COVID-19 Updates - India

23 March 2020

We would like to offer you our latest update on the outbreak of COVID-19 and any impact to Maersk’s operations in India.

Maersk leadership teams, as well as management in all other areas where cases of COVID-19 have been identified, are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.

Please bookmark this advisory page where you will always find the latest update for India!

3 April 2020:

General Status

Our offices throughout India remain operational with all staff working remotely from the safety of their own home with adequate IT infrastructure to avoid any disruptions. We are constantly monitoring the volatile environment and adjusting our approach to ensure we can continue to keep your cargo moving.

Considering the nation-wide situation and curfew-imposed pan India till 14th April kindly expect delay in services like movement of containers, DO issuance and exception handling i.e Via loadings.

Process updates

Revised guidelines for Import Free period effective 2nd April onwards

As a special concession to our customers during these challenging times, we will not be charging container detention on all our Import shipments into India for the period from 25th March to 14th April (both days inclusive). This will be over & above any existing free time arrangement that is currently availed and agreed as a part of any negotiated contractual terms.

This concession is a one-off gesture during contingency for our customers whilst Maersk continues to face uncertainties and added costs due to network disruptions in these times. Our invoices will reflect this change for all import delivery orders impacted.

Below are a couple of examples which demonstrate how this will work:

Example 1: If a container is discharged on 23rd March, having 14 days contractual free time. As per the revised guidelines, the free time would end on 26th April 2020 and detention charges will be applicable from the 27th April (23rd – 24th : 2 days & then 12 days from 15th April onwards).

Example 2: If a container is discharged on 1st April, with 10 days contractual free time, as per the revised guidelines the 1st day of free time will start on the 15th April onwards till 24th April and detention charges will be applicable from the 25th April onwards.

Ocean updates

  • Counters and Delivery order
    • Only online payments will be accepted. We have discontinued accepting Cash/ DDs/ Cheques at the counters during this contingency period.
    • Major Counters are open pan India with revised timelines from 10:00 am to 2:00 pm
    • For any OBL related submission (DO release for imports or telex release for exports) and Original NOC document submission, customers will need to continue visiting the counters. In case you cannot visit the counters we have provided alternatives through a separate communication(details also shared above)
  • Bill of Lading issuance
    • Please release waybills where possible , you can also opt for Sea way BL while filling the shipping instructions
    • You can also print the Negotiable Bill of lading on Maersk stationary via Web printing however we recommend you not to take the print in the current scenarios
    • Alternatively, we can print the Negotiable Bill of lading on a dummy printer and perform “telex release” basis your instructions at no additional cost to you
  • Port operations/vessel schedules
    • All Ports are operational
    • Some delays expected on vessel operations due to shortage of operators, internal transport vehicles
    • With the slowdown in port operations the below services will be impacted/delayed
      • Shuttle service into Krishnapatnam and Kattupalli will be delayed by a week i.e vessel Maersk Kentucky will now call Krishnapatnam on the 4th of April and Ennore(instead of Kattupalli) on 6th April
      • Maersk Genoa will be berthing on 2nd April as per schedule and will be phasing out at Salalah. Onward containers will be loaded on Maersk Guayaquil (ETD Salalah on 9th April)
      • Maersk Brooklyn under MAWINGU service will be omitting Nhava Sheva and advance in Mundra by 2 days. The export cargo from Nhava Sheva will be planned on MECL service.
      • With 14 days quarantine requirement from last departure Chinese port and due to port unavailability , the vessel GSL Eleni will be calling Mundra on 3rd April.
      • Feeder Sarayu will omit Colombo call on 4th April. The next available vessel will be GH Zephyr on 11th April.
      • All other services are as per schedule
    • Due to significant reduction in demand we will be having blank sailings from Middle east/Indian subcontinent to Europe and Mediterranean and vice versa( refer customer communications that’s already sent out)
    • We are abiding by all local regulations keeping in mind safety of our crew/ partners and cargo
    • Some ports may have challenges managing the windows as for vessels coming from China, a 14-day quarantine is a must now (including transit), we have two services which will get impacted PKX and FI2 sailings.
  • Rail movement
    • Rail movement is not an issue so far as we see there are no restrictions on freight trains
    • We will continue to accept Import Store Door bookings
    • Our Store door operations are getting hit due to issues with non-availability of truck drivers and local restrictions on movement
    • CHB- For customers who can clear without physical examination of cargo we have 100% online solutions available
    • For ICD ‘s once box is at Container yard we are confident of moving it as trains are working fine.
    • No long haul on trucks and avoid inter- state movements
    • We have Confirmation from following vendors that there are no impact / changes on daily operations, and it is business as usual, as no notice or communication has been received from Customs, Ports or Railway authorities so far
      • CONCOR
      • DP World – CRRS
      • Adani Logistics
      • Gateway Rail Freight Limited – Minimum staff at ICDs (on Roster)
      • International Cargo Terminal
      • Distribution Logistics Infrastructure (DLI)
      • Arshiya Logistics
      • Joshi Konoike Transport & Company
      • Hasti Petro Chemical
  • CFS/ICD/Empty yard operations
    • With public transportation being shut in cities, surveyors & labourers are facing difficulty in reaching site locations
    • CFS’s will operational with skeletal staff
    • Port evacuation: With shortage of drivers and lock down of public transport, expect delay in port evacuation at Nhava Sheva and Chennai.
    • No impact in Gujarat / Krishnapatnam / Tuticorin / Vishakhapatnam
    • Expect shortage of labour for export stuffing/carting, working with labour contractors/depots to ensure we have adequate supply where required
    • Extending shifts to spread working hours to avoid any impact to customers with limited workforce
    • Engaging with local authorities to issue passes for private vehicles / taxies in cities with restrictions
    • We will allow return of all picked up empty Export containers last week and over the weekend back to our yards without any export detention charges (only during contingency period)
    • Empty yards are closed in Vizag and Mangalore. For update on rest yards you can refer the customer communications sent out.

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs.

Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative, we will be happy to assist you.

Keep your business moving during the COVID-19 situation

We have outlined solutions which might help during this uncertain time. We are developing alternative services across the logistic chain where possible and our customer service teams are able to provide more context.

Learn more about how we keep your business moving

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