Advisories

COVID-19 Updates

27 January 2020
We would like to offer you our latest update on the outbreak of COVID-19 in the Hubei province and any impact to Maersk’s operations in Greater China.  

Since the World Health Organization now has officially named the ongoing epidemic COVID-19, we will be using this term in our communication going forward.

Maersk Greater China leadership teams are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.

Please bookmark this advisory page where you will always find the latest update!

20 February 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage in factories and limited available trucking resources continue to be the major obstacles to the industrial recovery. In several big cities and provinces like Guangdong, Zhejiang and Shanghai, the government is actively working on solutions for enterprises to reinstate business.

Office and counter service 

All Maersk offices are open except our Wuhan office where we follow the instructions from local government. To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. 

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes. Ningbo, Shanghai and Tianjin terminals report full reefer yard density. Ningbo and Shanghai terminals report high to full empty yard density. We have triggered some contingency plans to relieve the pressure and will further evaluate and adjust according to the changing situation. The Nanjing terminal dangerous goods yard is full due to slow pick up. Operations for both dangerous goods laden import and export units are affected. Hence, new dangerous goods bookings to and from Nanjing will be subject to case by case acceptance.

Depot operation

All ocean terminal depots remain open. Empty pick up and laden return service work as normal. All off-dock depots have resumed work. 

Maersk and Safmarine Spot bookings

All amendment fees will be waived for any Spot booking with an ETD from 1 Feb to 15 Mar 2020 (inclusive), leaving from any port in Greater China (incl. mainland China, Hong Kong, Taiwan). This fee waiver is applicable to:

a) change of vessel voyage (new sailing date before 30 April 2020, subject to availability)
b) change of Place of Receipt (POR) or Place of Delivery (POD)
c) change of equipment size/type

Cancellations will follow the standard Spot terms & conditions.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. All warehouses for our consolidation business have resumed operation except the one in Chongqing. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Shanghai to Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, while trucking resource remaining a key challenge due to local policy and restrictions. Overall trucking supply is 50%-60% and a bit higher in the Southern areas of China. To mitigate the trucking capacity issue, Maersk is introducing a multi-modal bundle service in the Yangzi river lower reach, especially the Suzhou, Wuxi and Changzhou areas where we connect inner city first mile trucking with barge or rail service to Shanghai terminal and make empty equipment available in these city areas.

Air freight market update

Passenger flights remain cancelled, but freighters are resuming service this week although cancellations will take place with little warning if volumes are not sufficient to support a flight. Therefore, there may be delays due to last minute flight cancelations from this week and forward.

We foresee volume will be ramping up over the coming weeks - around end of February to early March. Meanwhile, there is also a strong indication that there will be a conversion of ocean freight shipments to air for urgent cargo, which could sharply increase market demand.

Intercontinental Rail (ICR)

Both the Intercontinental rail market volume and capacity are recovering. More customers are moving their cargo through intercontinental rail to mitigate the delays caused by the COVID-19 situation, which means the overall capacity is getting quite tight. 

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

 

19 February 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage in factories and limited available trucking resources continue to be the major obstacles to the industrial recovery. In several big cities and provinces like Guangdong, Zhejiang and Shanghai, the government is actively working on solutions for enterprises to reinstate business.

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. As of 17 Feb, all Maersk offices are open except our Wuhan office where holiday extended to 20 Feb. 

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes. Ningbo, Shanghai and Tianjin terminals report full reefer yard density. Ningbo and Shanghai terminals report high to full empty yard density. We have triggered some contingency plans to relieve the pressure and will further evaluate and adjust according to the changing situation. The Nanjing terminal dangerous goods yard is full due to slow pick up. Operations for both dangerous goods laden import and export units are affected. Hence, new dangerous goods bookings to and from Nanjing will be subject to case by case acceptance.

Depot operation

All ocean terminal depots remain open. Empty pick up and laden return service work as normal. All off-dock depots have resumed work. 

Network 

As we see a further reduction in demand, we have today announced the following blanking: 

  • AC3 cancelled sailing between Far East and West Coast Latin America Caroline Maersk 010E starting Eastbound Ningbo, China on 5 Mar

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. All warehouses for our consolidation business have resumed operation except the one in Chongqing. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Shanghai to Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, while trucking resource remaining a key challenge due to local policy and restrictions. Overall trucking supply is 50%-60% and a bit higher in the Southern areas of China. To mitigate the trucking capacity issue, Maersk is introducing a multi-modal bundle service in the Yangzi river lower reach, especially the Suzhou, Wuxi and Changzhou areas where we connect inner city first mile trucking with barge or rail service to Shanghai terminal and make empty equipment available in these city areas.

Air freight market update

Passenger flights remain cancelled, but freighters are resuming service this week although cancellations will take place with little warning if volumes are not sufficient to support a flight. Therefore, there may be delays due to last minute flight cancelations from this week and forward.

We foresee volume will be ramping up over the coming weeks - around end of February to early March. Meanwhile, there is also a strong indication that there will be a conversion of ocean freight shipments to air for urgent cargo, which could sharply increase market demand.

Intercontinental Rail (ICR)

Both the Intercontinental rail market volume and capacity are recovering. More customers are considering using intercontinental rail service as the “fast option”to mitigate the cargo delay.  

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

 

18 February 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage remains an issue for many factories, due to local quarantine policies. 

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. As of 17 Feb, all Maersk offices are open except our Wuhan office where holiday extended to 20 Feb. 

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes. Ningbo, Shanghai and Tianjin terminals report full reefer yard density. Ningbo and Shanghai terminals report high to full empty yard density. We have triggered some contingency plans to relieve the pressure and will further evaluate and adjust according to the changing situation. The Nanjing terminal dangerous goods yard is full due to slow pick up. Operations for both dangerous goods laden import and export units are affected. Hence, new dangerous goods bookings to and from Nanjing will be subject to case by case acceptance.

Depot operation

All ocean terminal depots remain open. Empty pick up and laden return service work as normal. All off-dock depots have resumed work. 

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. All warehouses for our consolidation business have resumed operation except the one in Chongqing. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Shanghai to Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. Trucking capacity remain a key challenge, due to local policy and restrictions. To mitigate the trucking capacity issue, Maersk is introducing a multi-modal bundle service in the Yangzi river lower reach, especially the Suzhou, Wuxi and Changzhou areas where we connect inner city first mile trucking with barge or rail service to Shanghai terminal and make empty equipment available in these city areas.

