Shipping to and from Turkey
Your complete guide to shipping to and from Turkey. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Payment
Get an overview of payment options when shipping.
We can assist you better
- If you advise your Bill of Lading number as reference while you re making your payments
- If you make your payments at the same currency as the invoice
Cash deposit release process:
Cash deposite repayments will take around a week after you submit your request to us. Necessary documentation should be scanned and forwarded to the related collection specialists. In order to be able to make the payment, kindly prepare your payment order on company paper signed and sealed. In case payment needs to be paid to customer brokerage agent, payment order should still be prepared by contractual customer.
Below should be included in payment order;
- In case payment will be done to contractual customer;
- Company name
- Bank name
- Iban no
- Branch name
- Branch code
- Reciept for deposite payment
- In case payment will be done to custom brokerage agent
- Customer Brokerage agent name
- Customer Brokerage address
- Customer Brokerage address postal code
- Customer brokerage tax office and tax no
- Bank name
- Iban no
- Branch name
- Branch code
- Reciept for deposite payment
- Proxy
- Signature sirkular
- Telephone and Fax
Thanks for your cooperation.
Frequently asked questions (FAQ)
In which banks do you have accounts?
Maersk A/S has accounts in two banks, Citibank and Yapı ve Kredi. You may make your payments to these accounts. In case the payment is done by custom brokerage firm please make sure as well as the bill of lading number please mention the name of the actual customer.What are your bank account numbers?
Garanti Bankası:
FİRMA: MAERSK A/S
BANKA İSMİ: Garanti Bankası
ŞUBE İSMİ: Altunizade Ticari
BANKA NO: 62
ŞUBE NO: 341
Garanti Bankası
IBAN | PARA BİRİMİ |
---|---|
IBAN
TR45 0006 2000 3410 0006 2955 43
|
PARA BİRİMİ
TL
|
IBAN
TR61 0006 2000 3410 0009 0901 16
|
PARA BİRİMİ
USD
|
IBAN
TR88 0006 2000 3410 0009 0901 15
|
PARA BİRİMİ
EUR
|
IBAN
TR78 0006 2000 3410 0006 2955 31
|
PARA BİRİMİ
TL
|
IBAN
TR62 0006 2000 3410 0009 0900 98
|
PARA BİRİMİ
USD
|
IBAN
TR89 0006 2000 3410 0009 0900 97
|
PARA BİRİMİ
EUR
|
FİRMA: MAERSK A/S
BANKA İSMİ: YAPI VE KREDİ
ŞUBE İSMİ: ULUSLARARASI BANKACILIK SUBESI
BANKA NO: 763
ŞUBE NO: 67
SWIFT KODU: YAPITRIS
Yapı ve Kredi Bankası
IBAN | PARA BİRİMİ |
---|---|
IBAN
TR730006701000000042964837
|
PARA BİRİMİ
TRY
|
IBAN
TR940006701000000042964847
|
PARA BİRİMİ
USD
|
IBAN
TR450006701000000042964856
|
PARA BİRİMİ
EUR
|
IBAN
TR600006701000000042964877
|
PARA BİRİMİ
GBP
|
FİRMA: MAERSK A/S
BANKA İSMİ: CITIBANK
ŞUBE İSMİ: ISTANBUL MERKEZ SUBE
BANKA NO: 92
ŞUBE NO: 1
SWIFT KODU: CITITRIX
Citibank
IBAN | PARA BİRİMİ |
---|---|
IBAN
TR820009200000000001980009
|
PARA BİRİMİ
TRY
|
IBAN
TR380009200000000001980025
|
PARA BİRİMİ
USD
|
IBAN
TR910009200000000001980041
|
PARA BİRİMİ
EUR
|
IBAN
TR190009200000000001980076
|
PARA BİRİMİ
GBP
|
- What should I write as referans while I am making my payments?
Kindly advise your Bill of Lading number as reference while you re making your payments -
Which exchange rate should I use for paying my invoices?
