Upcoming Financial System Modernisation - Customers

We are writing to inform you about our upcoming financial system modernisation in September 2026. We are committed to keeping you informed throughout the transition and ensuring smooth implementation.

As we prepare for the transition of our financial system, some temporary disruptions are expected. These may include delays in invoice and payment processing, billing delays, lags in payment postings, limited system access, and changes to how financial data and reports are accessed. We are making every effort to minimise these impacts and appreciate your patience and understanding during this period.

To prepare, we recommend reviewing your outstanding invoices and payments to ensure they are up to date. It may also be helpful to allocate extra time for financial transactions during the transition period. As the transition date approaches, we will provide more detailed information, including any additional steps you may need to take.

If you have any questions or concerns, please contact your regular contact person. We encourage you to be proactive in preparing for the transition.

We appreciate your understanding as we work to improve our financial system to serve you better.