Shipping to and from New Zealand

Guidelines for Freight Payments and Import Cargo/Export Documentation Release.

By following the simple steps outlined here your containers/documents will be released in a timely manner. To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.

Your containers/documentation will be released within 24 hrs of payment being received.

Original Bill of Lading

If an original Bill of Lading is required for the release of your shipment, please ensure the OBL is delivered to our reception by 4pm, duly endorsed, to ensure a same-day release.

1. Direct Credit (Preferred) or TT

If making payment by TT or Direct Credit please send a copy of the bank remittance advice to (NZ.Import@maersk.com / NZ.Export@maersk.com).  The following information is essential to ensure a timely release:

• Maersk bank account number must be visible, complete and correct
• Record Seaway bill/Bill of Lading number and/or Invoice number as reference 
• Payment must cover the total  amount on the invoice
• Payment must be made in the currency specified in the total column of the invoice   
• For USD payments it is important to instruct your bank to use the swift code of “CITINZ2X”.

NB:

Maersk will release against our daily bank records confirming TT payments.

Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 to 72 hours (2 to 3 working days) for USD.

2. Cash Payment

Cash payment can be made by coming to the Maersk Office in Auckland with the invoice that is to be paid.

We are located at

Maersk New Zealand Branch
Level 3, Building B,  2 Graham Street
Victoria Street West
Auckland 1142

3. Cheque Payment

Cheques can take up to 3 days to clear.  Please use TT or direct debit if a release is required in the next few days and you don’t have credit terms with Maersk. 

Payments Made in Correct Currency

Payment must be received in the invoice currency which is shown in the “Total” column of the invoice.

No Invoice?

Register on the maersk.com website and retrieve all your missing invoices.

Incorrect Invoice?

Please contact Disputes@maersk.com directly to log a dispute.  When raising a dispute please include the invoice number, a clear explanation of what the issue is and any supporting evidence (if applicable).  Disputes raised immediately are resolved faster than leaving the incorrect invoice for a week or more! Once the email is received by the Disputes team an email acknowledging the dispute will be sent to you. If you are registered on Maersk.com, disputes can be logged directly via MyFinance. 

Import Detention queries?

Please contact Disputes@maersk.com with either the booking number, container number or detention invoice number and a description of the issue. Maersk standard detention freetime and rates are available here » Import detention. 

OFAC Countries

If your shipment originates from or is going to a country covered by the USA OFAC (Office of Foreign Assets Control) regulations please contact 09 354 1670  for payment instructions.

Did you know?

The Maersk website has a wealth of information, here you are able to easily track your containers, find vessel schedules, retrieve invoices and view information about Imports and Exports. 

To register with Maersk click here Maersk website

If you need help registering please contact your local Customer Service Agent. 

Note: We have in all instances above assumed that the correct amount has been paid and the correct currency used – if the Invoice is short paid there will be additional delays in releasing your containers/documents. 

What is Smart Pay?

SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.

Benefits of Smart Pay are

• Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
• No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
• Convenience Pay your invoices online, anytime, anywhere, 24/7
• Simplicity Paid in one click means no more remittance advice or following up
• No limits Pay multiple invoices and unlimited sums in a single transaction

Getting started

1. If you have not registered on Maersk website

• Sign up for free registration here.
• Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.

2. Set up bank details 

• In MyFinance page navigate to ‘Profile’ > ‘Bank Data’ tab to set up a bank account. Please note it may take up to 24 hours to verify your account information.
• Once your bank account is set up in MyFinance, go to ‘Profile’ > ‘SmartPay’. For your nominated account, tick the Automatic Debit Authorization box and hit save.

3. Making payments

• Navigate to the ‘ePayment’ tab in MyFinance. 
  • select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
  • select the bank account you wish to pay from.
  • agree to the terms and conditions and then click ‘Continue’.
• After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
• Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.

The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.

Maersk uses the rate of exchange from 7 days prior to departure for export invoices and 7 days prior to arrival for import invoices.

For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.