Due to payments done with different currencies then actual invoice currency in case there are differences, manual settlements will not be done. In order to avoid such currency differences and to be able to assist you better please make your payments at the same currency as the invoice. -
I havent received my invoice. What should I do?
Please write to invoicerequest@maersk.com -
Can I get a copy of my invoice? Could you undersign it is same as original?
Please write to invoicerequest@maersk.com -
I have received wrong invoice. What should I do?
If the amount is not correct: Please contact your sales person and and send the wrong invoice to our offices. Incase if you already had registered the wrong invoice, you may prepare a return invoice for the full amount. Kindly note return invoice equaling the difference between old and new invoice amounts will not be accepted, for return invoice we will only accept when it is equal to whole invoice amount.
If wrong party is invoiced: Please contact your customer service agent and send the wrong invoice to our offices.Incase if you already had registered the wrong invoice, you may prepare a return invoice for the full amount. Kindly note return invoice equaling the difference between old and new invoice amounts will not be accepted, for return invoice we will only accept when it is equal to whole invoice amount.
If a duplicate invoice received: If you have received duplicate invoice for the same amount and invoice number on the right upper part of the invoice (starts with 560 and composed of 10 digits) is same you may register any of the invoices and send the other one to us together with the copy of the other invoice. Incase invoice number (that starts with 560) is different kindly register the new invoice and send us the old invoice together with the fotocopy of the new invoice. -
What should I do to recieve my invoices in TL?
Please send your request to your customer service reperesentative. Your invoices will be prepared in TL by using Central Bank currency of 5 working days earlier to the scheduled arrival of the last vessel for import or to the scheduled departure of first vessel for export. -
What should I do for BA/BS reconciliation?
According to article 207 of tax legislation “International transportation companies and representative organizations within Turkey are obliged to keep revenue book "Hasılat defteri" and not obliged to keep accounting book “muhasebe defteri”. According to same legislation as foreign-based tax payer our company Maersk A/S is not responsible with Ba-Bs b form registeration thus you may declare the amounts per your records. As this is not a stopper to do reconcilement with our customers our colleagues will be assisting you to do so while a written BA-BS confirmation will not be given
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange from 7 days prior to departure for export invoices and 7 days prior to arrival for import invoices.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
MyFinance
Our online platform providing information and insight whenever you need it.
Information on the go
MyFinance gives you visibility on digital services provided and your payables within hand’s reach. Insight into your invoices paid and status of overdue invoices to manage your cash flow and payments on time.
Easy and safe
MyFinance allows you access to financial information, no matter where you are in the world. All our financial service offerings are available digitally and are extremely secure.
MyFinance online features
Open Invoices- All open and outstanding invoices will be listed under this tab.
- Single or multiple invoices search and download option available.
- You can also view and download invoice PDF copies.
- Single and bulk invoices (one dispute reason) can be disputed from Open Invoice tab.
- Open Credits available in customer account are listed under this tab.
- Paid invoices available under this tab.
- Can also view invoice and payment receipts.
- Single and bulk invoices (one dispute reason) can be disputed from Paid Invoice tab.
- Invoices which have been disputed are available under this tab.
- Customers can view status and comments.
- Customers can view all Open invoices and credits.
- CHA’s, 3rd party agents, registered on MyFinance can view and download local in-voices from Search tab.
- For Freight, Detention and Demurrage invoice type, approval is required from con-signee, which can be requested online.
- Consignee/Payer can request agents to be linked to their customer codes through chat or write email to CENWWWSVCREG@maersk.com with details of customer and agent code.
- Cash customers who have made payments offline (cheque, draft, etc..) can submit their payment remittance online from Open Invoices tab
- You also have other options to submit payment remittance. Click on Create Payment remittance button
- Correct Invoice not available
- This is a deposit/advance
- Container deposit
Refunds
- You can submit refund requests online for
- Overpayment
- Container Deposit
- View the status of your refund requests