Shipping to and from Mauritius

Your complete guide to shipping to and from Mauritius. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Export

Get up-to-date local information about export procedures and restrictions, demurrage and detention, container pick-ups and more.

Aligned with the implementation of our Online Self Service delivery order , we are coming forward with some simplifications in the process at counter.

Your dedicated customer service agent is also reachable via mu.import@maersk.com or mu.export@maersk.com for any additional assistance.

Self Service Delivery Order via www.Maersk.com:

To ensure that your online releases requests are successful, it is mandatory to fill in fulfil below requirements:

Shipment release is completed.
Consignee’s authorisation letter to be uploaded where applicable.
Payment has been processed at both Origin and Destination.
Broker name is updated under ‘Release Container to’ filed.

Counter Release:

In case shipment is updated as ‘Negotiable Shipped’, the following criteria must be complied with for a smooth release:

Send the Proof of payment to the Finance team (safhtfrc@maersk.com). It is important that the proof of payment is well referenced with the invoice number/BL number for ease of handling.
Endorsed BL as per endorsement rule, surrendered at counter at least 2 hours prior to submitting request for release of Deliver Order (DEOR).
Authorization letter duly stamped and signed by owner of cargo. The broker code/name is to be clearly mentioned.

Shipments consigned to an Individual:

Deposit (applicable only for shipments consigned to an individual).
National ID card / Passport (applicable only for shipment consigned to an individual).
The shipment is to be paid in full including demurrage charges, if applicable.

Our payment application Turnaround Time:

Type of payment via bank	Proof of payment required	Turnaround Time to process payment
Type of payment via bank Cheque deposited in Maersk Account	Proof of payment required Deposit slip provided by bank	Turnaround Time to process payment 1-2 Hr
Type of payment via bank Cash deposited in Maersk Account	Proof of payment required Deposit slip provided by bank	Turnaround Time to process payment 1-2 Hr
Type of payment via bank Express Transfer	Proof of payment required Copy of transfer request	Turnaround Time to process payment 2 Hrs.
Type of payment via bank Normal Transfer (Standard)	Proof of payment required Debit note/swift copy stamped by bank	Turnaround Time to process payment 2-3 working days
Type of payment via bank IPS- Instant Payment Solution	Proof of payment required Payment proof to be shared with safhtfrc@maersk.com & customer service team	Turnaround Time to process payment 1 Hr
Type of payment via bank Juice (M.C.B): TAT normal and Juice Pro	Proof of payment required MCB to any other bank	Turnaround Time to process payment 1-2 working days

Release requests being submitted via email mu.import@maersk.com from 09h00 – 16h00 during the weekdays and releases received after this time will only be processed the next working day.