相關常見問題

When can I expect to receive a resolution to my dispute?  What is a late payment fee? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Do I have to add bank account details every time I request a refund? Will I be able to see additional charges that have been included in my total booking cost?  What happens if my dispute is accepted?  How do I add additional email recipients to payment confirmations in MyFinance? Is there an option for me to view or download an invoice, for which I am not party to the shipment? How do I pay an invoice with the QR code printed on my invoice? Can I pay charges before an invoice is issued? Can I upload an invoice list and pay in bulk?