Air freight market update

Passenger flights remain cancelled, but freighters are resuming service this week although cancellations will take place with little warning if volumes are not sufficient to support a flight. Therefore, there may be delays due to last minute flight cancelations from this week and forward.

We foresee volume will be ramping up over the coming weeks - around end of February to early March. Meanwhile, there is also a strong indication that there will be a conversion of ocean freight shipments to air for urgent cargo, which could sharply increase market demand.

Intercontinental Rail (ICR)

Both the Intercontinental rail market volume and capacity are recovering. More customers are considering using intercontinental rail service as the “fast option”to mitigate the cargo delay.  

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.


17 february 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage remains an issue for many factories, due to local quarantine policies. 

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. As of 17 Feb, all Maersk offices are open except our Wuhan office where holiday extended to 20 Feb. 

Terminal operation

Terminal operations continue loading and discharging vessels, handling current volumes. Ningbo, Shanghai and Tianjin terminals report full reefer yard density. Ningbo and Shanghai terminals report high to full empty yard density. We have triggered some contingency plans to relieve the pressure from the high density. We will further evaluate and adjust according to the changing situation

Depot operation

All ocean terminal depots remain open, empty pick up and laden return service work as normal. All off-dock depots have resumed work. 

Network 

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blanking: 

  • TP6 cancelled sailing between Far East and North America West Coast Gunvor Maersk 009N starting northbound Nansha, China on Feb 28

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. As of 12 Feb yesterday, all warehouses for our consolidation business have resumed operation except the one in Chongqing. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Shanghai to Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. Trucking capacity remain a key challenge, due to local policy and restrictions. To mitigate the trucking capacity issue, Maersk is introducing a multi-modal bundle service in the Yangzi river lower reach, especially the Suzhou, Wuxi and Changzhou areas where we connect inner city first mile trucking to barge or rail service to Shanghai terminal and make empty equipment available in these city areas.

Air freight market update

Passenger flights remain cancelled, but freighters are resuming service this week although cancellations will take place with little warning if volumes are not enough to support a flight. Therefore, there might be delays due to last minute flight cancelations from this week or so.

We foresee volume will be ramping up in coming weeks around end of Feb to early March. Meanwhile, there is also a strong indication that there will be a conversion of ocean freight shipments to air for urgent cargo, which could sharply increase market demand.

Intercontinental Rail (ICR)

The Intercontinental rail service between China and Europe is slowly picking up this week. Some gateways resumed departure on westbound connection this week, however with less frequency than usual. 

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

14 February 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage remains an issue for many factories, due to local quarantine policies. 

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. For our Ningbo office, we are in application process with local government to reopen the office. Meanwhile, we maintain our exceptional counter service handling process. Please contact your local customer service team for more information. 

GCA Offices Open Status

Office(办公室)

Open Status (运营情况)

Office(办公室)

Shanghai  上海

Open Status (运营情况)

Office open  运营

Office(办公室)

Chengdu  成都

Open Status (运营情况)

Office open  运营 

Office(办公室)

Chengdu GSC  成都全球信息服务中心

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Xiamen  厦门

Open Status (运营情况)

Office open  运营 

Office(办公室)

Wuhan  武汉

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政府进一步通知

Office(办公室)

Tianjin  天津

Open Status (运营情况)

Office open  运营 

Office(办公室)

Taipei 台北

Open Status (运营情况)

Office open  运营 

Office(办公室)

Shenzhen (Nanshan)  深圳(南山办公室)

Open Status (运营情况)

Office open  运营

Office(办公室)

Shenzhen (GBC)  深圳(罗湖商业中心)

Open Status (运营情况)

Office open  运营

Office(办公室)

Qingdao  青岛

Open Status (运营情况)

Office open  运营

Office(办公室)

Ningbo  宁波

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Nanjing  南京

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (Skyline Tower)  香港 (宏天广场)

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Kaohsiung  高雄

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Hong Kong (One Kowloon)  香港 (一号九龙)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (MTL)  香港 (葵涌)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Guangzhou  广州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Fuzhou  福州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Dalian  大连

Open Status (运营情况)

Office open  运营 

Office(办公室)

Beijing  北京

Open Status (运营情况)

Office open  运营 
*Latest update: 16:24, 14-Feb (Chinese time zone, UTC/GMT +08:00) 更新于:16:24,2月14日 (中国时间)

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes.

Depot operation

All ocean terminal depots remain open, empty pick up and laden return service work as normal. All off-dock depots have resumed work. 

Network

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blankings: 

  • AE11 cancelled sailing between Far East and Mediterranean MSC Eloane 009W starting Westbound Qingdao, China on 26 Feb
  • FEW1 cancelled sailing between Far East and West Africa CMA CGM Quartz 205R starting Westbound Shanghai, China on 5 Mar
  • FEW2 cancelled sailing between Far East and West Africa Safmarine Chilka 009W starting Westbound Shanghai, China on 25 Feb

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. As of 12 Feb yesterday, all warehouses for our consolidation business have resumed operation except the one in Chongqing. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Shanghai to Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. The capacity supply in the Ningbo area is gradually increasing, while still below 50%. Please place your trucking order as early as possible, our customer service teams will work to provide the best possible solution.

Air freight market update

Passenger flights remain cancelled for near term, but freighters are resuming service this week although cancellations will take place with little warning if volumes are not enough to support a flight. Therefore, there might be delays due to last minute flight cancelations in the next week or so.

Foresee volume will be ramping up in the next weeks around end of Feb to early March. Meanwhile, there is also a strong indication that there will be conversion of ocean freight shipments to air for urgent cargo, which could sharply increase market demand.

Intercontinental Rail (ICR)

The Intercontinental rail service between China and Europe is slowly picking up this week. Some gateways resume departure on westbound this week with less frequency than normal sailing. 

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

13 February 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage remains an issue for many factories, due to local quarantine policies. 

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. For our Ningbo office, we are in application process with local government to reopen the office. Meanwhile, we maintain our exceptional counter service handling process. Please contact your local customer service team for more information. 

