Shipping to New Zealand
Guidelines for Freight Payments and Import Cargo/Export Documentation Release.
By following the simple steps outlined here your containers/documents will be released in a timely manner. To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.
Your containers/documentation will be released within 24 hrs of payment being received.
Original Bill of Lading
If an original Bill of Lading is required for the release of your shipment, please ensure the OBL is delivered to our reception by 4pm, duly endorsed, to ensure a same-day release.
Direct Credit (Preferred) or TT - Bank: Citibank N.A Auckland
- Account Name: Maersk Line A/S
- NZD Account Number 31-2840-0036734-00 Swiftcode: CITINZ2X
- USD Account Number 3673049 Swiftcode: CITINZ2X
- EUR Account: 0012307529 Swiftcode: CITIGB2L IBAN:GB51CITI18500812307529
- Bank: Citibank N.A Address: Citigroup centre 33 Canada Square, Canary Wharf, London
Charges incurred or deducted for bank fees are the liability of the payer.
If making payment by TT or Direct Credit please send a copy of the bank remittance advice to (NZ.Import@maersk.com / NZ.Export@maersk.com).
The following information is essential to ensure a timely release:
Maersk bank account number must be visible, complete and correct
Record Seaway bill/Bill of Lading number and/or Invoice number as reference
Payment must cover the total amount on the invoice
Payment must be made in the currency specified in the total column of the invoice
For USD payments it is important to instruct your bank to use the swift code of “CITINZ2X”.
Bank fee is customers responsibility
Maersk will release against our daily bank records confirming TT payments.
Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 hours (2 working days) for USD.
4. OFAC embargoed shipments
Shipments from/to Cuba, North Korea, Sudan or Syria are under United States of America (U.S.) trade sanctions (OFAC embargoed shipments), payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice. Maersk will manage any rate of exchange differences:
Bank name: Handelsbanken
Bank address: Havneholmen 29 Copenhagen 1561 V Denmark
Account owner: A.P. Moller Maersk A/S
Currency: EUR Registration number: 6499
Account number: 3000013
Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.
Register on the maersk.com website and retrieve all your missing invoices.
Please contact Disputes@maersk.com directly to log a dispute. When raising a dispute please include the invoice number, a clear explanation of what the issue is and any supporting evidence (if applicable). Disputes raised immediately are resolved faster than leaving the incorrect invoice for a week or more! Once the email is received by the Disputes team, an email acknowledging the dispute will be sent to you. If you are registered on Maersk.com, disputes can be logged directly via MyFinance.
Import Detention queries?
Please contact Disputes@maersk.com with either the booking number, container number or detention invoice number and a description of the issue. Maersk standard detention freetime and rates are available here » Import detention.
Rate Of Exchange
It’s mandatory that all Payments are settled in the invoice currency which is shown in the “Total" column of the invoice. Any discrepancy in currency could result in delays in release of delivery orders and/ or bill of ladings.
Please find below exchange for the specific ETA/ETD on your invoices.
|Import Arrival / Export Departure Date||USD to NZD||NZD to USD|
For historical record daily exchange rate click here»