th July NCT and PECT NAVIS update”.

EDI links, however, are still not yet established, which means that we will have to continue manually processing activities such as capturing import releases and export bookings, in order to facilitate customer transactions.

We appreciate that over this period rapid response to your queries is critical, which is why we will be deploying a dedicated team to further support and serve your needs during this weekend. The team will be working on Saturday from 0900 to 1500. This is in addition to our standard after-hours team that works Saturday and Sundays from 08h00 to 22h00). Given the nature of the manual work, our team will focus on updating Import Transporter Details and Reefer Export bookings directly in NAVIS to facilitate your transactions.

Contact Centre: 021 408 6888
Time: 09h00 to 15h00
Dry Cargo: Pease select “5” when prompted to do so for first available Agent.
Reefer Customers: Please use your respective PIN when prompted.

After Hours Details

Imports after-hours: +27 83 786 7145 | Exports after-hours: +27 83 796 6415 | Reefers after-hours: +27 76 333 0399 |
After-hours 08h00-22h00 on weekends & public holidays

Imports

We will update Navis for Import Releases with Transporter Details should this be missing in Navis to assist making a booking.
Any New Import Releases to please send to za.import@maersk.com to be processed in the usual way.

Reefer Exports

We will update Reefer Export bookings directly in NAVIS to pre-advise units.

Dry Exports

At this point dry stacks remain very fluid. Terminals are congested which is impacting productivity. Our focus will be on restoring schedule and product stability and maximising loadings. With export stacks beginning to open up we are assessing what has been loaded on the vessels impacted. Vessels have cut and run as well as some necessary port omissions to maintain onward schedules – so this reconciliation and forward assessment of capacity and bookings is being made. While we aim to minimise disruption to the best of our abilities, there may still be instance where we will have to move bookings. Stack durations may vary and in some cases may not be opened depending on what is operationally feasible. We are committed to reducing disruptions on your supply chains, but where we have to resort to contingencies, we aim to advise you at the earliest opportunity.

Please continue to consult our daily operations update - Daily Vessel Update & Daily Stack Date Update

We continue to actively engage with Transnet to support the recovery process, coordinating with the continuity plans being put in place. Whilst the situation is fluid, we remain committed to ensure we keep your supply chains moving to the best of our abilities.

July 28, 2021 - Update 7

We appreciate that there is an urgent need for VESSEL arrival/departure information and STACK information.

While the situation remains very fluid, we aim to give each scheduled port call every possible chance. The longer the disruption persists, the more likely contingencies will need to triggered and these we will communicate as soon as possible. While we are encouraged to see NAVIS recovery in most terminals, EDI links have not been fully established and terminal densities are high.

To assist you with forward planning and provide an overview by port and services, we will provide a daily summary by port/service as well as summary of the contingencies in play. The link below will take you to a table that provides current positions of our services across the ZA coastal, by terminal, service and vessel. We will include latest ETA/ETD - but kindly bear in mind that over the course of the day as vessels schedules are confirmed and calls actualised, there may be some lag between the times displayed on this file and our online schedules.

Daily Vessel Update

Given the dynamic nature of the situation on the ground decisions are necessarily being made at short notice. Our individual voyage/service advisories will continue to go out as contingencies are triggered.

Kindly also note that while EDI links are yet to be established there will be some delay in confirming Shipper on Board status and share any short shipments. This is all being handled manually at the moment - and we endeavour to confirm within 24hours of vessel departure.

Stack Dates will be communicated as and when we get them from TPT. An overview of all current stacks that we have will be shared shortly.

We continue to actively engage with Transnet to support the recovery process, coordinating with the continuity plans being put in place.

We appreciate that the situation is very fluid and understand the added stress and inconvenience this incident has on our customers’ supply chains in light of recent events. We are committed to ensure we keep your supply chains moving to the best of our abilities and we will keep updating you on the situation with more detailed guidance as it becomes available.

We remains contactable via our usual channels.

National Customer Service Contact Number: 021 408 6888

National After-Hours Contact Numbers:

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

National Customer Service Email address:

za.export@maersk.com for export queries
za.import@maersk.com for import queries
sales.support@maersk.com for sales support

*After Hours Operational: 17h00 - 22h00 week days & 08h00-22h00 public holidays/weekends

July 28, 2021 - Update 6

An update on the Transnet situations. Transnet issued the attached advisory to the market: Update all terminals 27th July 2021. We wish to confirm that the advisory we issued last night customer advisory #5 Transnet IT disruption / Import Process has been superseded by this communication.

Import releases

Transnet advised that the interim business continuity plan communicated today for Pier 1 and 2 will be suspended with immediate effect. All transactions that have been captured on behalf of customers will remain on the system. Customers can start transacting on Navis immediately. We are cognisant that transporters are currently in the Terminals, these transporters will be serviced until the traffic has been cleared.
From 06h00 tomorrow, 28 July 2021 all stakeholders are expected to fully utilise the Navis system (the only exception being Ngqura and Port Elizabeth Container Terminals who will communicate the transition to the Navis system shortly.

Transnet has provided the Navis customer links in the attached notice.

