Shipping to New Zealand
Forms & certificates
Maersk Web Print Agreement
You may begin to receive your bills of lading online through our online documentation service. In doing so you will experience faster turnaround, no phone/fax costs, 24/7 access, a central repository which can be accessed by your entire organization, fast verification & approval, and print original documents at your own premises. To do so you must first sign a Transport Document Print agreement and mail the original to:
Maersk New Zealand Ltd
If you require more information on our electronic solutions feel free to send an email to Customer Services: firstname.lastname@example.org
When you sign up for Document Alerts you will receive an email advising you that your verify copy, original bill of lading or seaway bill has been posted to Maersk.com as soon as it becomes available.
It is also possible from an Import perspective to sign up to receive alerts for Arrival Notices and ETA Notifications.
Guidelines for Freight Payments and Import Cargo/Export Documentation Release.
By following the simple steps outlined here your containers/documents will be released in a timely manner. To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.
Your containers/documentation will be released within 24 hrs of payment being received.
Original Bill of Lading
If an original Bill of Lading is required for the release of your shipment, please ensure the OBL is delivered to our reception by 4pm, duly endorsed, to ensure a same-day release.
1. Direct Credit (Preferred) or TT
If making payment by TT or Direct Credit please send a copy of the bank remittance advice to (NZ.Import@maersk.com / NZ.Export@maersk.com). The following information is essential to ensure a timely release:
- Maersk bank account number must be visible, complete and correct
- Record Seaway bill/Bill of Lading number and/or Invoice number as reference
- Payment must cover the total amount on the invoice
- Payment must be made in the currency specified in the total column of the invoice
- For USD payments it is important to instruct your bank to use the swift code of “CITINZ2X”.
Maersk will release against our daily bank records confirming TT payments.
Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 to 72 hours (2 to 3 working days) for USD.
2. Cash Payment
Cash payment can be made by coming to the Maersk Office in Auckland with the invoice that is to be paid.
We are located at;
Maersk New Zealand Branch
Level 3, Building B, 2 Graham Street
Victoria Street West
3. Cheque Payment
Cheques can take up to 3 days to clear. Please use TT or direct debit if a release is required in the next few days and you don’t have credit terms with Maersk.
Payments Made in Correct Currency
Payment must be received in the invoice currency which is shown in the “Total” column of the invoice.
Register on the maersk.com website and retrieve all your missing invoices.
Please contact Disputes@maersk.com directly to log a dispute. When raising a dispute please include the invoice number, a clear explanation of what the issue is and any supporting evidence (if applicable). Disputes raised immediately are resolved faster than leaving the incorrect invoice for a week or more! Once the email is received by the Disputes team an email acknowledging the dispute will be sent to you. If you are registered on Maersk.com, disputes can be logged directly via MyFinance.
Import Detention queries?
Please contact Disputes@maersk.com with either the booking number, container number or detention invoice number and a description of the issue. Maersk standard detention freetime and rates are available here » Import detention.
If your shipment originates from or is going to a country covered by the USA OFAC (Office of Foreign Assets Control) regulations please contact 09 354 1670 for payment instructions.
Did you know?
The Maersk website has a wealth of information, here you are able to easily track your containers, find vessel schedules, retrieve invoices and view information about Imports and Exports.
To register with Maersk click here Maersk website
If you need help registering please contact your local Customer Service Agent.
Note: We have in all instances above assumed that the correct amount has been paid and the correct currency used – if the Invoice is short paid there will be additional delays in releasing your containers/documents.
US Food and Drug Administration Biosecurity Regulations
New rules are being implemented from 12 December 2003 by the US FDA (Food and Drug Administration) that require all domestic and foreign facilities that manufacture, process, pack or hold food (as defined in the regulation) for human or animal consumption in the USA to register with the FDA.
They will, at the same time, introduce rules requiring the goods be declared prior to arrival (at least four hours before, but not more than five days prior to arrival).
Below is a link to articles that explain the new rules in full and highlight everything that shippers need to know.
Maersk encourages all exporters to the USA who meet the requirements of the regulations to familiarise themselves with the details and if they have not already, to register themselves and facilities accordingly. Also, they will need to put in place a process to provide the US FDA advance notice which is most easily done by a broker or agent in the USA. It is important to realise that cargo may be held up by authorities upon arrival if these regulations are not complied with.
The following local charges are subject to change.
