Shipping to and from South Africa

WK40 2020 Empty Import Turn ins (This is valid until 04-10-2020)

All customers to ensure turn in instructions to be followed, as non-allocated depots will reject turn in's

Our Self Service Delivery Order – Simplifying the Import Release Process

Our Self-Service Delivery Order functionality on Maersk has been upgraded once again and we would like to encourage you to request all Delivery Orders via this tool.

Consignees and Agents are able to request Delivery Orders online and once the attached supporting documentation has been verified by our Release Counter and all payments confirmed, your

Delivery Order will be emailed to you within 2 hours.

To help facilitate your Import Container Release and ensure you receive the Delivery Order with a quicker turnaround time, we are prioritizing the processing of Delivery Orders submitted via our website.

Please find below link to a Quick step by step process on our to navigate using our Online platform.

Commodity

• Hazardous classes 1, 7 and 9, are all subject to approval before acceptance.
• No acceptance of Used Tyres
• No acceptance of Non DG charcoal
• No acceptance of Asbestos

Weight & Measurement- The general road weight limitation is 24 tonnes/20’ and 28 tonnes/40’ including cargo and container tare. Overweight containers are subject to a fine imposed by the Government. Requests for movement of overweight cargo can be obtained from your nearest Maersk office.

45' Containers- No acceptance of 45' containers in South Africa.

In the situation where your container is stopped and detained by Customs (South African Revenue Services, SARS); SAPS (South African Police Force) or the NRCS in South Africa, and you do not have representation for the inspection at the depot, MAERSK can arrange with one of our trusted vendors to be present and represent you at the depot for inspection.

By using this service, the safety and integrity of the cargo is kept intact, where photographs will be taken at each stage from breaking of seal – completion of inspection, creating complete visibly and peace of mind.

• First day of inspection is R630.00 (ex VAT.) for a 20’ & 40’ Container
• If it is a full unpack, the 2nd day and any day after is R350.00 (ex VAT.)
• MAERSK will add an admin fee of R450.00 (ex VAT.)

Important to Note: Additional charges apply in the rare instance when an Official request a full sort or inventory to be done on a shipment. The added rate for sorting and inventory is R530.00 (ex VAT.) per day per 20-foot container, and R980.00 (ex VAT.) per day per 40-foot container. Extra labour is needed to assist with the physical sorting and taking inventory of the cargo.

The assigned customer’s representative scope will include:

• Arrange to meet with officials at the inspection site and conducting the physical inspection with the officials
• Be present at the breaking of seal
• Be present at opening of container doors
• If just a tailboard is required, doors will be shut with new seal
• If unpack is required, once unpack is complete on warehouse floor, the representative will conduct a packing list with the relevant officials and depot officials, ensuring nothing goes wrong
• Step-by-step feedback will be provided to Maersk, creating visibly in the instance of any damage or stolen cargo – document will be shared with customer once container is released
• Once inspection is finalised, the duty of the repetitive is complete at this stage and will leave
• The representative will follow up with the relevant authorities, it will typically take 1-3 days to get release
• Furthermore, a report document will be forwarded to the customer with the findings of the inspection.

The Rationale Behind This Service:

In the absence of a representative for an inspection of your stopped container, it will often result in massive delays, as officials refuse to open the container for inspection without customer representation, resulting in weeks and sometimes months of storage incurred by the customer. By using this value-add inspection service MAERSK is offering, you as the customer can have representation on the day of inspection with feedback and photo updates of the progress. Once the inspection is complete, the representative will follow up with the authorities to get release of the container as soon as possible. This is saving customers a significant amount of money in storage, which would otherwise be incurred.

If you have any questions on the inspection service, please feel free to get in touch with za.stops@maersk.com.

Detention Charges are applicable when the customer holds the line’s equipment longer than the agreed free time, detention days are counted from gate-out empty to gate-in full minus free days. The following charges are penalty surcharges when agreed free time has been exceeded and appear on applicable export shipments from South Africa, Botswana, Lesotho and Swaziland.

The combined Freetime deals cover Detention only and not Demurrage. Demurrage is the storage charges incur in the terminal and no freetime is granted on storage as same is an out of pocket cost which is back to back recovery

***From 15.08.2020 the Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD***

Detention Charges are applicable when the customer holds the line’s equipment longer than the agreed free time, detention days are counted discharge full to gate-in empty minus free days. The following charges are penalty surcharges when agreed free time has been exceeded and appear on applicable export shipments from South Africa, Botswana, Lesotho and Swaziland.

