We would like to inform you that pursuant to the observance of Eid Mubarak holiday (Idul Fitri), herewith to share the updated schedule of Depots, Maersk Indonesia Counter and Customer Service office as per below.

  • Depots will adjust their working hours and you can see the complete details by clicking here
  • Customer Service
    Friday, 29 April 2022 Open = 08:30 – 12:00, Closed = 12:00 noon
    Monday-Tuesday, 2-3 May 2022 Closed
    Back to normal on Wednesday, 4 May 2022 onward
    Open = 08:00 – 17:00
    Break Time Mon-Fri = 12:00 – 13:00
  • Counter
    Friday, 29 April 2022 Open = 08:30 – 11:20 , Closed = 11:30
    Monday-Tuesday, 2-3 May 2022 Closed
    Back to normal on Wednesday, 4 May 2022 onward
    Open = 08:30 – 15:30
    Break Time Mon-Thu = 12:00 – 13:00
    Break Time Fri = 11:20 – 13:05

For Export - Should you plan to proceed for Telex Release / Switch BL we highly encourage to surrender the document latest by 28 Apr during the operational hour.

While for Import - DO Release process latest will be proceed on 29 Apr 2022 – 11.30 and will continue again by 4 May 2022. Therefore please ensure Original BL and CGL submitted during the operational hour.

*above time are with Western Indonesia Standard Time / WIB (GMT + 7)

As phone line will also be closed from 29 April on noon time (PM) up to 3 May, we encourage you to send email to us during that time to id.export@maersk.com for Export-related, id.import@maersk.com for Import-related, and sales.support@maersk.com for Commercial/Sales-related.

Rest assured that we are doing our best to maintain valuable customer experience.

Visit our Maersk website to manage your shipment easily and seamlessly (see the guidance here).

We want to thank you for your business and looking forward to continuously serving your global transportation needs.

Anything you need, we’re here to help


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