Shipping to New Zealand

Get up-to-date local information about export procedures and restrictions, demurrage and detention, container drop-offs and more.

Demurrage and Detention

Maersk will be introducing the following changes to our New Zealand surcharge structure starting from 1 January 2017.

Going forward, customers in New Zealand will be offered Combined Demurrage & Detention for both export and import shipments. This means you will have one combined free time period and compensation for utilisation of equipment inside and outside of terminals or depots, referred to as Combined Demurrage & Detention.

Demurrage means compensation incurred by customer for utilising equipment beyond the given free time inside the terminal.

Detention means compensation incurred by customer for utilising equipment beyond the given free time outside the terminal.

Export tariff charges effective 1 January 2017

  • 10 days free time for Combined Demurrage and Detention (excluding Port Storage)
  • Export free time is calculated from gate-out empty to proforma Vessel ETD inclusive
  • Tariff is charged 'per day' after Free time expiry
Export Tariff
Combined Demurrage & Detention
Container Type Day 1-10* Day 11 +*
20' Dry Free NZD 50 per day
40' Dry Free NZD 100 per day
20' Reef Free NZD 50 per day
40' Reef Free NZD 100 per day
20' Specialised Free NZD 50 per day
40' Specialised Free NZD 100 per day

* Weekend and Public holidays are included

Separation of Storage

We will separate Storage from Demurrage. This allows a clear distinction of the compensation applied for utilising the port, terminal or depot facilities (Storage), and the compensation incurred for utilisation of equipment beyond the agreed free time days inside terminals or depots (Demurrage).

Storage means compensation for utilising the port, terminal or depot or inland container yard facilities. It is our intention to make arrangements for New Zealand port companies to charge customers directly for Storage compensation. More details will be communicated in due course.

Cut offs and Deadlines

Cut-off Export

Auckland

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Auckland Oceania Service - 061S Trans Tasman Tue 12:00 Thu 12:00 Fri 16:00 Sun 15:00 Mon 07:00
Auckland Oceania Service - 061N Oceania - Americas Mon 12:00 Wed 12:00 Thu 10:00 Thu 15:00 Fri 07:00
Auckland Fiji Express - 088N NZ - Fiji Mon 12:00 Wed 12:00 Thu 09:00 Fri 12:00 Sun 12:00
Auckland NC Express - 099E NZ - New Caledonia ETA -5 days ETA -3 days ETA -2 Day ETA -2 Day not fixed day

Lyttelton

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Lyttelton Southern Star - 071N NZ - Asia/Europe/Africa Tue 12:00 Thu 12:00 Fri 11:00 Fri 17:00 Fri 23:00

Metroport

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Metroport Southern Star - 071N NZ - Asia/Europe/Africa Wed 12:00 Fri 12:00 Mon 11:00 Sat 18:00 Tue 12:00
Metroport Triple Star - 698W NZ - North Asia Tue 12:00 Thu 12:00 Fri 17:00 Fri 24:00 Mon 12:00
Metroport South Pacific Express - 690E NZ - South/Latin America Tue 12:00 Thu 12:00 Fri 15:00 Thu 18:00 Sun 23:00

Napier

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Napier Oceania Service - 061N Oceania - Americas Wed 12:00 Fri 12:00 Mon 13:00 Tue 09:00 Tue16:00
Napier Southern Star - 071N NZ - Asia/Europe/Africa Fri 12:00 Tue 12:00 Wed 13:30 Wed 17:30 Thu 10:00

Nelson

Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Long-term contractedcargo will be catered for via Pacifica ex Nelson connecting to our deep-sea network in Tauranga

Port Chalmers

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Port Chalmers Oceania Service - 061N Oceania - Americas Tue 12:00 Thu 12:00 Fri 13:00 Sat 12:00 Sun 07:00
Port Chalmers Southern Star - 071N NZ - Asia/Europe/Africa Tue 12:00 Thu 12:00 Fri 16:00 Sat 15:00 Sun 15:00

Tauranga

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Tauranga Oceania Service - 061N Oceania - Americas Fri 12:00 Mon 12:00 Tue 15:00 Wed 09:00 Wed 23:00
Tauranga Southern Star - 071N NZ - Asia/Europe/Africa Wed 12:00 Fri 12:00 Mon 11:00 Mon 15:00 Tue 12:00
Tauranga Triple Star - 698W NZ - North Asia Tue 12:00 Thu 12:00 Fri 17:00 SUN 18:00 Mon 12:00
Tauranga South Pacific Express - 690E NZ - South/Latin America Tue 12:00 Thu 12:00 Fri 15:00 Sat 12:00 Sun 23:00
Tauranga Fiji Express - 088N NZ - Fiji Fri 12:00 Tue 12:00 Wed 15:00 Thu 12:00 Fri 12:00

Timaru

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA
Timaru Oceania Service - 061N Oceania - Americas Mon 12:00 Wed 12:00 Thu 13:00 Thu 18:00 Fri 12:00

Wellington

(3 working days prior Loadlist Deadline) (1 working day prior Loadlist Deadline)
Receival Point Service Name - Code Route DG Declaration Submission Deadline for Approval DG Final Certificate Deadline Loadlist Info Deadline CY cut-off Vessel Proforma ETA

We are unable to offer an alternative ocean product from Wellington though accept cargo through Napier as departure port. Empty equipment will be available in Wellington for exports basis availability.