The combined Freetime deals cover Detention only and not Demurrage. Demurrage is the storage charges incur in the terminal and no freetime is granted on storage as same is an out of pocket cost which is back to back recovery

***From 15.08.2020 the Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD***

Demurrage

Demurrage days are counted from container discharge to gate-out full minus the free days. Penalty charge associated with extended use of the container after agreed transit agreement and covers storage of these units. The following charges are penalty surcharges when agreed free time has been exceeded and appear on applicable Import shipments to South Africa, Botswana, Lesotho and Swaziland.

Demurrage collection aims to serve 2 purposes: (1) to ensure the release and optimal turnaround of equipment; and (2) recover some contribution towards the cost of idle time, in excess of the standard requirement. The charges become more punitive the longer the container remains unreleased. Charge code used is DMR.

Cleared Containers

All import containers that have been customs cleared and all necessary documentation has been lodged with Maersk.

Un-cleared containers

All import containers that have not been customs cleared and all necessary documentation has not been lodged with Maersk.

All container types: Standard demurrage free time is 3 calendar days from date vessel completes discharge for Durban and 4 calen dar days from date vessel completes discharge for Cape Town, Port Elizabeth.
For City Deep Inland Container Terminal; see below. During the peak reefer season in Durban 15 th May 30 th September free days will be reduced to 2 free days and applicable to reefer shipments only)

Class 1 / Class 4.1 (Un NO 1944) - all UN numbers require police permits; packing declarations and rail transport except class 1.4 UN 0012 (road haul only).

Direct Delivery to and from a rail truck is allowed except class 1.4 UN 0012 (road haul only). Not allowed to be stacked at the terminal.

The following documents are required to be sent through to us in order for us to apply for acceptance of the commodity with TNPA by eta -7 days.

1. Police permits
2. DGD
3. Trem Cards
4. Stamped CTO
5. Transporter details (namely transporter name, contact person, after hours contact number, truck registration, driver’s name and driver’s identification number)

The above required documents must reach us by eta -7 days to prevent additional costs and penalties. If we cannot complete the application with TNPA by the required deadline, these units will not be discharged from the vessel and all costs to retain on board will be for the consignees account.

In addition to the above documents, we will require release to be taken of the shipment 48 hours prior to arrival in order for our port system (NAVIS) to reflect release prior to the vessel berthing. Please note any cargo not released within this 48 hours prior ETA for any commodities that must be discharged in daylight direct to vessel, we will perform carrier haulage to a depot to avoid putting TPT and the vessel at risk. Charges to be recovered from the client. This applies to stopped containers even if the release is received after the 48 hour mark.

New procedure:

Please note, as per Port’s request, we will be updating NAVIS with the Driver details as provided by you - the driver name, cell phone no, vehicle reg and wagon no. The purpose of this is that, just before the container is discharged, TPT will call the driver to ensure that he is in the queue waiting to collect. Please note, if the driver is NOT in the queue, or, if we cannot get hold of the contact person, the container will be retained on board.

This will be our process going forward as well - please ensure that all driver details issued are correct. If they are amended in any way, please ensure you contact Maerskline for us to update the system on your behalf.

Point Durban only

All other hazardous classes not listed on the advisory requires the following:

• Stamped CTO
• DGD

Important to Note:

A Cartage Booking Request (for Direct Delivery to and/or Upliftment from the Vessel and/or Delivery into &/or from Vessel Hazardous Stack) must be forwarded to the Terminal’s Cartage Booking Office prior to RMT(s) reporting to the Terminal.

When the driver reports to the terminal he must have a copy of the above-mentioned documents and all RMT(s) must have Harbour Carrier Permits. In addition they must have an Approved Cartage Booking Request.

Always Safe Never Sorry. While we always do our utmost to take good care of your cargo, things can go wrong. Therefore we are glad to introduce you to our new solution to keep the value of your cargo protected from logistics-related risks. Value Protect provides alternative carriage terms that offer higher recovery limits on claims. At competitive prices and all in a single place.

To query an invoice please contact:

Email disputes@maersk.com OR
Go to Maersk website, to log in, go to my finance and you will be able to access the invoice you want to dispute, where you can then select the chat icon.