GCA Offices Open Status

Office(办公室)

Open Status (运营情况)

Office(办公室)

Shanghai  上海

Open Status (运营情况)

Office open  运营

Office(办公室)

Chengdu  成都

Open Status (运营情况)

Office open  运营 

Office(办公室)

Chengdu GSC  成都全球信息服务中心

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Xiamen  厦门

Open Status (运营情况)

Office open  运营 

Office(办公室)

Wuhan  武汉

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政府进一步通知

Office(办公室)

Tianjin  天津

Open Status (运营情况)

Office open  运营 

Office(办公室)

Taipei 台北

Open Status (运营情况)

Office open  运营 

Office(办公室)

Shenzhen (Nanshan)  深圳(南山办公室)

Open Status (运营情况)

In application process with local government  等待政府审批
 

Office(办公室)

Shenzhen (GBC)  深圳(罗湖商业中心)

Open Status (运营情况)

Office open  运营

Office(办公室)

Qingdao  青岛

Open Status (运营情况)

Office open  运营

Office(办公室)

Ningbo  宁波

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Nanjing  南京

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (Skyline Tower)  香港 (宏天广场)

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Kaohsiung  高雄

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Hong Kong (One Kowloon)  香港 (一号九龙)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (MTL)  香港 (葵涌)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Guangzhou  广州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Fuzhou  福州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Dalian  大连

Open Status (运营情况)

Office open  运营 

Office(办公室)

Beijing  北京

Open Status (运营情况)

Office open  运营 
*Latest update: 18:15, 12-Feb (Chinese time zone, UTC/GMT +08:00) 更新于:18:15,2月12日(中国时间) 

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes.

Depot operation

All ocean terminal depots remain open, empty pick up and laden return service work as normal. Many off-dock depots have resumed work, with the exceptions of Ningbo and Yantian. 

Network 

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blankings: 

  • TP12 cancelled sailing between Far East and North America East Coast Gjertrude Maersk 008E starting Eastbound Yantian, China on 22 Feb
  • TP88 cancelled sailing between Far East and North America East Coast MSC Ans 008E starting Eastbound Xiamen, China on 22 Feb

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. As of 12 Feb yesterday, all warehouses for our consolidation business have resumed operation except the one in Chongqing. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Shanghai to Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. The capacity supply in the Ningbo area is gradually increasing, while still below 50%. Please place your trucking order as early as possible, our customer service teams will work to provide the best possible solution.

Air freight market update

Passenger flights remain cancelled for near term, but freighters are resuming service this week although cancellations will take place with little warning if volumes are not enough to support a flight. Therefore, there might be delays due to last minute flight cancelations in the next week or so.

Foresee volume will be ramping up in the next weeks around end of Feb to early March. Meanwhile, there is also a strong indication that there will be conversion of ocean freight shipments to air for urgent cargo, which could sharply increase market demand.

Intercontinental Rail (ICR)

The Intercontinental rail service between China and Europe is slowly picking up this week. As inland haulage is still recovering, domestic rail could be considered a substitute to connect to the ICR gateway.

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

12 February 2020: 

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage remains an issue for many factories, due to local quarantine policies. 

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. For our Ningbo office, we are in application process with local government to reopen the office. Meanwhile, we maintain our exceptional counter service handling process. Please contact your local customer service team for more information. 

GCA Offices Open Status

Office(办公室)

Open Status (运营情况)

Office(办公室)

Shanghai  上海

Open Status (运营情况)

Office open  运营

Office(办公室)

Chengdu  成都

Open Status (运营情况)

Office open  运营 

Office(办公室)

Chengdu GSC  成都全球信息服务中心

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Xiamen  厦门

Open Status (运营情况)

Office open  运营 

Office(办公室)

Wuhan  武汉

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政府进一步通知

Office(办公室)

Tianjin  天津

Open Status (运营情况)

Office open  运营 

Office(办公室)

Taipei 台北

Open Status (运营情况)

Office open  运营 

Office(办公室)

Shenzhen (Nanshan)  深圳(南山办公室)

Open Status (运营情况)

In application process with local government  等待政府审批
 

Office(办公室)

Shenzhen (GBC)  深圳(罗湖商业中心)

Open Status (运营情况)

Office open  运营

Office(办公室)

Qingdao  青岛

Open Status (运营情况)

Office open  运营

Office(办公室)

Ningbo  宁波

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Nanjing  南京

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (Skyline Tower)  香港 (宏天广场)

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Kaohsiung  高雄

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Hong Kong (One Kowloon)  香港 (一号九龙)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (MTL)  香港 (葵涌)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Guangzhou  广州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Fuzhou  福州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Dalian  大连

Open Status (运营情况)

Office open  运营 

Office(办公室)

Beijing  北京

Open Status (运营情况)

Office open  运营 
*Latest update: 18:15, 12-Feb (Chinese time zone, UTC/GMT +08:00) 更新于:18:15,2月12日(中国时间) 

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes.

Depot operation

All ocean terminal depots remain open, empty pick up and laden return service work as normal. Many off-dock depots have resumed work, with the exceptions of Ningbo and Yantian. 

Network 

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blanking: 

  •  TP8 cancelled sailing between Far East and North America West Coast Maersk Altair 007N starting Northbound Xingang, China on Feb 12
  • AC3 cancelled sailing between Far East and Latin America West Coast Maersk Stockholm 009E starting Eastbound Ningbo, China on Feb 28
  • AE7 cancelled sailing between Far East and Europe Emma Maersk 007W starting Westbound Ningbo, China on 10 Feb
  • FEW3 cancelled sailing between Far East Asia and Africa Maersk Karun 008W starting Westbound Shanghai, China on 20 Feb
  • FEW6 cancelled sailing between Far East Asia and Africa CMA CGM Samson 006W starting Westbound Shanghai, China on 17 Feb
  • AE7 cancelled sailing between Far East Asia and Europe Edith Maersk 008W starting Westbound Ningbo, China on 17 Feb  
  • AE2 cancelled sailing between Far East Asia and Europe MSC Isabella 008W starting Westbound Busan on 23 Feb  
  • AE6 cancelled sailing between Far East Asia and Europe Maersk Esmerald 008W starting Westbound Ningbo, China on 19 Feb  
  • AE2 cancelled sailing between Far East Asia and Europe MSC Mijram 009W starting Westbound Busan on 1 March  
  • AE7 cancelled sailing between Far East Asia and Europe Emma Maersk 010W starting Westbound Ningbo, China on 2 March  
  • AE2 cancelled sailing between Far East Asia and Europe MSC Nela 010W starting Westbound Busan on 8 March

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. As of 11 Feb yesterday, the majority of warehouses for our consolidation business have resumed operation, with only few still awaiting permission form local government. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

Our distribution centres (DC) in Hong Kong and Taiwan started operation on 29 Jan and 30 Jan and are operating with full capacity. All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. The capacity supply in the Ningbo area is gradually increasing, while still below 50%. Please place your trucking order as early as possible, our customer service teams will work to provide the best possible solution.

