Shipping to and from United States of America

Please note the below provides a general overview of our export demurrage and detention practices in the U.S. For complete details please refer to our tariff here. In the event of any discrepancies between the below and our public tariff, the public tariff prevails.

Demurrage

Free time will commence on the first calendar day following the equipment's arrival at the loading port. Free time is 7 calendar days including Saturday, Sunday and holidays. After expiration of free time, equipment remaining on the loading port will be assessed demurrage as follows:

• For containers in-gated prior to the shipment’s earliest receipt date, but loads its originally scheduled vessel, demurrage will apply for each calendar day including Saturdays, Sundays and holidays prior to the earliest receipt date.
• For containers in-gated before, on, or after the earliest receipt date, and do not load its originally scheduled vessel for any reason not a result of Carrier error, demurrage will apply per calendar day including Saturdays, Sundays and holidays until the cargo loads, or scheduled vessel sail date, whichever event occurs first.

Demurrage Charges

Charges per calendar day after freetime (Newark): APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York.

Detention

• Free time for carrier’s equipment commences on the day equipment departs from carrier’s container yard.
• Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps.
• For export detention, if the earliest receipt date provided by the Carrier changes for a shipment while the container is in the customer’s possession for stuffing and within its free time period, we will extend the detention free time by the number of working days between the previous earliest receipt date and new earliest receipt date for the shipment.

Detention Freetime

Detention charges per calendar day after freetime

Demurrage & detention disputes

• Demurrage and Detention disputes for U.S. shipments can be raised by:
  • For cargo prior to return, US.Export@maersk.com for export shipments.
  • For cargo after return, through our website Maersk in the MyFinance section.
• In the event you wish to change the party invoiced, please e-mail disputes@maersk.com for assistance.
• When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
• Disputes must be submitted to Maersk within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.

Maersk offers the flexibility to meet your seasonal needs with service built to match your requirements.

We’re offering seasonal service from Alaska to the Far East to deliver your seafood fresh and on time. With expert support and innovative reefer technology, your refrigerated cargo is safe in our hands. Discover more about these export opportunities, including sailing schedules, in our online flyer.

We Know your time is precious, So we want to share some pertinent information with you to ensure we have everything we need to get your invoices right the first time.

1. At time of booking the following information is required

• Place of Receipt & Delivery
• Service Mode (CY,SD)
• Service Contract #
• Service Contract Holder (AKA Contractual Customer or Price Owner)
• Commodity Description
• Container Size / Type
• Shipper
• Name, contact info and location of party responsible for any prepaid charges
• Name, Contact Info and location of Party responsible for collect charges

2. On your shipping instructions, The following information is required:

• Payment terms (Please use one of the following)
  • Freight Prepaid = Origin and ocean charges prepaid, destination charges collect
  • ALL Freight Prepaid = Origin, ocean and destination charges prepaid
  • Freight Collect = Origin charges prepaid, ocean and destination charges collect
  • ALL Freight Collect = Origin, ocean and destination charges collect
  • Name, contact info and location of party responsible for any prepaid charges
  • Name, Contact Info and location of Party responsible for collect charges