How to raise a dispute?
If you want to dispute an invoice, you can do so quickly through MyFinance. Your Dispute will be logged immediately, and the Dispute team will help resolve your case swiftly
- Click Account
located at the top right corner of the home page and Login.
- Click Manage in the top menu and click MyFinance in the drop-down.
- In MyFinance, click on Open, Overdue, Paid, Credits tab.
- Select single or multiple invoices with same dispute reason.
- Once selected the sticky panel will appear, click on icon to dispute.
- Select one of the following reasons for your dispute:
- Incorrect Rate
- Already Paid
- Incorrect Payer
- Missing Information
- Please ensure to provide proof for your dispute. Attach any supporting evidence.
In case you choose Incorrect Payer. We will guide you to Edit Payment Details from the Shipment binder. This will be processed within a few hours and your invoices will either be amended, canceled or a new invoice will be generated.
Related FAQs
Add Import payer details How can I receive refund via MyFinance platform? How to email your invoice? How to manage your account settings? How to pay invoice online ? How to submit instant Proof of Payment? How to view and download payment receipt? How to view and download your credits? How to view your statement? How to view, download an invoice? How to view, download and share [invoices/ payment receipts/ credit notes]?New to Maersk.com?
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