Due to the current pandemic situation, we are working towards mitigating any impact to our customers’ supply chains and aim to keep up our network as much as possible.
In order to safeguard revenue and cash-flows, we are seeking clients to pay closer attention to our booking-confirmations
- Identify if the correct Service Contract number appears on the booking confirmation, if booked on a service contract
- Doublecheck on Service-Modes, commodities and other relevant details
All clients are requested to help ensure that the contracted rates are in place / filed at the time of the Price Calculation Date (PCD).
Because of the importance of these details during the shipment-lifecycle including invoicing, please understand that we no longer are going to accept invoice-disputes caused by non-observance of the above guidelines.
Thank you for your understanding. If you should have any questions or concerns, please contact your local Customer Service / Sales representatives.
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