How to raise a dispute?
If you want to dispute an invoice, you can do so quickly through MyFinance. Your Dispute will be logged immediately, and the Dispute team will help resolve your case swiftly
- Click Account located at the top right corner of the home page and Login.
- Click Manage in the top menu and click MyFinance in the drop-down.
- In MyFinance, click on Open, Overdue, Paid, Credits tab.
- Select single or multiple invoices with same dispute reason.
- Once selected the sticky panel will appear, click on icon to dispute.
- Select one of the following reasons for your dispute:
- Incorrect Rate
- Already Paid
- Incorrect Payer
- Missing Information
- Please ensure to provide proof for your dispute. Attach any supporting evidence.
In case you choose Incorrect Payer. We will guide you to Edit Payment Details from the Shipment binder. This will be processed within a few hours and your invoices will either be amended, canceled or a new invoice will be generated.
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