Advisories

Counter opening: Philippines

08 June 2020

As partners, we share a common goal which is to safeguard the health of our employees and guests. We will continue to process your business via e-commerce platforms to limit the face to face transactions

  • Website: New e-Delivery Order (Click here) – send your request 
  • Online Services: e-Delivery Order Revalidation, e-OR issuance, Not for Plug In request, OBL or SWB Certification, Amendment request, Stripping request – send your request to ph.import@maersk.com. All requests will be provided the via electronic or in PDF format.
  • Convert the OBL to telex or SWB - send request to (export) ph.export@maersk.com or (import) ph.import@maersk.com

However, where face to face transaction is necessary, Building Administration implemented an “Appointment System” as part of the safety protocol

Maersk counter scheduled appointment process

  • Step 1: Email request for counter appointment.
  • Step 2: On the email, attached the copy of signed “Health Symptoms Questionnaire” each time of visit.
    • In compliance with DTI-DOH Guidelines
    • Download the pdf file of form and fill up.
  • Step 3: Request must be sent latest 11:00 AM of business day prior intended appointment date.
    • ONLY submitted and endorsed request as per cut off will be used to screen appointment entry to the One Ecom Building

Important things to note

  • Maersk Counter/Window will resume on June 15. Open Mondays through Fridays, 8:30 AM to 3:00 PM.
  • Please note that ONLY OBL surrender and pick-up with pre-approved appointment will be entertained at the counter.
    • Manila - Dropbox for OBL surrender will be placed at the entrance of Maersk door.
    • Davao – Dropbox for OBL surrender is at the entrance of building, ground floor.
    • Cebu – counter remains closed due to ECQ status, but surrender is in Van Yard, C2.
  • We encourage customers to utilize our E-COMMERCE or ONLINE solutions for your convenience.

Building Administration Procedure

  • No face mask or shield, No entry Policy
  • Physical distancing - Maintain 6 feet distance between individuals.
  • Mandatory checking of body temperature in all building entrances.
  • Bring valid government ID.
  • With Enforced Social Distancing Protocol, health check screening and Reduced Elevator Capacity. Allot ample time for some delay at lobby entrance (45-60mins)

This requires collaborative effort and cooperation. Thank you and anticipating your usual support.

You may reach us through:
Customer Service Hotline at +632 7976-9590
Customer Service Duty phone: +63 9178528643

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