Air freight market update

Market volumes are low due to many factories still being closed. Even though space is limited due to suspension of many passenger flight services and temporary cancellation of some freighter flights, there is still space available ex most gateways. 

Intercontinental Rail (ICR)

The Intercontinental rail service between China and Europe is slowly picking up this week. As inland haulage is still recovering, domestic rail could be considered a substitute to connect to the ICR gateway.

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

11 February 2020:

General Status

The majority of provinces are now gradually resuming work. Local authorities require enterprises to submit applications for approval to resume work, demonstrating their capability in ensuring strict safety processes and maintaining adequate hygiene for consumable stock, etc. Labour shortage remains an issue for many factories, due to local quarantine policy. 

Office and counter service 

To best possibly protect the safety and health of our staff and their families, most of our colleagues continue to work from home while our counter service is still running to service our customers. For our Ningbo office, we are providing an exceptional handling process of counter service as office remains closed. Please contact your local customer service team for more information.

GCA Offices Open Status

Office(办公室)

Open Status (运营情况)

Office(办公室)

Shanghai  上海

Open Status (运营情况)

Office open  运营

Office(办公室)

Chengdu  成都

Open Status (运营情况)

Office open  运营 

Office(办公室)

Chengdu GSC  成都全球信息服务中心

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Xiamen  厦门

Open Status (运营情况)

Office open  运营 

Office(办公室)

Wuhan  武汉

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政府进一步通知

Office(办公室)

Tianjin  天津

Open Status (运营情况)

Office open  运营 

Office(办公室)

Taipei 台北

Open Status (运营情况)

Office open  运营 

Office(办公室)

Shenzhen (Nanshan)  深圳(南山办公室)

Open Status (运营情况)

In application process with local government  等待政府审批
 

Office(办公室)

Shenzhen (GBC)  深圳(罗湖商业中心)

Open Status (运营情况)

Office open  运营

Office(办公室)

Qingdao  青岛

Open Status (运营情况)

Office open  运营

Office(办公室)

Ningbo  宁波

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政
府进一步通知

Office(办公室)

Nanjing  南京

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (Skyline Tower)  香港 (宏天广场)

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Kaohsiung  高雄

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Hong Kong (One Kowloon)  香港 (一号九龙)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (MTL)  香港 (葵涌)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Guangzhou  广州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Fuzhou  福州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Dalian  大连

Open Status (运营情况)

Office open  运营 

Office(办公室)

Beijing  北京

Open Status (运营情况)

Office open  运营 
*Latest update: 15:53, 10-Feb (CET)

Terminal operation  

Terminal operations continue loading and discharging vessels, handling current volumes.

Depot operation

All ocean terminal depots remain open, empty pick up and laden return service work as normal. Many off-dock depots have resumed work except Ningbo and Yantian. 

Network 

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blanking: 

  •  AE20 cancelled sailing between Asia and Mediterranean MSC Taranto 008W starting Westbound Shanghai, China on 19 Feb.

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. As of 11 Feb, the majority of warehouses for our consolidation business have resumed operation, with only few still awaiting permission form local government. Our warehouses are strictly following the government requests for safety and hygiene processes. 

Warehouse and Distribution 

Our distribution centres (DC) in Hong Kong and Taiwan started operation on 29 Jan and 30 Jan and are operating with full capacity. All Maersk DCs in Greater China are operating as normal now.

Intermodal barge 

Barge operations are normal. The backlogs from Wuhan are in the process of being cleaned up. 

Intermodal trucking

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. The control in the Ningbo area is especially strict, with only a limited number of trucking companies having currently received permits to resume operation. Please place your trucking order as early as possible, our customer service teams will work to provide the best possible solution.

Air freight market update

Market volumes are low due to many factories still being closed. Even though space is limited due to suspension of many passenger flight services and temporary cancellation of some freighter flights, there is still space available ex most gateways. 

Intercontinental Rail (ICR)

Intercontinental rail service between China to Europe is gradually recovering. Since most factories resumed work on 10 Feb, or will so in the coming days, the overall demand in the market remains relatively soft.

We are in constant communication with our customers to optimize the deployment of available resources. Rest assured that we are making every effort to maximize our capacity to support your needs. 

We will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your Maersk local representative.

10 February 2020:

General Status

Today marks the official work-resumption day in most provinces. Local authorities require enterprises to submit applications for approval to resume work, enterprises are requested to demonstrate their capability to ensure strict safety process, maintain adequate hygiene for consumable stock, etc. Most local authorities have imposed a mandatory 14-day quarantine for people returning from another province. 

Office and counter service 

The below table shows the work resuming status per Maersk office in Greater China Area. To best possibly protect the safety and health of our staff and their families, we have proactively arranged for most of our staff to work from home while our counter service is still running to service our customers. For our Ningbo office, as we are not allowed to enter the office building according to the local authority’s instruction, we are providing an exceptional handling process of counter service. Please contact your local customer service team for more information.

GCA Offices Open Status

Office(办公室)

Open Status (运营情况)

Office(办公室)

Shanghai  上海

Open Status (运营情况)

Office open  运营

Office(办公室)

Chengdu  成都

Open Status (运营情况)

Office open  运营 

Office(办公室)

Chengdu GSC  成都全球信息服务中心

Open Status (运营情况)

In application process with local government  等待政府审批

Office(办公室)

Xiamen  厦门

Open Status (运营情况)

Office open  运营 

Office(办公室)

Wuhan  武汉

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政府进一步通知

Office(办公室)

Tianjin  天津

Open Status (运营情况)

Office open  运营 

Office(办公室)

Taipei 台北

Open Status (运营情况)

Office open  运营 

Office(办公室)

Shenzhen (Nanshan)  深圳(南山办公室)

Open Status (运营情况)

In application process with local government  等待政府审批
 

Office(办公室)

Shenzhen (GBC)  深圳(罗湖商业中心)

Open Status (运营情况)

Office open  运营

Office(办公室)

Qingdao  青岛

Open Status (运营情况)

Office open  运营

Office(办公室)

Ningbo  宁波

Open Status (运营情况)

Office closed until further notice from local authority 关闭中,等待当地政
府进一步通知

Office(办公室)

Nanjing  南京

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (Skyline Tower)  香港 (宏天广场)

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Kaohsiung  高雄

Open Status (运营情况)

Office open  运营 
 

Office(办公室)

Hong Kong (One Kowloon)  香港 (一号九龙)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Hong Kong (MTL)  香港 (葵涌)

Open Status (运营情况)

Office open  运营 

Office(办公室)

Guangzhou  广州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Fuzhou  福州

Open Status (运营情况)

Office open  运营 

Office(办公室)

Dalian  大连

Open Status (运营情况)

Office open  运营 

Office(办公室)

Beijing  北京

Open Status (运营情况)

Office open  运营 
*Latest update: 15:53, 10-Feb (CET)

Terminal operation  

Terminal operations continue vessel loading and discharge at current stage. 

