Shipping to Mexico

Customs House Brokerage

Local contact options

Please contact  to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance process in Mexico, one of our team members can be contacted on

Core products

Export Customs Clearance Transit Documents (in bonds)
Export Customs Clearance is a government requirement to extract cargo out of the country, that involves the "clearing" of goods before the customs (Customs Authorities), at the port of entry. Formalities may vary according to the traffic mode and applicable customs regime. It must be process by the Customs Broker or Customs Broker Agency. In bond is the authorized customs regime to transport the cargo from the customs of entry to an internal custom, without completing all the formalities. Cargo travels under customs control and the customs clearance is completed at the destination customs.

Additional Custom House Brokerage services 

Cargo Review at origin HTS Classification Non-Tariff Regulations (NTR) obtainment
Review at origin process allows the importers to complete a full validation at origin and expedite the cargo release at customs, by completing the cus-toms clearance with the information from origin. This process is allowed for importers with a govern-ment authorization. HTS Classification process determines the correct HTS code Based on the HTS code, specific Non-Tariff Regula-tions are required (i.e. Health and environment authorizations, national standards, etc.)

Note: Damco does not facilitate clearance on personal effect shipments.

What is required to complete Customs House Brokerage?


Signed Direct representation letter Power of Attorney (POA)

Signed by the Trader on Company Letter Headed paper. This grants permission for Customs Broker to complete CHB on behalf of the Trader, and provides the required details to enable internal account creation

Mandatory documents required:

  • Fiscal /Commercial invoice(s)
  • Packing list(s)
  • Cargo description to complete Classification Number / HS code

Additional documents (where applicable) *

  • Copy of the Bill of Lading
  • Licences
  • Health Certificates
  • Preference Certificates
  • VGM certificate

* Originals to be submitted to Damco where necessary


Q: What is the Pricing / Cost of these services?
A: Pricing is dependent on the service package you choose. Please contact our office to discuss which option is right for you

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance – for example, awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is and Why do I need the “padron de importadores”?
A: It is the customs authority’s official register of all Mexican importers. This subscription must be completed if you want to complete an import process in Mexico.

Q: What is the benefit of using Maersk CHB powered by Damco?
A: Simple coordination by being MAERSK the point of contact for the cargo shipping as well as for CHB related queries.
Saving time by eliminating the time associated in communication between the customer and the customs broker. The communication will be handled directly by MAERSK.
Fast and easy process Fast clearance process and detail visibility that helps to react in case of any exception.
Easy pricing with a flat rate according to monthly volume, or if required, ad-hoc rate for specific projects.
Compliance by assuring the correct declaration before Mexican customs.
Local invoice with the local charges and expenses, as well as the CHB

Q: What is a classification number HS Code?
A: A classification number is a unique 8-digit code that relates to a specific product and determines and determines the amount of Duty payable and the Non-Tariff Regulations required to clear the cargo. 

Q: Why do I need to provide a classification number HS Code / detail cargo information?
A: Correct classification of goods is critical to identification of cargo’s arriving into Mexico and the related Non-tariff regulations required. Cargo description and technical information are required to determine the correct classification.

Q: How will I know when my shipment has cleared customs?
A: Our team will email you with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact Nayeli Estrada Michelle Hernandez

Q: Who will invoice me for my Customs Clearance?
A: Damco will raise an invoice with the local charges and expenses, as well as the Customs House Brokerage.

Q:I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Please contact Nayeli Estrada Michelle Hernandez

Q: How do I set up an account?
The following documents are required to set up an account:

  1. Act of incorporation
  2. TAX ID Identification
  3. Tax situation (Opinion positiva)
  4. Proof or address
  5. Power of Attorney for the legal representative
  6. Official ID of Legal Representative

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
HTS = Harmonized Tariff Schedule
OEA = Authorized Economic Operator (Operador Económico Autorizado)
POA = Power of Attorney
NTR = Non-Tariff Regulations
COVE = Proof of Value
VUCEM = Electronic window

Cut offs

Service Port of Loading ETA ETD Shipping instructions and VGM (previous to departure date)
TA3 823 Veracruz Tuesday PM Wednesday PM Thursday Prev Dep 14:00 hrs
Altamira Thursday PM Friday PM Friday Prev Dep 15:00 hrs
TA6 646 Veracruz Sunday PM Monday PM Friday Prev Dep 17:00 hrs
Altamira Tuesday AM Tuesday PM Tuesday Prev Dep 16:00 hrs
AC2 698 NB Manzanillo Saturday PM Sunday AM Thursday Prev Dep 17:00hrs
Lázaro Cárdenas Sunday PM Tuesday AM Thursday Prev Dep 17:00hrs
AC3 698 EB Manzanillo Saturday AM Sunday AM Thursday Prev Dep 17:00hrs
Lázaro Cárdenas Sunday PM Wednesday PM Friday Prev Dep 17:00 hrs
CRX 15c Altamira Wednesday PM Thursday AM Monday Prev Dep 12:00 hrs
Veracruz Friday AM Friday PM Wednesday Prev Dep 12:00 hrs

Demurrage and Detention

For demurrage costs inquiries please reach our sales team at +52 5550103500; DnD’s clock stoppage will proceed once the container is loaded in vessel.


Reefer plug-in free: 2 days for cargo moved under SD service only

Storage fees should be paid directly to the terminal


Special Cargoes

OOG and IMO cargo are subject to standard Maersk approval procedures. 
Please dial 50103500 Option 2  for detailed information


Bill of lading restrictions

  • As part of the US Customs 24 Hour Rule regulations, "To the order of" bills of lading are not accepted for shipments destined to the US or routed via US ports.
  • US Customs does equally not accept the commodity descriptions "Freight all kinds" and "General merchandise", nor the package type "pallets". Commodity description should be always in English.

Lazaro Cardenas Export Restrictions

Based on restrictions imposed by Mexican regulations, the following commodities cannot be moved via Lazaro Cardenas port:

  • Pickled Poultry classified under Harmonized Code
  • Unmethylated alcohol, Methylated alcohol, and alcohol classified under Harmonized Code 2207.10.01, 2207.2, 2208.90.01
  • Tequila classified under Harmonized Code 2208.90.03
  • Sound recording equipment (only compact disc burners) classified under Harmonized Code 8520.90.99

Weight / Measurement Restrictions

The maximum weight limitation in Mexican Roads (not applicable to the CY shipments and for cargo moved by all train, CY weight restrictions as per payload mentioned in the container) is been revised to the restrictions according to Mexican Law NOM-012-SCT-2-2008 published in the Official Gazette since 1 April 2008 please go to Inland Services for more details.

Live load/unload free time

All customers will have 8 hours free time to live load/unload containers after container arrives to the warehouse.

Special Cargoes

Oversized cargo, Break bulk cargo and Hazardous cargo, are subject to standard Maersk approval procedures.

Equipment Restrictions

45' equipment IS NOT ACCEPTED. There are not exceptions for this rule.

Containers CY (Merchant) in longstanding:

  • Lost/stolen/damaged:

  • Police report/Damage report and letter of responsibility acceptance, mentioning the container number is needed. Demurrage and Detentions clock will be stopped until the date that the Police Report/Damage report is received by Maersk:

  • Abandoned containers:

  • As per the local regulation, a container is considered as abandoned by the local authority when it reaches below amount of days after arriving at terminal as per below, Demurrage and Detentions clock will stop until container is returned empty by the local authorities:

Country Export
Mexico / General cargo 90 days
Mexico / Special cargo (Perishable, Reefer DG, OOG) 3 days

Email your local office

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.