Booking on Hold New Policy and Process

This is to bring to your notice that we have implemented a revised policy on how we, as Maersk, accept our customer’s shipments. The change will be relevant to a limited number of specific companies/entities who have not complied with financial terms and conditions agreed with us and as result of which Maersk chooses to discontinue doing business with.

Any shipments received with such customers will be blocked from loading on the vessel until a revised Shipment party/entity details are received. In case we don’t receive the revised details timely, we will be arranging for return of the shipment to the point of origin and relevant costs will be charged to Booked by/Shipper.

To support you in this change, we have enabled a new functionality on our website so that you are able to search for the status of companies/entities and whether they are acceptable to Maersk or not: Customer Search - Maersk Identity and Access Management Portal

We completely understand that in few scenarios this change could mean a lot of adjustments at your end and we ensure that our customer experience teams will be assisting you throughout this change.

In case of more questions or knowing detail around above, feel free to contact your local customer experience teams or reach out to us via Maersk website.