Depot operation

All ocean terminal depots remain open, empty pick up and laden return service work as normal. Many off-dock depots are closed and expected to open in coming days, for more detail of off-dock depots status please reach out to your Maersk customer service team for detail information.

Network 

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blanking: 

  • TP6 cancelled sailing between Far East and North America MSC CAMILLE 008N starting Northbound Nansha, China on 21 Feb.

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Supply Chain Management (SCM) cargo consolidation

Our SCM customer service team continues past weeks’ efforts to support our customers. As of 10 Feb majority warehouses for our consolidation business have resumed operation, with a few still awaiting permission form local government. Our warehouses are strictly following the government requests for safety and hygiene process. 

Warehouse and Distribution 

Our distribution centres (DC) in Hong Kong and Taiwan started operation on 29 Jan and 30 Jan and are operating with full capacity. The DCs in Yantian and Shanghai resumed operation on 10 Feb. 

Intermodal barge 

Barge operations are normal. The backlogs from Wuhan are in the process of being cleaned up. 

Intermodal trucking 

Most of our trucking suppliers have resumed operations, however with less than 50% of their labour supply, since all trucking companies must follow local restrictions to receive a permit to resume operation. The control in the Ningbo area is especially strict, with only a limited number of trucking companies having currently received permits to resume operation. Please place your trucking order as early as possible, our customer service teams will work to provide the best possible solution.

Air freight market update

Market volumes are low due to the many factories still being closed. Even though space is limited due to suspension of many passenger flight services and temporary cancellation of some freighter flights, there is still space available ex most gateways. 

Intercontinental Rail (ICR)

Intercontinental rail service between China to Europe is gradually recovering. Since most factories resumed work on 10 Feb or in the coming days, the overall demand in the market remains relatively soft.

Although 10 Feb is official work-resumption day for many provinces, we do see a few locations further delaying factory opening days as per instructions from local authorities. We expect that many factories will need more time to be fully up to speed. 

We are also in constant communication with our customers to optimize the deployment of available resources to prioritize what is most critical to them. Rest assured that we are making every effort to maximize our capacity to support your needs. 

As the situation might change frequently, we will keep you updated of any changes to the current situation. Should you have any concern and/or queries, please feel free to contact your Maersk local representative.

7 February 2020:

General Status

For Greater China Area, terminal operations continue vessel loading and discharge at current stage. All the warehouses, depots and offices follow instructions of local government to resume operation. The barge operation from Wuhan gradually resumes operation and backlogs in the process of being cleaned up. 

Network – blankings announced on 6 sailings

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blankings: 

  • AC2 cancelled sailing between Far East Asia and West Coast South America CCNI Andes 012W starting Westbound Lazaro Cardenas, MX on 29 Feb.
  • AC2 cancelled sailing between Far East Asia and West Coast South America Maersk Savannah 011N starting Northbound Lazaro Cardenas, MX on 7 Mar.
  • AE10 cancelled sailing between Far East Asia and Europe MSC Samar 006W starting Westbound Xingang on 3 Feb (vessel will call proforma ports in Asia and stop in Tanjung Pelepas).
  • FEW 1 cancelled sailing between Far East Asia and West Africa Sime Genesis 205P starting Westbound Shanghai on 20 Feb.
  • FEW 2 cancelled sailing between Far East Asia and West Africa Maersk Cotonou 007W starting Westbound Shanghai on 13 Feb.
  • AE11 cancelled sailing between Far East Asia and Mediterranean MSC Oliver 007W starting Ningbo 16 Feb.

Changes to Australia port restrictions

In our customer advisory on 6 Feb, new requirements for all Australian ports were mentioned. Changes have been announced that only New South Wales (Sydney port) and Queensland (Brisbane port) are affected. All other Australian ports are allowing vessels to arrive on time with crew restricted to stay on-board while berthing, amongst other precautionary measures.

To comply with these regulations, vessels on the Maersk network will face arrival delays into Australia. We are informing impacted customers directly.

Reefer congestion in Shanghai and Xingang terminals – congestion surcharge introduced

The ongoing reefer plug shortage in Xingang and Shanghai terminals have caused yard density to reach critical levels and we are forced to divert cargo as no reefer plugs are available. 

  • We will apply effective today 7 Feb a congestion surcharge of USD 1,000 per container for all reefer cargo arriving into Shanghai and Xingang to cover the additional cost of re-routing.
  • We recommend customers, when possible, to ship to other Chinese destinations or other markets in order to avoid the congested ports and congestion surcharge. This recommendation is in particular for transit time-sensitive, perishable, chilled commodities with a limited/short shelf life, e.g. fruit, vegetables and frozen meat.

For cargo already in transit, we will offer free change of destination for those customers who decide to divert the cargo to other Chinese destinations.

More information here.

Holiday Extensions 

In line with below work resuming dates, to best possible protect the safety of our people, most of our staff are working from home; while majority of mainland China will resume work from next Monday, 10 Feb. The preliminary requirement for companies, factories and warehouses to restart work is to make sure that relevant safe and precautionary measures are taken. Meanwhile, required documents must be submitted for approval by local authorities. 

