We would like to offer you our latest update on the outbreak of COVID-19 and any impact to Maersk’s operations in Japan.
Maersk leadership teams, as well as management in all other areas where cases of COVID-19 have been identified, are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.
Please bookmark this advisory page where you will always find the latest update for Japan!
7 April 2020:
All Maersk business operations throughout Japan are running as per normal, however all our employees are working remotely from the safety of their own home. Please rest assured that we have adequate IT infrastructure to ensure we stay connected with our customers and deliver our usual high-quality service and support.
Counters and Delivery orders
- Export Bill of Lading Issuance
- Closed at all our offices. Nagoya (our Agent) status is to be advised.
- Import Bill of Lading Surrender
- Open at our offices in Yokohama (APMT Terminal) and Kobe (our Agent). Nagoya (our Agent) status is to be advised.
- In case you are unable to visit our counters please write to email@example.com (Deliver Order release) and firstname.lastname@example.org (Telex release) and our Customer Service teams will be happy to assist you.
- We will waive all charges in case you opt for change B/L type
- Cargo Release details can be tracked through Sea NACCS
Bill of Lading issuance
- We encourage you to release Seaway Bill of Lading instead of Negotiable Bill of Lading.
- Collect Bills of Lading from other locations (Out port or Destination offices in Maersk)
- For Certificate Issuance, we will release PDF certificates with E-Stamps
- Our Customer Service teams will reach out to you proactively and discuss plan of action for Negotiable Bill of Lading shipments.
Port operations/vessel schedules
- All ports in Japan are operational
- Some delays are expected on vessel operations due to shortage of terminal operators and internal transport vehicles.
- We are abiding by all local regulations keeping in mind the safety of our crew/ partners and cargo.
- Cargo Cut-off and all related changes will continue to be shared through emails or on our website on real time basis. We strongly recommend you check our website (Click here) regularly.
- Considering the developing situation across the world we anticipate vessel delays, extended quarantine, vessel omissions and other potential operational contingencies.
- Maersk will communicate contingency alternatives to best help you manage any supply chain challenges. These alternatives include
- Forward Storage at Container or Carton level – at Origin, in Transit or at Destination
- Depot Storage at Container level at Transhipment hubs
- Warehouse Storage at Purchase Order (PO) Level.
These offerings will significantly assist you and your business partners in addressing current supply chain needs. Should you have any questions or require additional information or support, please feel free to contact your usual Japan Sales Representative or contact our Sales team at email@example.com
There have so far been no reports of any Maersk Japan employees being tested positive for COVID-19. As a company we have taken several precautionary measures to ensure we safeguard our employees’ health and safety and continue to manage our day-to-day operations with little or no impact to our customers’ supply chains.
Our Emergency Management Teams are monitoring the situation daily and we continue to review specific procedures and guidelines across all Maersk offices. All Maersk offices have solid Business Contingency Plan (BCP) ready, some of them being
- 100% Work from Home for all employees
- Ability to receive and respond calls (soft phone) from home
- Access to all Maersk systems from home ensuring uninterrupted service to our customers
- Operations Teams available on call (24/7) to handle all operational contingencies
- Constant communication and sharing of information between teams (across global organisation) through the use of internal CRM system.
Staying digitally connected with Maersk
Our standard channels of contact: Maersk website, Phone, E-mail and Chat remain open. We recommend restricting phone calls to urgent enquiries and support and use our chat channel and self-service solutions on Maersk website to the maximum extent possible.
Our tailored online services take the complexity out of shipping by letting you instantly book, manage and track shipments and much more.
Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative, we will be happy to assist you.
Keep your business moving during the COVID-19 situation
We have outlined solutions which might help during this uncertain time. We are developing alternative services across the logistic chain where possible and our customer service teams are able to provide more context.