The customer is a global technology leader who specialises in the design and manufacture of premium, light, medium, and heavy-duty vehicles. In addition to this, they also design and manufacture advanced diesel engines, provide financial services, information technology, and distribute truck parts related to their principal business. They have 27,000+ employees globally and have group sales of $25B with an extensive dealers network in more than 2200 locations in +100 countries.
The customer was facing limited connectivity to the rest of the countries in South America with an average lead time of 21 to 25 days per corridor. Along with this, their Laborand Facility was facing high operational cost with no tax benefits. Cargo damages represented a high concern for the customer with no clear responsibilities between different players in the supply chain, customer personnel, or dealers.
After understanding the customer’s situation, we suggested a Regional Distribution Center located in Panama City. We became their single partner to handle their ocean, air, courier, cross border inland, and warehousing requirements. With an Origin Consolidation in Illinois and distribution from Panama into LAM destinations via OCE FCL, LCL, AIR, or cross border TRK, we were able to replicate the customer’s existing WND capabilities, and apply free trade agreements on behalf of them. We also offered them claim’s management and vendor cargo inspections along with a 7,700-sqm fulfilment and distribution facility shelf storage with narrow aisle for bulk items and spare parts.
Our efforts made it possible for the customer to have their first outsourced warehouse for all their brands and eventually helped in reducing owned CAPEX, lead times, and distribution costs related to tax. This bettered their proximity to the end customer and ability to react quickly to new orders. In addition to this, they experienced a reduction in TT and stock levels at the dealer side.