2020 Post-CNY Work Resuming Date

Work Resuming Day

3 Feb 10 Feb

14 Feb

Others
3 Feb

Beijing

10 Feb

Anhui 
Chongqing 
Fujian 
(Xiamen & Fujian)

14 Feb

Hubei
Others
Tianjin: Postponed resume date to be advised
3 Feb

Gansu

10 Feb
Guangdong (Guangzhou & Shenzhen)  
Guangxi 
Guizhou

14 Feb

Others
Macau: 28 Jan
3 Feb

Hainan

10 Feb

Hebei 
Heilongjiang 
Henan

14 Feb

Others
Hong-Kong: 29 Jan
3 Feb

Ningxia

10 Feb
Hunan
Inner Mongolia
Jiangsu

14 Feb

Others
Taiwan: 30 Jan
3 Feb

Qinghai

10 Feb

Jiangxi 
Jilin
Liaoning
(Dalian)

14 Feb

Others
3 Feb

Sichuan

10 Feb
Shaanxi
Shandong
(Qingdao)
Shanghai

14 Feb

Others
3 Feb

Tibet

10 Feb
Shanxi
Yunnan

14 Feb

Others
3 Feb

Xinjiang

10 Feb
Zhejiang (Ningbo)

14 Feb

Others

*Within the brackets are main ports in the province

*Latest update: 20:35, 5-Feb (Chinese time zone, UTC/GMT+08:00)

6 February 2020:

General Status

For Greater China Area, terminal operations continue vessel loading and discharge at current stage. All the warehouses, depots and offices follow instructions of local government to resume operation. The barge operation from Wuhan gradually resumes operation and backlogs in the process of being cleaned up.

Requirements for Australian ports announced

Requirements have been introduced for Australian ports that vessels cannot berth until a 14 days period since departure last Mainland China port has lapsed. This applies to vessels that have departed Mainland China on or after 1 February 2020 (For Sydney, this applies irrespective of the date of departure).

In complying with these regulations, vessels on the Maersk network will face delays to arrival into Australia. Impacted customers have been informed directly.

Holiday Extensions

In line with below work resuming dates, to largely protect the safety of our people, most of our staff are working from home; while for areas where our staff are still on extended holiday, Greater China teams are executing on-duty plans together with our global network in collaboration with our customers to expedite logistics options.

2020 Post-CNY Work Resuming Date

Work Resuming Day

3 Feb 10 Feb

14 Feb

Others
3 Feb

Beijing

10 Feb

Anhui 
Chongqing 
Fujian 
(Xiamen & Fujian)

14 Feb

Hubei
Others
Tianjin: Postponed resume date to be advised
3 Feb

Gansu

10 Feb
Guangdong (Guangzhou & Shenzhen)  
Guangxi 
Guizhou

14 Feb

Others
Macau: 28 Jan
3 Feb

Hainan

10 Feb

Hebei 
Heilongjiang 
Henan

14 Feb

Others
Hong-Kong: 29 Jan
3 Feb

Ningxia

10 Feb
Hunan
Inner Mongolia
Jiangsu

14 Feb

Others
Taiwan: 30 Jan
3 Feb

Qinghai

10 Feb

Jiangxi 
Jilin
Liaoning
(Dalian)

14 Feb

Others
3 Feb

Sichuan

10 Feb
Shaanxi
Shandong
(Qingdao)
Shanghai

14 Feb

Others
3 Feb

Tibet

10 Feb
Shanxi
Yunnan

14 Feb

Others
3 Feb

Xinjiang

10 Feb
Zhejiang (Ningbo)

14 Feb

Others

*Within the brackets are main ports in the province

*Latest update: 20:35, 5-Feb (Chinese time zone, UTC/GMT+08:00)


5 February 2020:

General Status

For Greater China Area, terminal operations continue vessel loading and discharge at current stage. All the warehouses, depots and offices follow instructions of local government to resume operation. The barge operation from Wuhan gradually resumes operation and backlogs in the process of being cleaned up. 

Network adjustments – blankings and inducement calls

As we see a further reduction in demand due to the extended holiday period, we have since last update announced the following network adjustments:

  • TP9 cancelled sailing between Far East Asia and US West Coast starting Eastbound Kaohsiung on 2 Feb.
  • TP2 cancelled sailing between Far East Asia and US West Coast starting Eastbound Yantian 9 Feb.
  • TP18 cancelled sailing between Far East Asia and US East Coast starting Eastbound Ningbo 17 Feb.
  • AC3 cancelled sailing between Far East Asia and South America West Coast starting Eastbound Ningbo 7 Feb.
  • AC3 cancelled sailing between Far East Asia and South America West Coast starting Eastbound Ningbo 14 Feb.
  • AC3 cancelled sailing between Far East Asia and South America West Coast starting Eastbound Ningbo 21 Feb. 
  • Dragon Service - Hong Kong Inducement Call to provide coverage for Australia following recent YoYo service blankings. Sailing between Far East Asia and Oceania starting Southbound Busan 8 Feb. 

Please refer to specific customer advisories for further information. We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Reefer congestion in several Chinese ports

With the current situation pick up of reefer containers has slowed across several Chinese ports causing a shortage of reefer plugs especially in Shanghai and Xingang terminals. We are working to mitigate the impact and have introduced several short term actions. We are reaching out to our reefer customers directly to discuss alternatives and mitigation plans. 

Holiday Extensions 

In line with below work resuming dates, to largely protect the safety of our people, the majority of them are working from home; while for areas where our staff are still on extended holiday, Greater China teams are working on on-duty plans together with our global network in collaboration with our customers to expedite logistics options.

2020 Post-CNY Work Resuming Date

Work Resuming Day

3 Feb 10 Feb

14 Feb

Others
3 Feb

Beijing

10 Feb

Anhui 
Chongqing 
Fujian 
(Xiamen & Fujian)

14 Feb

Hubei
Others
Tianjin: Postponed resume date to be advised
3 Feb

Gansu

10 Feb
Guangdong (Guangzhou & Shenzhen)  
Guangxi 
Guizhou

14 Feb

Others
Macau: 28 Jan
3 Feb

Hainan

10 Feb

Hebei 
Heilongjiang 
Henan

14 Feb

Others
Hong-Kong: 29 Jan
3 Feb

Ningxia

10 Feb
Hunan
Inner Mongolia
Jiangsu

14 Feb

Others
Taiwan: 30 Jan
3 Feb

Qinghai

10 Feb

Jiangxi 
Jilin
Liaoning
(Dalian)

14 Feb

Others
3 Feb

Sichuan

10 Feb
Shaanxi
Shandong
(Qingdao)
Shanghai

14 Feb

Others
3 Feb

Tibet

10 Feb
Shanxi
Yunnan

14 Feb

Others
3 Feb

Xinjiang

10 Feb
Zhejiang (Ningbo)

14 Feb

Others

*Within the brackets are main ports in the province

*Latest update: 20:35, 5-Feb (Chinese time zone, UTC/GMT+08:00)


4 February 2020:

General Status

For Greater China Area, terminal operations continue vessel loading and discharge at current stage. All the warehouses, depots and offices follow instructions of local government to resume operation. The barge operation from Wuhan gradually starts to resume operation.

