Shipping to New Zealand

Get up-to-date local information about holiday periods, charges, payment services, inland transport procedures and restrictions, and more.

Forms & certificates

Maersk Line Web Print Agreement

You may begin to receive your bills of lading online through our online documentation service. In doing so you will experience faster turnaround, no phone/fax costs, 24/7 access, a central repository which can be accessed by your entire organization, fast verification & approval, and print original documents at your own premises. To do so you must first sign a Transport Document Print agreement and mail the original to: 

Maersk New Zealand Ltd
Box 90616
Auckland 1010
New Zealand

If you require more information on our electronic solutions feel free to send an email to Customer Services: nz.export@maersk.com

Document Alerts

When you sign up for Document Alerts you will receive an email advising you that your verify copy, original bill of lading or seaway bill has been posted to my.maerskline.com as soon as it becomes available.

It is also possible from an Import perspective to sign up to receive alerts for Arrival Notices and ETA Notifications.  

Payment Services

Guidelines for Freight Payments and Import Cargo/Export Documentation Release.

By following the simple steps outlined here your containers/documents will be released in a timely manner. To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.

Your containers/documentation will be released within 24 hrs of payment being received.

Original Bill of Lading

If an original Bill of Lading is required for the release of your shipment, please ensure the OBL is delivered to our reception by 4pm, duly endorsed, to ensure a same-day release.

1. Direct Credit (Preferred) or TT
If making payment by TT or Direct Credit please send a copy of the bank remittance advice to (NZ.Import@maersk.com / NZ.Export@maersk.com).  The following information is essential to ensure a timely release:

  • Maersk Line bank account number must be visible, complete and correct
  • Record Seaway bill/Bill of Lading number and/or Invoice number as reference 
  • Payment must cover the total  amount on the invoice
  • Payment must be made in the currency specified in the total column of the invoice   
  • For USD payments it is important to instruct your bank to use the swift code of “CITINZ2X”.

    NB:
    Maersk Line will release against our daily bank records confirming TT payments.
    Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 to 72 hours (2 to 3 working days) for USD.

2. Cash Payment
Cash payment can be made by coming to the Maersk Office in Auckland with the invoice that is to be paid.

We are located at;
Maersk Line New Zealand Branch
Level 3, Building B,  2 Graham Street
Victoria Street West
Auckland 1142

3. Cheque Payment
Cheques can take up to 3 days to clear.  Please use TT or direct debit if a release is required in the next few days and you don’t have credit terms with Maersk. 

Payments Made in Correct Currency
Payment must be received in the invoice currency which is shown in the “Total” column of the invoice.

No Invoice?
Register on the my.maerskline.com website and retrieve all your missing invoices.

Incorrect Invoice?
Please contact Disputes@maersk.com directly to log a dispute.  When raising a dispute please include the invoice number, a clear explanation of what the issue is and any supporting evidence (if applicable).  Disputes raised immediately are resolved faster than leaving the incorrect invoice for a week or more! Once the email is received by the Disputes team an email acknowledging the dispute will be sent to you. If you are registered on my.maerskline.com, disputes can be logged directly via MyFinance. 

Import Detention queries?
Please contact Disputes@maersk.com with either the booking number, container number or detention invoice number and a description of the issue. Maersk Lines standard detention freetime and rates are available here » Import detention. 

OFAC Countries
If your shipment originates from or is going to a country covered by the USA OFAC (Office of Foreign Assets Control) regulations please contact NZCollections@maersk.com  for payment instructions. 

Did you know?
The Maersk Line website has a wealth of information, here you are able to easily track your containers, find vessel schedules, retrieve invoices and view information about Imports and Exports. 

To register with Maersk Line click here MaerskLine website
If you need help registering please contact your local Customer Service Agent. 

Note: We have in all instances above assumed that the correct amount has been paid and the correct currency used – if the Invoice is short paid there will be additional delays in releasing your containers/documents. 

Transport security

US Food and Drug Administration Biosecurity Regulations

New rules are being implemented from 12 December 2003 by the US FDA (Food and Drug Administration) that require all domestic and foreign facilities that manufacture, process, pack or hold food (as defined in the regulation) for human or animal consumption in the USA to register with the FDA.

They will, at the same time, introduce rules requiring the goods be declared prior to arrival (at least four hours before, but not more than five days prior to arrival).

Below is a link to articles that explain the new rules in full and highlight everything that shippers need to know.

USFDA Registration

Maersk Line encourages all exporters to the USA who meet the requirements of the regulations to familiarise themselves with the details and if they have not already, to register themselves and facilities accordingly. Also, they will need to put in place a process to provide the US FDA advance notice which is most easily done by a broker or agent in the USA. It is important to realise that cargo may be held up by authorities upon arrival if these regulations are not complied with. 

Useful Links

Local Charges

The following local charges are subject to change.

Maersk Line offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our New-Zealand office for applicable VAS charges.

CODE Name and Description Charge
AME Amendment Fee USD 25 per Bill of Lading
BLF Re-issuance of BL USD 30 per Bill of Lading
HBL House BL Fee USD 30 per Bill of Lading
MBF Manual Booking Fee NZD 50 per Bill of Lading
MDF Manual Documentation Fee NZD 50 per Bill of Lading
PQC Premium Quality Container USD 100 for a 20ft container and USD 150 per 40ft container
SWC Switch BL Fee USD 60 per Bill of Lading
TLE Telex Release Fee USD 30 per Bill of Lading
CLL Booking Cancellation Fee NZD 120 per container
COD Change of Destination USD 300 per container

Helpful hints and tips for a Correct Invoice

2018 Changes on our Self-Service Portal (https://my.maerskline.com)

We are making some changes on our website effective 11 February 2018 with regards to updating Named Account Customer (NAC) when placing bookings and amending pay term details from the shipment binder before invoice generation.

