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Guides

Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.

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FAQs

Booking

All booking FAQs

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What is a no-show fee? What is changing for Maersk Go? What is the compensation fee process and what does a compensation fee cover? What is the process of a penalty fee and what does a penalty fee cover? What is the process to compensate? What is the two-way commitment? When will these changes be completed? Where can I find the Rate of Exchange (RoE)?  Where is Freetime Extension available? Where is Maersk Spot available? Which container types are supported by Maersk Spot? Which inland transport modes are available on Maersk Spot?
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FAQ topics

Pre-Booking Booking Post-Booking Before departure Transit Arrival

Shipping glossaries

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Video tutorials

02:04
How to add inland transportation to your ocean bookings online
02:45
Maersk Allocation portal
Learn to self-amend shipping instructions in a few simple steps
01:08
Warehousing services
Learn to self-amend shipment payers via shipping details
02:26
Middle east advance with accuracy
Learn how to add inland loading or delivery to an existing shipment
02:33
Male and Female employees are discussing about a project
Learn to create booking with inland delivery in a few simple steps
01:46
Book Maersk Customs Services before ocean booking
Billing made easy with MyFinance on Maersk.com
01:59
IBS advance with accuracy
Split, Part and Combine your Shipments
00:58
Performance team row of volvo electric trucks
Simplify your demurrage payments using Maersk.com
00:15
How to amend Maersk Spot bookings instantly
02:16
Submit shipping instructions & documentation in a few simple steps

Webinars

57:17
Maersk ship at the port.
Shipping Instructions Simplified: Tools, Tips & Troubleshooting for Seamless Submission
41:51
Managing our growth sustainably
Connecting with Customer Service
59:03
Booking LCL online – a man looking at his mobile phone.
How to Book Instantly on Maersk.com
34:57
Maersk.com & You: Streamlining Data Integrations with API and EDI
51:42
Getting Started on Maersk.com
54:47
Maersk employee with laptop
Clear Cargo Faster: Manage Payments, Disputes & Invoices with MyFinance
59:26
Connecting Ocean and Inland Logistics Seamlessly
51:25
Why human capital matters
Click. Track. Deliver: Essential Online Tools for Post-Sailing Shipment Success

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