Advisories

COVID-19 Updates - United Kingdom & Ireland

26 March 2020

We would like to offer you our latest update on the outbreak of COVID-19 and any impact to Maersk’s operations in United Kingdom & Ireland.

Maersk leadership teams, as well as management in all other areas where cases of COVID-19 have been identified, are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.

Please bookmark this advisory page where you will always find the latest update for United Kingdom & Ireland!


8 April 2020:

General Status

We understand with the changing impact of COVID-19, it is more important than ever to keep you up to date with the latest information from your supplier, making sure you have ways to reach us and continue to be able to manage your business requirements. We continue to do our utmost to help customers with essential products that need to get across our network and continue to be available through all our usual communication channels you use to stay in contact. All of our teams remain working from home with full access to all systems and can be reached through the usual contact numbers and e-mail addresses.

Please find below updates on our services and solutions.

Making Bookings

We continue to accept bookings through all available channels, including our on-line booking platforms which can be found on Maersk website
If you need to speak to one of our team about an existing booking placed with us, or enquire about a new booking, all staff can still be reached via phone, e-mail and our live chat options.

Transport

We continue to operate our carrier haulage service across the country and continue to take bookings through our existing channels of communication. We are pleased to report that our extensive carrier haulage network is maintaining an industry strong performance of above 95% on-time delivery.

Ports

As a critical part of the supply chain to continue to move vital goods, the UK and Ireland ports currently remain fully operational.

Maersk.com

Our on-line platforms are fully functional for anything from checking a schedule, placing bookings and managing statements. You can access all services at Maersk website. If you need any assistance with the website, please feel free to reach out your customer service or sales contacts for help.

Customer Satisfactions Survey

Our latest customer satisfactions survey is currently live. We appreciate in these challenging times there are many priorities for you to juggle as a business. We continue to be committed to improving our service where necessary to not only support you through thee challenging and changing circumstances, but also beyond these times and your feedback is as crucial to those improvements now, as it always has been. If you do receive a survey, we would very much appreciate you taking the time to complete this so as a supplier, we can take action where necessary.

Easter bank holiday business availability

Over the Easter bank holidays, we will have representatives from our customer service teams on hand and available to help over the phone and via e-mail during the following times

Friday 10th April
9am-12pm

Monday 13th April
9am-12pm

Normal opening hours will be resumed from Tuesday 14th April.

We will continue to keep you updated with any developments regarding our services and solutions. If you have any questions regarding this update, please do feel free to reach out to your customer service teams or sales contacts for support.

Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative, we will be happy to assist you.


Keep your business moving during the COVID-19 situation

We have outlined solutions which might help during this uncertain time. We are developing alternative services across the logistic chain where possible and our customer service teams are able to provide more context.

Learn more about how we keep your business moving

Anything you need, we’re here to help

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