  1.  Northern Star blankings, we will be replacing and extending this blanking programme to a minimum of nine consecutive sailings, starting from the Jeppesen Maersk at the end of July, until October. 
  2. From Auckland , all export cargo will be accepted at Auckland MetroPort and will be transported by rail to Tauranga to connect to our deep-sea network.Pls refer to Auckland Metroport cut offs .
  3. From Timaru , all  export cargo will be catered for via our OC1 service ex Timaru connecting to our deep-sea network either in Port Chalmers, Tauranga or Auckland depending on the destination.
  4. The revised  cut offs for OC1 service  are effective following vessels
  • OC1 Southbound service ex Auckland to Australia , SPIRIT OF AUCKLAND  v 829S , effective immediately
  • OC1 Northbound service to Americas effective  SPIRIT OF SYDNEY  v 828N , effective the sailing of 17 th August ex Timaru

 

Procedures

Below you will find a summary of the procedures required for booking an export container from New Zealand with Maersk.

Bookings

We recommend that you see our online business services to book and conduct your business with us as this is the fastest and most efficient and effective way to work with Maersk globally.

Booking Procedures

We are happy to take your bookings in any of the following ways.

  • Booking via maersk.com or Inttra
  • Telephone 0800 600REF or 0800600DRY (from within New Zealand)*
  • Email (nz.export@maersk.com)*

*Note : a Manual Booking Fee (MBF) will apply for bookings received via email or telephone

We will need the following information when taking your booking:

  • Customer name and contact
  • Vessel and voyage you wish to ship on
  • Load port and final destination of cargo
  • Quote / Contract number
  • Number and type of containers to be booked
  • Commodity details
  • Any special requirements e.g. OOG cargo dimensions, hazardous cargo details, etc.

Should you have any questions about your booking, the export customer services team at Maersk New Zealand will be happy to help you.

Container Releases

When you have made a booking, you no longer need to contact the export customer service department to be able to pick up the empty container(s). Container Release information is automatically sent via EDI to the depot, when your booking is confirmed or amended. Once the shipment is packed, you will need to ensure the fully packed container is returned to the port before the service cut-off arrives.

Documentation

Please find following an outline of the correct communication channels for all Export Documentation matters. Note a Manual Documentation Fee (MDF) will apply to Shipping Instructions received via Email.

E-Commerce data submission

First and foremost, we have extensive electronic data submission options, ranging from our first class facility on maersk.com through to full EDI. Many of our customers prefer electronic options, with 90% of customers submitting their Shipping Instructions on-line.

Manual data submission

If you submit your Shipping Instructions (SI) manually, below are the email channels to use.

The correct format to submit your SI manually, is a PDF attached to the email. Please do not submit your SI within an email attached to an email. It will not be recognized. The PDF must be attached to the immediate email you are sending.

Please clearly indicate on your amendment requests, the information that is to be amended. Old data / New data is the most preferable method. This will help keep the processing turn time to a minimum and avoid extra communication and delay.

If you submit an updated SI, with no notation to indicate the changed details, it will not be processed. If the amendment cannot be processed, for any reason, you will be notified by auto-mated email.

Please also note, MNLGSCIDX and MNLGSCAMD are receiving emails only. You will not receive a reply from these email addresses. If you have any questions regarding documentation, you will need to direct it to the customer service team you usually correspond with e.g. nz.export@maersk.com

Alerts

Verify Copies (of your Bill of Lading or Waybill) will be posted to the web, once the Shipping Instruction or Amendment has been processed. You can sign up for Alert messages to be sent to you, to inform that the Verify Copy is ready for you to view. For those that choose not to receive Verify Copies, you can similarly receive Alert messages to inform your Bill of Lading or Waybill is ready.

We recommend you sign up to receive these Alert messages. This will mean you do not need to keep checking the status on the web. Plus you will receive the Verify Copy as a PDF attachment in the email Alert message.

Application of Transport Document Amendment Fee

If you submit your shipping instruction early and require changes prior to the vessel sailing date, we will process these changes without applying the AMF.

The Transport Document Amendment Fee (AMF) will subsequently be applied for any change requests received post vessel sailing date, the Shipped on Board date. These changes may include payment terms, cargo description, piece count, weight and address details; and AMF is applied on a ‘per instruction’ basis, meaning an amendment instruction may contain a number of items to be amended in the same request. 

Restrictions

Equipment

There is no acceptance of 45’ containers into New Zealand. Only 20’ and 40’ containers will be accepted.

Weight and Measurement Limits

Road

 The majority of New Zealand transport providers have the permits to transport 30.5 metric ton containers, including the container weight. Some specialist providers do have the ability to transport more. If required you can consult with your destination transport as well as consult the New Zealand Transport Authority website for more information www.nzta.govt.nz.

Rail

 The rail network in New Zealand, which is run by KiwiRail, has wagon limits between 25-35 metric tons, including container weight. For Metroport service limits are 32.5 for 20’ containers and 35 metric tons for 40’ containers, including the container tare weight. Containers which are above 25 metric tons also attract an additional overweight fee. For more information please visit the following website www.kiwirail.co.nz.

Special Cargoes

Maersk does not accept LCL exports.

Email your local office

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.