How to raise a dispute?
If you want to dispute an invoice, you can do so quickly through MyFinance. Your Dispute will be logged immediately, and the Dispute team will help resolve your case swiftly
- Click Account located at the top right corner of the home page and Login.
- Click Manage in the top menu and click MyFinance in the drop-down.
- In MyFinance, click on Open, Overdue, Paid, Credits tab.
- Select single or multiple invoices with same dispute reason.
- Once selected the sticky panel will appear, click on icon to dispute.
- Select one of the following reasons for your dispute:
- Incorrect Rate
- Already Paid
- Incorrect Payer
- Missing Information
In case you choose Incorrect Payer. We will guide you to Edit Payment Details from the Shipment binder. This will be processed within a few hours and your invoices will either be amended, canceled or a new invoice will be generated.