Hit the ground running with the help of efficient supply chain solutions

The Background

Entering a new venture isn’t simple for any brand. The sheer volume of legal formalities and documentation take months before a business can commence its operations. Our customer, a Danish dairy product manufacturer, had been operating in the Indonesian market through a network of distributors. In 2018, they decided to develop their footprints through a joint venture with an Indonesian conglomerate, officially joining the groups of companies in Early Life Nutrition (ELN) sector.

The Maersk solution

As a first step, we set up a dedicated customer service to address the needs arising out of the new joint venture. According to their special status, we took care of all the outlay charges (without exception) to make their financial handling easier. Such advance payments helped in smoothening the clearance process, which otherwise takes several months.

Additionally, since the customer’s older storage facility had space shortage, our Cikarang warehouse fit their needs perfectly. It had a thousand pallets reserved for product storage and a robust arrangement to improve their distribution reliability. Before the partnership, they were dependent on a network of distributors. Maersk’s Warehouse and Distribution services offered options with stability and reliability so that they could focus better on formulating their local business strategy.

All in all, Maersk’s passion for going all the way for its customers shone through every service and support provided across customs, intermodal transport, warehouse, and domestic distribution.

The Result

Maersk’s teams worked with the customer at every stage to pave a smooth road for future growth. In the process, significant milestones emerged as proof of meticulous planning and successful partnership.

• We moved them from red-lane clearance to green-lane in just 4 months. The industry average is between 6 to 12 months.
• Coverage of outlay charges helped in faster customs clearances and substantial savings in demurrage, accounting for about 60% of potential unwanted costs.
• With the help of our Warehousing & Distribution setup, their product storage and distribution became organised and timely.