As communicated earlier, we will be undergoing a financial system upgrade to SAP S/4HANA in November 2023. While we are excited about the benefits that this new system will bring to our operations, we would like to take this opportunity to inform you that, effective from 7 November 2023, the refund functionality will be available on the new MyFinance platform. The advance payment, duplicate payment, overpayment, and container deposit credits will be reflected as “refundable” credits under the credits and refunds tab for you to raise refund requests.

The navigation steps for raising refunds through the new MyFinance platform are mentioned below:

  • Go to, and click on “Manage”, and select “MyFinance
  • Click on the Credit/Refunds tab to find refundable credits
  • Select the refundable credit that you want to refund and click on “Request to Refunds
  • Select the refund payment method (cheque or bank) option according to your requirements
  • Click on submit refund request

To help you submit the refund request on available refundable credits through the MyFinance portal, we have created a step-by-step guide. By following this process, you do not have to access biller's direct page to raise a refund.

If you have any questions concerning the above, please reach out to your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

Bahrain, Cambodia, Iran, Iraq, Malaysia, Maldives, Mongolia, Myanmar, Singapore, Taiwan, Vietnam, Yemen, and Turkey.

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