MyFinance functionalities temporarily unavailable

We are writing to inform you that we will be undergoing a financial system upgrade to SAP S/4HANA. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about some upcoming challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating, and we apologise in advance for any inconvenience this may cause.

Please be informed that due to the system migration, the MyFinance portal will be down from 17:30 CET on 3 November 2023 to 05:30 CET on 7 November 2023.

During this period, the functionalities around downloading invoices, receipts, credit notes, raising disputes, requesting refunds, and paying invoices will not be available.

Please note that for India, Malaysia, Hongkong, Singapore, Macau, Japan, Turkey, and China, e-payment functionality would be suspended from 15:00 CET on 3 November 2023.

Please note that the dates and times mentioned are subject to change. If you have any questions concerning the above, please reach out to your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition and perform business-critical activities in advance.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

Bangladesh, Bahrain, Cambodia, China, Hong Kong, India, Iran, Iraq, Japan, Jordan, Kuwait, Malaysia, Maldives, Mongolia, Macau, Myanmar, Nepal, Oman, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Vietnam, Yemen and Turkey.