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To ensure ease of logging Disputes with full transparency and tracking capabilities, we would like to inform you that all Invoice disputes (Payer and Rate related) must be logged via My Finance on maersk.com.
However, effective May 1st, 2024, if you encounter any challenges in raising payer or rate Disputes on maersk.com, you may directly contact disputes@maersk.com. We request not to send Invoices with payer disputes to local customer service business addresses, as that channel will be non-operative.
If you have any questions or require assistance, please do not hesitate to reach out to your local customer service teams or contact us via Maersk.com.
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