Canada Port Arrival Procedures Announced

Canada has introduced a new policy for foreign-flagged ships arriving at Canada ports. As part of Canada's 96 hour Pre-arrival Inspection Notice (PAIR) and 24 hour PAIR, respectively – the vessel Master must now advise Transport Canada Marine Safety and Security of any crew or passengers with Coronavirus symptoms.

Import Port Storage calculation exceptionally skipped for mother vessel ports of Yantian, Shekou (Chiwan) and Nansha

To relieve the negative impact on your import cargo arrangement and based on terminal offers, we will further exceptionally skip the import port storage for mother vessel ports with below details: 

  • Yantian: Skip the import port storage calculation for 31 Jan – 09 Feb (only covers Normal Dry an
    In Gauge Special Cargo)
  • Shekou (Chiwan): Skip the import port storage calculation for 24 Jan – 09 Feb (only covers Normal
    Dry and In Gauge Special Cargo)
  • Nansha: Skip the import port storage calculation for 31 Jan – 09 Feb (only covers Normal Dry and
    Special Cargo)
    The above applies to Maersk Spot bookings as well.

Holiday Extensions

In line with below work resuming dates, for those staff who resumed to work since 3 Feb, majority of them are working from home; while for areas where our staff are still on extended holiday, our Customer Service teams are working on on-duty plans together with respective account teams in collaboration with our customers to mitigate any potential impact to our customers’ cargo plans.

2020 Post-CNY Work Resuming Date

Work Resuming Day

3 Feb 10 Feb

14 Feb

Others
3 Feb

Beijing

10 Feb

Anhui 
Chongqing 
Fujian 
(Xiamen & Fujian)

14 Feb

Hubei
Others
Tianjin: Postponed resume date to be advised
3 Feb

Gansu

10 Feb
Guangdong (Guangzhou & Shenzhen)  
Guangxi 
Guizhou

14 Feb

Others
Macau: 28 Jan
3 Feb

Hainan

10 Feb

Hebei 
Heilongjiang 
Henan

14 Feb

Others
Hong-Kong: 29 Jan
3 Feb

Ningxia

10 Feb
Hunan
Inner Mongolia
Jiangsu

14 Feb

Others
Taiwan: 30 Jan
3 Feb

Qinghai

10 Feb

Jiangxi 
Jilin
Liaoning
(Dalian)

14 Feb

Others
3 Feb

Sichuan

10 Feb
Shaanxi
Shandong
(Qingdao)
Shanghai

14 Feb

Others
3 Feb

Tibet

10 Feb
Shanxi
Yunnan

14 Feb

Others
3 Feb

Xinjiang

10 Feb
Zhejiang (Ningbo)

14 Feb

Others

*Within the brackets are main ports in the province

*Latest update: 20:35, 5-Feb (Chinese time zone, UTC/GMT+08:00)


3 February 2020:

General Status

For the majority of Mainland China, staff and operational status remain the same with Maersk operations including Terminal, Offices and other facilities except Wuhan continuing to operate uninterrupted. We further refer to the customer advisory dated 27 January.

Network – blankings announced on 5 sailings

As we see a further reduction in demand due to the extended holiday period, we have today announced the following blankings:

  • FEW1 and FEW2 sailings between China and West Africa starting Westbound Shanghai on 20 Feb and 13 Feb, respectively.
  • FI3 and FI2 sailings between China and India/Pakistan starting Westbound Dalian and Shanghai on 8 Feb and 11 Feb, respectively.
  • M-Express sailing between Far East Asia and Mozambique and Indian Ocean islands starting Westbound Singapore on 23 Feb.

We continue to monitor the situation and assess any further network capacity adjustments. We will update you as soon as any decision is made to change our network.

Warehouse and Depot

All the warehouses and depots follow local government regulation to resume operation.

USA Port Arrival Procedures Announced

The US Coast Guard announced new US port arrival procedures effective immediately for vessels that have called Chinese ports (excluding Hong Kong and Macau). The incoming vessel must report to the US Coast Guard Captain of the Port on the crew’s health. And, as long as there are no sick crew members onboard, vessels will be allowed to berth normally.

Holiday Extensions

In line with below work resuming dates, our Customer Service teams are working on an extended on-duty plans together with respective account teams in collaboration with our customers to mitigate any potential impact to our customers’ cargo plans.

2020 Post-CNY Work Resuming Date

Work Resuming Day

3 Feb 10 Feb

14 Feb

Others
3 Feb

Beijing

10 Feb

Anhui 
Chongqing 
Fujian 
(Xiamen & Fujian)

14 Feb

Hubei
Others
Tianjin: Postponed resume date to be advised
3 Feb

Gansu

10 Feb
Guangdong (Guangzhou & Shenzhen)  
Guangxi 
Guizhou

14 Feb

Others
Macau: 28 Jan
3 Feb

Hainan

10 Feb

Hebei 
Heilongjiang 
Henan

14 Feb

Others
Hong-Kong: 29 Jan
3 Feb

Ningxia

10 Feb
Hunan
Inner Mongolia
Jiangsu

14 Feb

Others
Taiwan: 30 Jan
3 Feb

Qinghai

10 Feb

Jiangxi 
Jilin
Liaoning
(Dalian)

14 Feb

Others
3 Feb

Sichuan

10 Feb
Shaanxi
Shandong
(Qingdao)
Shanghai

14 Feb

Others
3 Feb

Tibet

10 Feb
Shanxi
Yunnan

14 Feb

Others
3 Feb

Xinjiang

10 Feb
Zhejiang (Ningbo)

14 Feb

Others

*Within the brackets are main ports in the province

*Latest update: 20:35, 5-Feb (Chinese time zone, UTC/GMT+08:00)


31 January 2020:

General Status

  • For the majority of Mainland China, staff and operational status remain the same with Maersk operations including Terminal, Warehousing, Depots, Offices and other facilities except Wuhan continuing to operate uninterrupted. We further refer to the customer advisory dated 27 January.

Network – AE7 and AE15 blankings announced

Holiday Extensions

  • In line with below work resuming dates, our Customer Service teams are working on an extended on-duty plans together with respective account teams in collaboration with our customers to mitigate any potential impact to our customers’ cargo plans.

