Advisories

Update to Customer Service Contact and Support Structure

18 May 2026

We would like to inform you about a change to our customer service, designed to continue supporting your business in the best possible way.

From Monday, 18 May, part of our customer service will transition to a centrally located Customer Service Center. This team consists of Maersk colleagues who are fully equipped to assist you and ensure a smooth and consistent service experience.

You can continue to contact us using the same email addresses and phone numbers as today. When calling, we kindly ask you to provide your PIN so we can route you directly to the right support team. If no PIN is provided, your call will be handled by our general support team, where assistance is available in English only.

While your point of contact may change, please be assured that we remain fully committed to supporting your day-to-day operations without disruption and maintaining the service quality you expect from us.

Thank you for your continued trust. We look forward to continuing to support your business.

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