Counter opening: Philippines

08 June 2020

As partners, we share a common goal which is to safeguard the health of our employees and guests. We will continue to process your business via e-commerce platforms to limit the face to face transactions

  • Website: New e-Delivery Order (Click here) – send your request 
  • Online Services: e-Delivery Order Revalidation, e-OR issuance, Not for Plug In request, OBL or SWB Certification, Amendment request, Stripping request – send your request to All requests will be provided the via electronic or in PDF format.
  • Convert the OBL to telex or SWB - send request to (export) or (import)

However, where face to face transaction is necessary, Building Administration implemented an “Appointment System” as part of the safety protocol

Maersk counter scheduled appointment process

  • Step 1: Email request for counter appointment.
  • Step 2: On the email, attached the copy of signed “Health Symptoms Questionnaire” each time of visit.
    • In compliance with DTI-DOH Guidelines
    • Download the pdf file of form and fill up.
  • Step 3: Request must be sent latest 11:00 AM of business day prior intended appointment date.
    • ONLY submitted and endorsed request as per cut off will be used to screen appointment entry to the One Ecom Building

Important things to note

  • Maersk Counter/Window will resume on June 15. Open Mondays through Fridays, 8:30 AM to 3:00 PM.
  • Please note that ONLY OBL surrender and pick-up with pre-approved appointment will be entertained at the counter.
    • Manila - Dropbox for OBL surrender will be placed at the entrance of Maersk door.
    • Davao – Dropbox for OBL surrender is at the entrance of building, ground floor.
    • Cebu – counter remains closed due to ECQ status, but surrender is in Van Yard, C2.
  • We encourage customers to utilize our E-COMMERCE or ONLINE solutions for your convenience.

Building Administration Procedure

  • No face mask or shield, No entry Policy
  • Physical distancing - Maintain 6 feet distance between individuals.
  • Mandatory checking of body temperature in all building entrances.
  • Bring valid government ID.
  • With Enforced Social Distancing Protocol, health check screening and Reduced Elevator Capacity. Allot ample time for some delay at lobby entrance (45-60mins)

This requires collaborative effort and cooperation. Thank you and anticipating your usual support.

You may reach us through:
Customer Service Hotline at +632 7976-9590
Customer Service Duty phone: +63 9178528643

Anything you need, we’re here to help



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