We are making these changes to effectively ensure that you receive the correct invoice and to give you better visibility on rates, payers and payment terms.

What are the changes?

  • Named Account Customer (NAC) and Service contract number
  • Amending payer and payment terms prior to invoicing
  • Change in Self Service portal – Shipping instruction submission
  • Verify copy validation screen – To remind you about payer validation

 

1)  Named Account Customer (NAC) and Service contract Number

The service contract field has been moved from page 1 to page 2 of the booking screen. Once you enter the booking details, we will price the shipment on the correct service contract and display it to you on the next page.

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If you have a ‘Named Account’ contract, there will be an option to select the Named Account Customer under Parties.  If you do not have a named account contract, then you will not see this option. 

A message will be displayed under Price overview on the top right of the page to select the Named Account Customer. Based on the booking details you’ve entered, we will automatically retrieve the named account details and display them – ‘ACB Logistics’ as you can see in the screenshot below. 

If the Named Account is retrieved correctly, please select it. You have an option to ‘Add new’ where you can select a new Named Account Customer. We will try to price the booking based on this new Named Account customer. 

If you do not want to use a Named Account Contract and want to use a different contract, then please select the option ‘I don’t want to use NAC’. 

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Once you have selected the Named Account Customer, you will see the service contract number under Price Overview.  

You can see the price if you are the price owner/contract owner. If you do not agree to the service contract retrieved, you can submit the contract number in the contract field on the left. However, we kindly request you to re-check the booking details including origin, destination, commodity, container details and price owner. If these details are correct, you can enter the service contract number which you would like to apply in this booking. 

There is no need to update the contract number if the service contract displayed under Price Overview is correct.

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2. Amending payer and payment terms prior to invoicing

Apart from the service contract and the named account changes, we are also introducing a new change whereby you can request a change to the pay party/payment terms (prepaid/collect) before the invoice is triggered. 

Go to shipment binder and under Pricing tab. If you are the payer or price owner, you can see the rates, payment party and payer details. You now also have an option to submit a request change the payers

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When you click on request change, you have an option of updating the details that you need to change. 

Please use this option only if the invoice is not generated yet. If the invoice is triggered, please log a dispute. 

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3. Change in Self Service portal – Shipping instruction submission – Customer Codes are now visible, along with customer name and address.

Starting from 7 April 2018, you will be able to see more precise payer information and verify them on my ML.com and my Safmarine.com for both freight and surcharges. Those changes are illustrated below:

 image6

The customer code (as seen in the red rectangle) has been added to the name and address to help facilitate the proper payer identification.

4. Verify copy validation screen – To remind you about payer validation

Verify copy overview When you look at the list of your Verified Copies to validate, as you hover over the “approve” button, a pop-up message will remind you to validate the payer information (as seen in the red rectangle).

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Please note that if you do not approve the verify copy, the shipment will still be processed and move forward.

5. Payer information on the Verify Copy

Starting from 21 April 2018, Payer information only will be displayed on the verify copy as shown below:

image9

 Please note that there will be no change to your Bill of Lading

How to set up Transport Plan change notifications – my.maerskline.com April 2018

Transport Plan Change Notifications 

We are pleased to share details of an important change to our Transport Plan Change Notifications which will be introduced from 21 April  2018.

The format of the email sent for ETA notifications has changed and you will now also be informed about additional events, such as changes related to the terminal, port, or  itinerary on these notifications.

We have renamed ETA Change nofitications to “Transport Plan Change Notifications” and we will eventually discontinue the contingency communication emails sent to you by our contingency communication team.

It is therefore important that you register for these Transport Plan Change Notifications immediately so you can stay on top of your shipments and get used to the new format.

Once you have registered, please let us know so we can remove your email ID from the Contingency communication list to avoid duplication. 

Below is a quick reference guide on how you can register either online or on our Maersk Line smartphone APP. 

In case of any queries, please contact your local customer service agent.

Step-by-step guide: Subscribing to a notification

How to Set up Transport Plan Change Notification on my.maerskline.com

Notifications allows you to choose if you want to receive email notifications when new documentation is ready or if a shipment schedule has been changed.

Step 1. : In the Manage Shipments menu, select Notifications.

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Step 2. Select the type of notification you want to subscribe to - ETA Changes, Arrival Notice or B/L Release - and click Create new notification.If you are working from multiple accounts of the same company, you need to create a notification for each of them.

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Step 3. Click Transport plan changes and click Continue.

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Step 4. Choose from the drop-down menu by how much the arrival date should vary before we inform you. You can choose any of the following options: 1 day, 2 days,3 days, 1 week.

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You can also be informed about vessel and voyage changes, even when the arrival date does not change. The same can be chosen for Port and terminal changes. If you are not interested by these, please deselect corresponding box(es).

Step 5. Fill in the email address who will receive the notifications: either your own, a group address, or anyone else that is part of your company.

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Choose how often you may receive notifications: multiple times a day, on specific days, or weekly. Make sure you deselect the box(es) which do not interest you.

Step 6. : If you want to be informed only about shipments going to, or coming from one ormore specific country(ies), or you create corridors, please select from the dropdown menu.

If you want to be informed only about shipments where your company plays one of more specific role(s), you need to deselect the corresponding box(es) which do not interest you.

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Click Submit. Your notification has been created!

Email your local office

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.