What is the compensation fee process and what does a compensation fee cover?
In the case Maersk is unable to ensure an equipment and loading guarantee as confirmed in the booking, the option to apply for a compensation fee is available.
For inland, specifically, a compensation fee is applicable in the event only that Maersk fails to pick-up the cargo timely enough for departure of the vessel. Maersk will conduct a review and if eligible, a compensation fee will be applied to the invoice.
Related FAQs
Can I add Rollable to an existing Maersk Spot booking? Can Maersk Spot for US trades be booked via EDI solutions or INTTRA? Can a Maersk Spot booking be amended for US Trades? Does it mean that Maersk Spot shipments which have not been marked as Rollable will not be rolled? How can I book Maersk Spot using EDI? How do I keep track of my Maersk Spot bookings? How do I know if my Rollable shipment get rolled? How much is Maersk going to compensate me in case of rolling a Rollable shipment? If I select Rollable for my Maersk Spot shipment, will I still get equipment priority? If I select Rollable for my shipment and later need to amend or cancel, will the amendment or cancellation fee apply? If I select Rollable how many times will my cargo get rolled? In case of rolling will there be any changes to the rate and free time?New to Maersk.com?
Step by step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.