Shipping to Croatia

Get up-to-date local information about import procedures and restrictions, demurrage and detention, container pick-ups and more.

Customs House Brokerage

Core product

Import Customs Clearance T1 - transit customs clerance Fiscal clearance
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of cargo A customs declarations allowing to move goods between two or more different customs territories. Import customs clearance done in the country of entry to EU while we guarantee that the VAT will be paid in the country of final destination that is a different EU country.
  • Import declarations
  • Declaring T2L (intra EU shipments).
  • Regular T1.
  • Simplified procedure (we do not have it yet but are in the process of obtaining one).

Additional Custom House Brokerage services

Sanitary / Phytosanitary / Soivre (quality) Certificates
Veterinary certificates
ECS Declaring already custom cleared cargo to European customs system.
Security declarations Not included in simplified procedure but must be done before loading a vessel.
Scanner Assistance  
Inspections Assistance  

General import Customs House Brokerage flow

Customs House Brokerage spain import

What is required to complete Customs House Brokerage?

  • Commercial Invoice (s)
  • Packing List (s)
  • HS codes of the cargo
  • Bill Of Lading


Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A: Late submission of POA or any other certificate, late payment when no credit, Authorities feedback

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods.

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct.

Q: How will I know when my shipment has cleared customs?
A: You will get either an automatic or self generated e-mail announcement.

Q: Who can I contact regarding my Customs Clearance?
Please contact

Q: Who will invoice me for my Customs Clearance?
A: Maersk will raise your invoice for all CHB activities related to Maersk bookings. Damco will raise your invoice for all standalone CHB activities

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
Please contact

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

Demurrage and Detention

Applicable from 1/1/2017

Our setup in Croatia consists of two elements; Demurrage and Detention. This means you have separate free time and compensation for utilisation of equipment inside (Demurrage) and outside (Detention) of terminals or depots.

Demurrage starts to apply as from SAME DAY of DISCHARGE until GATE OUT FULL

Detentions start to apply same day of GATE OUT FULL to GATE IN EMPTY.

Calculation is based on CALENDAR days.

Import Demurrage
From Discharge to Gate out Full day included
Port Days 20' Dry 40' Dry 20’ Open/Flat 40’ Open/Flat
Rijeka 0 to 6 0 0 0 0
7 to 12 10 20 20 40
13 onward 25 50 50 100
Import Demurrage
From Discharge to Gate out Full day included
Port Days 20’ IMO (Class 1;7) 40’ IMO (Class 1;7) 20’ IMO (Class2; 3; 4; 5; 6; 8; 9) 40’ IMO (Class2; 3; 4; 5; 6; 8; 9)
Rijeka 0 to 6 0 0 0 0
7 to 12 20 40 15 30
13 onward 50 100 37.5 75
Import Demurrage (Reef)
From Discharge to Gate out Full day included
Port Days 20' 40'
Rijeka 0 to 5 25 25
6 to 12 50 75
13 onward 125 250
Import Detention(All)
From Gate Out Full day to Gate In Empty included
Port Days 20’ Dry 40’ Dry 20’ Reef 40’ Ref
Rijeka 0 to 5 0 0 0 0
6 to 12 10 20 40 80
13 to 14 25 50 60 120
15 onward 25 50 60 120



FIXED DEPARTURE DATE from Brajdica terminal, Rijeka: SATURDAY afternoon
FIXED ARRIVAL DATE to Makis terminal, Belgrade: SUNDAY afternoon

Following documents must be submitted to customer service desk by Wednesday 14:00 in order to load on the rail the same week:

  • Commercial invoice
  • Packing list


No acceptance of LCL shipment.

No restrictions for any type of equipment to Croatia.


Not acceptable dangerous cargo: IMO class1 (arms/explosives) and IMO class 7 (radioactives) is NOT accepted.

Other IMO cargo is subject to standard Maersk approval procedures

  • Information required on the Dangerous Goods Transport Documentation - A detailed overview of requirements giving guidance in filling in DGDs can be found on this link.
  • Multimodal Dangerous Goods Form as per IMDG Code (2006 Edition, Amendment 33-06, Chapter 5.4). You may use template form for your shipments on this link.


Acceptance depends of cargo weight/construction and cargo route (all port acceptance). For details about feasibility please contact our sales desk

Handling charges (OHC,DHC):

  • IN GAUGE cargo - 20'FR/40'FR and 45'HC: + 50 % on top of standard tariff
  • OOG cargo - charge depends of OOG measure (hight/widith)

Special equipment - we offer several options for oversized or very heavy cargo.

Emtpy return location

Location RIJEKA 

20dry; 40dry – Brajdica
40HC – Skrljevo
20 OT; 40OT – Brajdica
40 FR – Brajdica
20reef; 40 href – Brajdica

Contact us

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.