Upcoming Financial System Upgrade - Customer

We are writing to inform you about our upcoming financial system upgrade to SAP S/4HANA in October 2024. We aim to improve our financial processes and serve you better. However, we understand that this transition may present some challenges, and we want to ensure that you are aware of the potential impacts.

As we prepare to upgrade our system, we anticipate some temporary disruptions in our financial processes. These may include delays in processing invoices and payments and changes to how you access financial data and reports. We are committed to minimising these disruptions as much as possible, but we ask for your patience and understanding during this period.

To prepare for this upgrade, we recommend reviewing your outstanding invoices and payments to ensure they are up to date. Additionally, it may be helpful to set aside extra time for any financial transactions during the transition period.

As the transition date approaches, we will provide you with more detailed information about the upgrade, including any additional steps you may need to take. If you have any questions or concerns, please contact your regular contact person. We also would like to encourage you to be proactive in preparing for the transition.

Thank you for your continued trust in our services, and we look forward to delivering an improved financial experience for you with SAP S/4HANA.

We appreciate your patience and understanding as we work to improve our financial system to serve you better.

This information is relevant for customers in the following countries.

Europe: Algeria, Iceland, Morocco, and Tunisia

Latin America: Antigua and Barbuda, Netherlands Antilles, Argentina, Aruba, Barbados, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominican Republic, Ecuador, Grenada, Guatemala, Guyana, Honduras, Haiti, Jamaica, Saint Lucia, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, Suriname, El Salvador, Trinidad and Tobago, Uruguay, Venezuela, and British Virgin Islands

North America: Mexico

Asia Pacific: Indonesia, Papua New Guinea, Philippines, and Thailand

India, Middle East and Africa: Afghanistan, Angola, Burkina Faso, Benin, Botswana, Congo, The Democratic Republic of the Congo, Côte d'Ivoire, Cameroon, Cape Verde, Djibouti, Ethiopia, Gabon, Ghana, Gambia, Guinea, Guinea-Bissau, Kenya, Liberia, Lesotho, Madagascar, Mali, Mauritania, Mauritius, Malawi, Mozambique, Namibia, Niger, Nigeria, Pakistan, Rwanda, Seychelles, Sudan, Sierra Leone, Senegal, Somalia, Eswatini, Togo, Tanzania, Uganda, South Africa, Zambia, and Zimbabwe