We appreciate that the situation is very fluid and understand the added stress and inconvenience this incident has on our customers’ supply chains in light of recent events. We are committed to ensure we keep your supply chains moving to the best of our abilities and we will keep updating you on the situation with more detailed guidance as it becomes available.

In the meantime, don’t hesitate to contact us through the usual channels if you have any questions or concerns.

We remain contactable via all our usual channels.

National customer service contact number: 021 408 6888

National customer service Email address

za.export@maersk.com for export queries
za.import@maersk.com for import queries
sales.support@maersk.com for sales support

National after-hours contact numbers

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process

July 27, 2021 - Update 5

Providing you with the latest update on the Transnet IT disruption.

Beginning with good news as progress has been made with limited restoration of NAVIS in Durban, which they have communicated to the market.

To support you in your business planning, here is our Manual Import Release Process.

Import Release

Transnet has circulated a number of import release processes for Durban, Cape Town and Port Elizabeth as attached.

For Durban Pier 1 and Pier 2

Quote from Advisory as attached

It is with a sense of relief that we can confirm that Durban Container Terminals Pier 1 and 2 has been able to restore functionality of the NAVIS N4 operating system as of today 26 July 2021. We must qualify that this is the core NAVIS N4 yard and waterside functionality only and excludes other key customer-facing functions such as CAMCO, EDI and Navis external customer links. The ICT team continues to work on restoring the rest of the functions and will continue to provide updates as applicable. In addition, the ICT team is working on restoring NAVIS N4 operating system in the other container terminals, which are currently still offline.

Our process summary

For the time being, we will only be able to communicate Units identified for collection via Maersk Advisory Channel and only units that have been identified will be available for release with the manual process.

Unfortunately, and due to the workload associated with the manual processing of the containers, we will be unable to process documents submitted to us for containers not identified by us and communicated via the Maersk Advisory Channel. We understand the inconvenience this is causing you and appreciate your patience as we find solutions to the situation as it unfolds.

Import Manual CTO/ Release Process

Once you have identified your container is available on the Maersk Import Container Collection Advisory, please engage with us in the following way

Normal invoice process to follow

Please email za.import@maersk.com with the following subject line in order for us to process it quickly: Manual CTO Stamping: Bill of Lading/ Container/Port

Please include the following Mandatory Release Documents

• CTO completed (template attached)
• For Port Elizabeth, Durban (latest advisory attached) and Cape Town we will require CN1
• Cargo Due Orders as available
• Payment
• OBLs to be submitted to our Counters if applicable

We will revert with the Operator Stamped CTO, after which you can engage the Terminal for your delivery requirements.

Tracking of the Gate Out Terminal

To ensure full visibility and tracking of your container, you may email a copy of the Gate Out Stamped CTO to za.import@maersk.com.

Please keep on file MT Turn In stamped CTO (Proof of Delivery) to facilitate any disputes that could arise with tracking/billing.

Carrier Haulage – please advise full delivery as well as contact details in order for us to coordinate the same.

Terminal Storage

“TPT can confirm that all storage charges have ceased with effect from 23 July 2021. TPT will continue granting these extensions on a 24hour notice basis.”

We continue to actively engage with Transnet to support the recovery process, coordinating with the continuity plans being put in place.

We appreciate that the situation is very fluid and understand the added stress and inconvenience this incident has on our customers’ supply chains in light of recent events. We are committed to ensure we keep your supply chains moving to the best of our abilities and we will keep updating you on the situation with more detailed guidance as it becomes available.

In the meantime, don’t hesitate to contact us through the usual channels if you have any questions or concerns.

July 27, 2021 - Update 4

Here is the latest update on the Transnet IT disruption.

While Transnet’s system continues to be disabled, progress has been made with limited restoration of NAVIS in Durban, which is a positive development. Operationally, some limited landside activities have resumed and, on the waterside, manual operations are underway, which are encouraging developments.

Import release

Transnet has circulated a number of import release processes for Durban, Cape Town and Port Elizabeth today – with the latest released this afternoon Pier 1. Pier 2 Communication 26th July.

We are engaging with Transnet and internally to address some points of clarifications. It’s very encouraging to read some NAVIS functionality restored but with the important caveat all EDI customer facing functionality remains disabled.

For Durban Pier 1 and Pier 2

• A list (including physical location stack addresses) that has been verified by the terminal will be used to confirm which containers are available for release to the shipping line (Maersk)
  • Currently the stack register team is walking through terminal and creating an inventory of all container positions to be updated into NAVIS
• TPT has requested that all communication on the release process is routed through the shipping line.
• A customized CTO template as provided by TPT will be submitted to Maersk and will be endorsed by way of a digital stamp
  • Maersk will send the template to the customer to complete requisite fields and return back to our release team
  • Maersk will electronically endorse and submit to TPT
• CN1 customs documents will also be required as requested by TPT – we encourage our customers to apply for CN1 as soon as possible
• Maersk will then provide the following options for those boxes that have been published in the list of available / accessible containers
  • Uncleared boxes will be moved via our overstay process to a depot
  • Subject to the availability of a CN1 - We could facilitate the release ex Terminal as stipulated in the Transnet Advisories subject to units being identified as accessible.
  • We offer a CH product direct to the customer delivery point
  • We will move containers to a depot where customers may take release

For PECT/NCT

The import release process for PECT/NCT is similar to that of Durban – with the exception the shipping line will provide the terminal with list of containers to collect. As per DUR process will have to confirm stack addresses for all containers planned for collection before a truck can report to a terminal. The same CTO process will apply.

