Shipping to and from Mauritius
Your complete guide to shipping to and from Mauritius. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Import
Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more.
Aligned with the new payment policy which is effective as from 12 February 2018, we are coming forward with some simplification in the process at counter. With these changes, we will provide a quicker and easier way to release shipments at import.
Going forward, all the Delivery Order (DEOR) and Empty Container Delivery Note (ECDN) requests will have to be sent to mu.import@maersk.com.
To ensure that your releases requests are identified swiftly, please ensure that email subject is updated as:
- “DEOR Release: Vessel Name and Voyage, B/L Number XXXXXXXXX”.
Example: Delivery Order Release: Maersk Santana 123A, 963773743
Please note that the following criteria must be complied with for Release:
- Endorsed BL as per endorsement rule, surrendered at counter at least 2 hours prior to submitting request for release of Deliver Order (DEOR).
- Authorization letter duly stamped and signed by owner of cargo. The broker code is to be clearly mentioned. (See Annex 1 & 2).
- Deposit (applicable only for shipment consigned to an individual).
- National ID card / Passport (applicable only for shipment consigned to an individual)
- The shipment is to be paid in full including demurrage charges, if applicable. Please refer to the advisory dated 04th January 2018 on the new payment policy effective as from 12th February 2018
Type of payment via bank | Proof of payment required | Proof of payment availability | Release turntime |
---|---|---|---|
Type of payment via bank
Cheque deposited in Maersk Account
|
Proof of payment required
Deposit slip provided by bank
|
Proof of payment availability
Immediately
|
Release turntime
1hr
|
Type of payment via bank
Cash deposited in Maersk Account
|
Proof of payment required
Deposit slip provided by bank
|
Proof of payment availability
Immediately
|
Release turntime
1hr
|
Type of payment via bank
Express Transfer (MACCS)
|
Proof of payment required
Copy of transfer request
|
Proof of payment availability
Immediately
|
Release turntime
1-2hrs
|
Type of payment via bank
Normal Transfer
|
Proof of payment required
Debit note/swift copy stamped by bank
|
Proof of payment availability
24hrs from request
|
Release turntime
24-36hrs
|
The steps for smooth release are:
Step 1:
Send the Proof of payment to the Finance team (safhtfrc@maersk.com). It is important that the proof of payment is well referenced with the invoice number/BL number for ease of reference and handling.
Step 2:
Surrender the original BL properly endorsed to counter. We encourage that same is done at your convenience as soon as you receive the document. The sooner you surrender the document the easier it will be to treat your release request.
Step 3:
- Send your release request by e-mail which should consists of your instruction to release, authorization letter to mu.import@maersk.com. You will receive a unique case number to confirm receipt of your e-mail. Our counter Release team will verify the release details and issue the release via CCS.
- The email address in the authorization letter will be used for sending ECDN. Your requests should be sent as new e-mails, so each request is logged as a separate case and handled accordingly. Should you reply to an e-mail of another communication from mu.import@maersk.com, with your release documents attached, the e-mail may be missed.
- Should all your documents be in order, we are pleased to commit to a turnaround time as indicated above.
- Release requests will be managed via mu.import@maersk.com from 09h00 – 16h00 during the weekdays and releases received after this time will only be processed the next working day.
Should you have further queries, please feel free to write to us by sending an email to mu.import@maersk.com
Demurrage
This fee is applicable when the customer holds carrier equipment in the terminal for longer than the agreed amount of free time. It can be incurred for both exports (early drop-off) and imports (late pick-up).
Export: Demurrage days are counted from gate-in (full) to container loading minus free days.
Import: Demurrage days are counted from container discharge to gate-out (full) minus free days.
Applicable to all containers that remain at a terminal location longer than agreed free time.
*Applicable calculation methods may vary by country.
Mozambique, Zambia, Zimbabwe, Malawi, Seychelles, Mauritius, Comoro Islands, Madagascar, Namibia, storage is billed and payable directly to the port operator.
Detention
Detention charges occur when the consignee holds onto the carrier’s container outside of the port, terminal, or depot beyond the free time that is allotted.
Export: Detention days are counted from pick-up empty to gate-in full minus free days.
Import: Detention days are counted from discharge full to gate-in empty minus free days.*
This fee is applicable to all containers that remain in the customer’s possession longer than the agreed free time.
*Applicable calculation methods may vary by country.
***From 15.08.2020 the Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD***
Effective 01 January 2024
Maersk Import Detention | Free Time | 20' Dry per day | 20' Reef per day | 40' Dry per day | 40' Reef per day |
---|---|---|---|---|---|
Maersk Import Detention
Import Detention
|
Free Time
DRY – 7, REEF – 3, SPECIAL - 5
|
20' Dry per day
7 days
|
20' Reef per day
3 days
|
40' Dry per day
7 days
|
40' Reef per day
3 days
|
Maersk Import Detention
Day 1 to 7
|
Free Time
|
20' Dry per day
USD 29
|
20' Reef per day
USD 121
|
40' Dry per day
USD 53
|
40' Reef per day
USD 237
|
Maersk Import Detention
Day 8 to 14
|
Free Time
|
20' Dry per day
USD 39
|
20' Reef per day
USD 140
|
40' Dry per day
USD 84
|
40' Reef per day
USD 294
|
Maersk Import Detention
Day 15 to 21
|
Free Time
|
20' Dry per day
USD 58
|
20' Reef per day
USD 170
|
40' Dry per day
USD 116
|
40' Reef per day
USD 373
|
Maersk Import Detention
Day 22+
|
Free Time
|
20' Dry per day
USD 69
|
20' Reef per day
USD 170
|
40' Dry per day
USD 132
|
40' Reef per day
USD 373
|
Maersk Import Detention | Free Time | 20' Special per day | 40' Special per day |
---|---|---|---|
Maersk Import Detention
Import Detention
|
Free Time
DRY – 7 , REEF – 3, SPECIAL - 5
|
20' Special per day
5 days
|
40' Special per day
5 days
|
Maersk Import Detention
Day 1 to 7
|
Free Time
|
20' Special per day
USD 58
|
40' Special per day
USD 105
|
Maersk Import Detention
Day 8 to 14
|
Free Time
|
20' Special per day
USD 79
|
40' Special per day
USD 142
|
Maersk Import Detention
Day 15 to 21
|
Free Time
|
20' Special per day
USD 105
|
40' Special per day
USD 189
|
Maersk Import Detention
Day 22+
|
Free Time
|
20' Special per day
USD 105
|
40' Special per day
USD 189
|
Disclaimer: Please note that above tariff is for standard booking and don’t refer to SPOT booking. Please refer to agreed DEMURRAGE & DETENTION FEES at the moment of booking placement for SPOT (available also on the booking confirmation).