Maersk offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our New-Zealand office for applicable VAS charges.
|Code||Name of surcharge||Description/Definition||Trigger||Equipment size / type
|AES||Courier Fee||Courier fee to deliver manually-issued Bills of Lading to a customer.||Fee incurred upon customer's request to print and courier the Bill of Lading to the customer. Fee will appear on the freight invoice.||NA||NZD||25||PER BILL OF LADING|
|AES||Additional Export Service||Can vary with the situation as this charge is used to cover export services that do not have a defined VAS surcharge. For these special requests, e.g. customer wants to gate out their full export containers from the terminal, Maersk will inform customers of the charges and seek their acceptance before performing the action requested by the customer.||Customer request||ALL||Varying|
|AME||Transport Document Amendment Fee - Export||Fee is applicable to any amendments requested after a Bill of Lading has been issued at Origin, if the cargo has already been loaded onto the deep sea voyage ex New Zealand. Amendments requested prior to cargo loading deep sea will not incur AMF fee.||Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.||NA||USD||25||PER BILL OF LADING|
|AMI||Transport Document Amendment Fee - Import||Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued.||Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.||NA||USD||25||PER BILL OF LADING|
|BLE||Transport Document Issuance Service - Export||Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons at origin.||The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.||NA||USD||30||PER BILL OF LADING|
|BLI||Transport Document Issuance Service - Import||Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons.||The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.||NA||USD||30||PER BILL OF LADING|
|CAD||Change of Destination - Administrative Cost||Surcharge applicable for changing the final Place of Delivery of a shipment prior to discharge at transhipment port. This is only applicable to shipments where the first Port of Discharge is not affected.
Change of Destination involving a revised Place of Delivery following transhipment must be advised no later than 92 hours prior to arrival at transhipment port. Change of Destination requests received less than 92 hours before shipment ETA at transhipment port will be rejected.
CAD Change of Destination is charged as follows:
Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
Surcharge for CAD Change of Destination (Administrative cost) is charged a flat fee per Bill of Lading.
|Fee incurred upon customer's request for Change of Destination. A flat fee per Bill of Lading is incurred.||ALL||USD||300||PER BILL OF LADING|
|CLL||Booking Cancellation Fee||Applicable to all bookings cancelled, reduced or rolled within 7 days of vessel ETA 1st load port. The cancellation fee is also applicable for "no-show" cargo.
For bookings cancelled or rolled after containers have been gated in, a Change of Vessel fee will also apply (charged as Additional Export Service)
|Fee incurred upon customer request. For reduced or rolled bookings: fee will appear on the freight invoice. For cancelled bookings: fee will be added via a manual invoice.||ALL||NZD||120||PER CONTAINER|
|COD||Change of Destination||Surcharge applicable for changing the immediate Port of Discharge of a shipment.
Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected.
COD Change of Destination is charged as follows:
Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
Surcharge for COD Change of Destination is charged per container.
|Fee incurred upon customer's request for Change of Destination. A standard fee per container is incurred.||ALL||USD||300||PER CONTAINER|
|MBF||Manual Booking Fee||Applicable to all booking requests made via manual booking channels (Email, Posted mail and Telephone).
For customers who normally book via E-Channels, any bookings made manually due to Maersk.com website being unavailable can apply to have MBF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|Fee incurred when booking is received via manual channel. Fee will appear on the freight invoice.||NA||NZD||50||PER BILL OF LADING|
|MDF||Manual Documentation Processing Fee||Applicable to all Shipping Instruction
||Fee incurred when Shipping Instructions received via manual channels. Fee will appear on the freight invoice.||NA||NZD||50||PER BILL OF LADING|
|PQC||Premium Quality Container||Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations.||Service is applicable upon the customer’s request. Fee will appear on the freight invoice.||20/40 DRY||NZD||100/150||PER CONTAINER|
|SWC||Switch Transport Document Service||The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request.||Service is applicable upon the customer’s request. Fee will appear on the freight invoice.||NA||USD||60||PER BILL OF LADING|
|TLE||Electronic Cargo Release Service - Export||Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release.||Service is applicable upon the customer’s request. Fee will appear on the freight invoice.||NA||USD||30||PER BILL OF LADING|
Helpful hints and tips for a Correct Invoice
2018 Changes on our Self-Service Portal (Maersk.com)
We are making some changes on our website effective 11 February 2018 with regards to updating Named Account Customer (NAC) when placing bookings and amending pay term details from the shipment binder before invoice generation.
We are making these changes to effectively ensure that you receive the correct invoice and to give you better visibility on rates, payers and payment terms.
What are the changes?
- Named Account Customer (NAC) and Service contract number
- Amending payer and payment terms prior to invoicing
- Change in Self Service portal – Shipping instruction submission
- Verify copy validation screen – To remind you about payer validation
1) Named Account Customer (NAC) and Service contract Number
The service contract field has been moved from page 1 to page 2 of the booking screen. Once you enter the booking details, we will price the shipment on the correct service contract and display it to you on the next page.