For CTCT

We currently wait for confirmation of the import release process for CTCT.

Note that processes for the Durban, PECT/NCT and CPT may differ and all the above may be subject to change as the situation progresses.

FAQ

DRY and REEFER exports

At this time exports are being accepted for REFRIGERATED cargo only. This process is fully currently manual.
We do not have clarity yet on when DRY acceptance will open up. For units arriving by rail it is not confirmed yet when rail stacks will open.

We continue to actively engage with Transnet to support the recovery process, coordinating with the continuity plans being put in place.

We appreciate that the situation is very fluid and understand the added stress and inconvenience this incident has on our customers’ supply chains in light of recent events. We are committed to ensure we keep your supply chains moving to the best of our abilities and we will keep updating you on the situation with more detailed guidance as it becomes available.

In the meantime, don’t hesitate to contact us through the usual channels if you have any questions or concerns.

July 23, 2021 - Update 3

While it is very late in the day– we felt a further update on the disruption to Transnet’s IT applications would be helpful as we enter the weekend

• Transnet’s systems continue to be disabled.
• Operationally, the majority of landside activities remain suspended, while on the waterside manual operations are underway but are very slow
• A trial export manual booking process took place yesterday evening and overnight for a limited number of vessels for containerised refrigerated cargo only

At this point it is unclear whether operations will be opened up more fully and on what basis over the weekend. We are pending clear instructions from Transnet. Should operations resume– we envisage a similar manual process applied with focus again being refrigerated export cargo.

We wish to be prepared for any resumption of services – export, import, refrigerated and dry and to this end

• We have increased the capacity of our after-hours team
• We have prepared processes to engage as effectively as possible with manual port processes

We are ready to assist with you over the weekend and should operations open we will support that process. This may require certain mandatory data elements that the line may be required to submit on your behalf and our staff will engage with your where necessary.

From a vessel network perspective we are in a holding pattern. We aim to give each scheduled port call every possible chance. The longer the disruption persists, the more likely contingencies will need to triggered and these we will communicate as soon as possible.

We continue to actively engage with Transnet to support the recovery process, coordinating with the continuity plans being put in place.

We appreciate that the situation is very fluid and understand the added stress and inconvenience this incident has on our customers’ supply chains in light of recent events. We are committed to ensure we keep your supply chains moving to the best of our abilities and we will keep updating you on the situation with more detailed guidance as it becomes available.

In the meantime, don’t hesitate to contact us through the usual channels if you have any questions or concerns.

July 23, 2021 - Update 2

A brief update this morning on the disruption to Transnet’s IT applications. Transnet’s systems continue to be disabled. This means that operationally, the majority of both waterside and landside activities will remain suspended until further notice. A trial to examine an export manual booking process took place yesterday evening and overnight for a limited number of vessels for containerised refrigerated cargo only, and the success of this is currently being assessed. We will inform you of the results once available. No further vessels have been indicated as yet this morning.

We continue to actively engage with Transnet to support the recovery process and coordinating with the continuity plans being put in place. While it is too early to speculate the duration of the IT disruption, we continue to prepare for an extended period where manual processes will be required to support running of operations. This may require some adjustments to our standard processes and we will engage with you, our customers, on inputs that may be required.

What we are asking of you?

In the interim, given the effective suspension of operations and gate movements we still encourage our export customers with packed containers for loading today to review arrangements to store containers at facilities and depots. Imports cannot be collected at this point so kindly refrain from sending haulier to the terminals.

We appreciate that the situation is very fluid and understand the added stress and inconvenience this incident has on our customers’ supply chains in light of recent events. We are committed to ensure we keep your supply chains moving to the best of our abilities and we will keep updating you on the situation with more detailed guidance as it becomes available. In the meantime, don’t hesitate to contact us through the usual channels if you have any questions or concerns.

July 22, 2021 - Update 1

As reported this morning, Transnet is currently experiencing a disruption in IT applications, and the source of this problem is being identified. The issues continue with an effective system shut down disrupting operations.

• Waterside operations are effectively suspended
• All Gate-In / Gate-Out and landside operations have been suspended.

While manual business continuity plans are being activated the situation remains very fluid.

We appreciate on top of recent events this situation adds more stress to our customers supply chains. We are engaging with our suppliers to support the recovery process and coordinating with the continuity plans being put in place.

In the interim given the effective suspension of operations and gate movements we encourage our export customers with packed containers for loading today to make alternative arrangements to store containers at own facilities and depots. Imports cannot be collected at this point so please refrain from sending haulier to the terminals.

As soon as we get more information we will provide more detailed guidance – and remain contactable via all our usual channels.