2020 Post-CNY Work Resuming Date

Work Resuming Day

3 Feb 10 Feb 14 Feb Others
3 Feb

Beijing
Gansu
Hainan

10 Feb

Anhui
Chongqing
Fujian
(Xiamen & Fujian)

14 Feb
Hubei
Others
Tianjin: Postponed resume date to be advised
3 Feb

Ningxia
Qinghai
Sichuan

10 Feb
Guangdong (Guangzhou & Shenzhen)
Guizhou
Hebei
14 Feb
Others

Macau: 28 Jan

3 Feb
Tibet
Xinjiang
Hunan
10 Feb
Heilongjiang
Henan
Inner Mongolia
14 Feb
Others

Hong Kong: 29 Jan

3 Feb
Liaoning (Dalian) Guangxi
Jilin
10 Feb
Jiangsu
Jiangxi
Shandong
(Qingdao)
14 Feb
Others

Taiwan: 30 Jan

3 Feb
Shaanxi
Shanxi
10 Feb
Shanghai
Yunnan
Zhejiang
(Ningbo)
14 Feb
Others

*Within the brackets are main ports in the province

*Latest update: 18:23, 31-Jan (Chinese time zone, UTC/GMT+08:00)

Maersk and Safmarine Spot bookings

  • All amendment fees will be waived for any Spot booking with an ETD from 1 – 29 February 2020 (inclusive), leaving from any port in Greater China (incl. Mainland China, Hong Kong, Taiwan).
  • a) change of vessel voyage (new sailing date before 30 April 2020, subject to availability)
    b) change of Place of Receipt (POR) or Place of Delivery (POD)
    c) change of equipment size/type

    Cancellations will follow the standard Spot terms & conditions.

Extended export payment free time (Maersk, Safmarine and Sealand Ocean business)

  • Late payment fee will be exempted from calculation during extended holidays.

Invoicing and Payment

  • During the extended holiday, Chengdu Finance will send invoices/debit note to customer via email per local government released holiday notice. The related dunning process will be continued upon regular working schedule resumption.
  • We have arranged staff On Duty during 1 – 9 February to ensure bill and cargo release on time and other urgent tasks. During the extended holiday, the Chengdu Finance telephone hotline remains suspended. Please contact for related business via email.

Import Detention & Demurrage (DnD) calculation exceptionally skipped

  • As communicated in the 30 January advisory, we will exceptionally skip the import combined DnD calculation (port storage is not included) from 27 January to 9 February.

 

30 January 2020:

General Status

  • For the majority of Mainland China, staff and operational status remain the same with Maersk operations including Terminal, Warehousing, Depots, Offices and other facilities except Wuhan continuing to operate uninterrupted as per usual. We further refer to the customer advisory dated 27 January.

Holiday Extensions

  • The Shandong province has announced extended holiday until 9 February, following similar announcements from Shanghai, Zhejiang, Jiangsu, Guangdong, Fujian and Chongqing. Regular working schedule in these areas shall resume on 10 February. In line with this, our Customer Service teams are working on an extended on-duty plan together with respective account teams in collaboration with our customers to mitigate any potential impact to our customers’ cargo plans.

Import Detention & Demurrage (DnD) calculation exceptionally skipped

  • Usually Maersk would skip the combined DnD calculation for dates that falls within the statutory holidays of the Chinese New Year. For 2020, we initially skipped three dates – 24, 25 and 26 January – from combined DnD calculation in Mainland China. To relieve the negative impact on your import cargo arrangement from the extension of the statutory holidays, we will further exceptionally skip the import combined DnD calculation (port storage is not included) also from 27 January to 9 February. Such offer applies to Maersk Spot bookings as well and is only applied to mainland China as Hong Kong and Taiwan are not included.

Network

  • We continue to monitor the situation and assess the need for potential network capacity adjustments to cater for any short-term changes in demand out of China. We will update you as soon as any decision is made to change our network.

 

29 January 2020:

  • For majority of Mainland China, staff and operational status remain the same until further notice wherefore you may refer to the customer advisory dated 27th January below. Maersk Hong Kong office and Hong Kong Distribution Centre start working today.  We are monitoring the situation and assessing the need for potential network adjustments to cater for any short-term changes in demand out of China. We will update you as soon as any decision is made to change the network.
  • Following similar announcements for Shanghai, Zhejiang, Jiangsu and Guangdong, the Chinese provinces Fujian and Chongqing have extended holiday until 9th February. Regular working schedule in these areas shall resume on 10th February. In line with this, our Customer Service teams are working on an extended on-duty plan together with respective account teams in collaboration with our customers to mitigate any potential impact to our customers’ cargo plans.

 

28 January 2020:

  • For majority of Mainland China, staff and operational status remain the same until further notice wherefore you may refer to the 27th January update, which you can find below.
  • The Central Government has issued an announcement dated 28th January that the Lunar New Year holiday shall be extended until 9th February in Shanghai, Zhejiang, Jiangsu and Guangdong. Regular working schedule in these areas shall resume on 10th February. In line with this, our Customer Service teams are working on an extended on-duty plan together with respective account teams in collaboration with our customers to mitigate any potential impact to our customers’ cargo plans.

 

27 January 2020:

  • According to a Central Government notice issued today, all companies have been requested to extend the Lunar New Year holiday and not re-open their premises until Monday 3rd February for Mainland China (it may vary from city to city per notification from local authorities) while remain the same as 29th January for Hong Kong and 30th January for Taiwan.
  • All Maersk operations including Terminal, Warehousing, Depots, Offices and other facilities except Wuhan continue to operate uninterrupted as per usual. Load/Discharge moves at Wuhan port have been suspended until further notice and our customer service teams are currently following up on shipment status with respective customers and discussing alternative transport plans.
  • The company has undertaken significant preventive and proactive measures prior, during and after Lunar New Year to ensure we best safeguard our employees’ health and safety and continue to manage our day-to-day operations with little or no impact to our customers’ supply chains.
  • Our Emergency Management Teams are monitoring the situation daily and we continue to review specific procedures and guidelines across all Maersk offices in China. All Maersk offices have solid Business Contingency Plan (BCP) ready, in case the situation escalates.
  • For customer specific queries, please kindly approach relevant account managers or customer service managers.

Please rest assured that we will keep you updated of any changes to the current situation. Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative.

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