Shipping to and from United States of America

Shipment level last freeday information for each import port CY delivery can now be found on the Maersk Website homepage for registered users!

Demurrage

• Freetime will commence the first 0800, on the first business day following discharge of the container at an ocean terminal, or arrival of a container at a rail ramp or an inland CY (owned or contracted by Carrier), except as follows.

• Business days are defined as Monday – Friday, excluding holidays at ocean terminals, and Monday – Saturday, excluding holidays at rail ramps.
• At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions, except at Florida East Coast rail ramps where storage is settled as part of the demurrage charge with Maersk after the rail carrier’s freetime expires.
• At inland port locations owned by ports (ie. Greer, SC and Front Royal,VA) freetime and demurrage charges are according to Maersk’s tariff levels for ocean terminals.
• In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the freetime as indicated below.
• When a facility is closed for a full working day during the freetime period, the day will not count against the cargo freetime. Partial day closures are considered as a full working day and count towards freetime. When freetime expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full freetime period was given to pickup the cargo.
• Please check with the terminal location for all terminal pickup procedures and to validate cargo is available for pickup. Our terminal partner websites and additional information on demurrage payment can be found here.

Freetime for DRY Cargo, Shipper Owned Equipment & Non Operating REEFER Equipment

Freetime for REEFER cargo and special equipment

Charges per calendar day after free-time (excluding Newark)

Charges per calendar day after freetime (Newark): APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York.

Charges per calendar day for use of equipment at rail ramps, applicable to CY delivery cargo, where the rail provider collects storage directly from the customer according to their tariff:

Exception to Above:

• 4 working days freetime

Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except: Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY.

Detention

• Free time for carrier’s equipment commences on the day equipment departs from carrier’s container yard.
• Business days are defined as Monday – Friday, excluding holidays at ocean terminals, and Monday – Saturday, excluding holidays at rail ramps.
• Equipment must be returned to the receipt location as designated by Carrier and can be found at Return location Website. Return location information for a day will be available by 4 P.M. the previous business day.
• If a return location is closed for a full working day during the freetime period, or requiring dual transactions for return, and an alternate return location is not available within the same geographical area, the day will not count against the cargo freetime. Partial day closures are considered as a full working day and count towards freetime. When freetime expires, detention will accrue for each day irrespective of whether the facility is open or closed, given the full freetime period was given to pickup the cargo.

Detention freetime

Detention charges per calendar day after freetime

Exception to Above:

• 5 working days freetime

Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except: Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY.

Demurrage & detention disputes

• Demurrage disputes for U.S. shipments can be raised by:
  • For cargo prior to pickup, contact NAMDEMREVIMP@maersk.com
  • For cargo after pickup, through our website maersk.com in the MyFinance section.
• Detention disputes for U.S. shipments can be raised by:
  • For cargo prior to return, contact US.Import@maersk.com for import shipments, and US.Export@maersk.com for export shipments.
  • For cargo after return, through our website maersk.com in the MyFinance section.
• In the event you wish to change the party invoiced, please e-mail disputes@maersk.com for assistance.
• When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
• Disputes must be submitted to Maersk within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.