If you have a ‘Named Account’ contract, there will be an option to select the Named Account Customer under Parties. If you do not have a named account contract, then you will not see this option.
A message will be displayed under Price overview on the top right of the page to select the Named Account Customer. Based on the booking details you’ve entered, we will automatically retrieve the named account details and display them – ‘ACB Logistics’ as you can see in the screenshot below.
If the Named Account is retrieved correctly, please select it. You have an option to ‘Add new’ where you can select a new Named Account Customer. We will try to price the booking based on this new Named Account customer.
If you do not want to use a Named Account Contract and want to use a different contract, then please select the option ‘I don’t want to use NAC’.
Once you have selected the Named Account Customer, you will see the service contract number under Price Overview.
You can see the price if you are the price owner/contract owner. If you do not agree to the service contract retrieved, you can submit the contract number in the contract field on the left. However, we kindly request you to re-check the booking details including origin, destination, commodity, container details and price owner. If these details are correct, you can enter the service contract number which you would like to apply in this booking.
There is no need to update the contract number if the service contract displayed under Price Overview is correct.
2. Amending payer and payment terms prior to invoicing
Apart from the service contract and the named account changes, we are also introducing a new change whereby you can request a change to the pay party/payment terms (prepaid/collect) before the invoice is triggered.
Go to shipment binder and under Pricing tab. If you are the payer or price owner, you can see the rates, payment party and payer details. You now also have an option to submit a request change the payers
When you click on request change, you have an option of updating the details that you need to change.
Please use this option only if the invoice is not generated yet. If the invoice is triggered, please log a dispute.
3. Change in Self Service portal – Shipping instruction submission – Customer Codes are now visible, along with customer name and address.
Starting from 7 April 2018, you will be able to see more precise payer information and verify them on my ML.com and my Safmarine.com for both freight and surcharges. Those changes are illustrated below:
The customer code (as seen in the red rectangle) has been added to the name and address to help facilitate the proper payer identification.
4. Verify copy validation screen – To remind you about payer validation
Verify copy overview When you look at the list of your Verified Copies to validate, as you hover over the “approve” button, a pop-up message will remind you to validate the payer information (as seen in the red rectangle).
Please note that if you do not approve the verify copy, the shipment will still be processed and move forward.
5. Payer information on the Verify Copy
Starting from 21 April 2018, Payer information only will be displayed on the verify copy as shown below:
Please note that there will be no change to your Bill of Lading
How to set up Transport Plan change notifications – Maersk.com April 2018
Transport Plan Change Notifications
We are pleased to share details of an important change to our Transport Plan Change Notifications which will be introduced from 21 April 2018.
The format of the email sent for ETA notifications has changed and you will now also be informed about additional events, such as changes related to the terminal, port, or itinerary on these notifications.
We have renamed ETA Change nofitications to “Transport Plan Change Notifications” and we will eventually discontinue the contingency communication emails sent to you by our contingency communication team.
It is therefore important that you register for these Transport Plan Change Notifications immediately so you can stay on top of your shipments and get used to the new format.
Once you have registered, please let us know so we can remove your email ID from the Contingency communication list to avoid duplication.
Below is a quick reference guide on how you can register either online or on our Maersk smartphone APP.
In case of any queries, please contact your local customer service agent.
Step-by-step guide: Subscribing to a notification
Notifications allows you to choose if you want to receive email notifications when new documentation is ready or if a shipment schedule has been changed.
Step 1. : In the Manage Shipments menu, select Notifications.
Step 2. Select the type of notification you want to subscribe to - ETA Changes, Arrival Notice or B/L Release - and click Create new notification.If you are working from multiple accounts of the same company, you need to create a notification for each of them.
Step 3. Click Transport plan changes and click Continue.
Step 4. Choose from the drop-down menu by how much the arrival date should vary before we inform you. You can choose any of the following options: 1 day, 2 days,3 days, 1 week.
You can also be informed about vessel and voyage changes, even when the arrival date does not change. The same can be chosen for Port and terminal changes. If you are not interested by these, please deselect corresponding box(es).
Step 5. Fill in the email address who will receive the notifications: either your own, a group address, or anyone else that is part of your company.
Choose how often you may receive notifications: multiple times a day, on specific days, or weekly. Make sure you deselect the box(es) which do not interest you.
Step 6. : If you want to be informed only about shipments going to, or coming from one ormore specific country(ies), or you create corridors, please select from the dropdown menu.
If you want to be informed only about shipments where your company plays one of more specific role(s), you need to deselect the corresponding box(es) which do not interest you.
Click Submit. Your notification has been created!